Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

PrettyLittleThing.com Reviews

2.6 Rating 2,339 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

2.6

Based on 2,339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just recently ordered a sweatshirt and tee shirt which I gave 4 stars due to them being a lil big when I ordered my size (medium) even tho it said they wer over sized I still should have went down a size but the clothes wer of great quality and and super nice. They came in great shape and even got here sooner than expected. I was reluctant to buy from this site bcuz of the reviews but honestly I seem to can’t trust reviews very much so I think you should go by your own intuition and not let ppl scare you away. There is so much fake reviews out there you have to see for yourself. I think PLT is awesome and will be shopping here again”

Posted 4 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 4 years ago

“Refunded straight away Great delivery Good service Some clothes hit 'n' miss depending in the material Good sales Good staff”

Posted 4 years ago

Hey Nicky, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 4 years ago

“Its a secure and safety site. The costumer service are being very helpful and understanding even though you live in the UK or Sweden. I would like to also say that it would be better if you linked the main models outfits in the new letter. I do often see Lori Harvey in the news letter but I can’t find her outfits at the site.”

Posted 4 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. I'll pass your feedback about the model outfits over to the relevant team to be looked into and to help improve our service moving forward. Have an amazing day and come back again soon. Dominie

Posted 4 years ago

“Loved my shirt . My only issue was that I ordered a small and received a medium. I was still able to fit the medium shirt so it wasn’t a huge issue.”

Posted 4 years ago

Hi Shanda, Thanks so much for your review! I'm sorry to hear the wrong size was sent but happy that you managed to make this work. If you need any help with anything just send a message over to our Customer Service Team either through email or social media and we'll be happy to help. Have an amazing day! Dominie

Posted 4 years ago

“So items are made of good quality others not the same. I suppose you get what you pay for. Delivery excellent”

Posted 4 years ago

Hey! Thanks so much for your positive feedback. So happy you're happy! Have an amazing day. Dominie

Posted 4 years ago

“the prices are amazing for some of their products it really good, the customer service is amazing and their website is great.”

Posted 4 years ago

Hey! That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 4 years ago

“I love pretty little thing, they have great discounts and orders usually come pretty quick and I live in the US. The only take away is that I’ve had several outfits from them that has ripped after only one wear ☹️”

Posted 4 years ago

Hey, Thank you so much for your review! I'm sorry to hear you've had items that have ripped after one wear, I want to get this looked into straight away. I'll send you a private message, can you please reply with your full name, order number and item names of the ones which have become faulty and I'll have this sorted. Speak soon, Dominie

Posted 4 years ago

“I had PLT recommended to me as long trousers are difficult to find at a reasonable price nor in many styles. I was amazed at the choice and found quite a few for my daughter and myself. The only down side is the fact that the leg length in the pictures is based on the models height. Not helpful as some people have long legs and short bodies and vise versa. Both my daughter and I are six foot but have different leg lengths. Apart from that the service is good and well packed when delivered.”

Posted 4 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 4 years ago

“This was my First time ordering with PLT and I was completely satisfied with my purchase. Delivery was pretty quick, however PLT can be a little pricey…. Probably will order again”

Posted 4 years ago

Hey Shaunnese, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 4 years ago

“Order arrived with 2 weeks of ordering to Victoria, Australia. Loved the clothing. I purchased 2 wrap tops with belt, 1 jumpsuit & 1 dress. Fitted well. This is my 2nd order and haven't been disappointed yet. Will definitely order again. Happy customer”

Posted 4 years ago

Hey Levonne, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 4 years ago

“Only issue I had was I ordered the size I thought I could wear but ended up being too small. Fortunately, my daughter could wear it so I ordered another and it happened to be on sale. Took about 7 days to receive which is pretty fast.”

Posted 4 years ago

Hey Val, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 4 years ago

“My order come fast and my dress have a good quality”

Posted 4 years ago

Hey! Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 4 years ago

“Good customer service”

Posted 4 years ago

Hey! Thanks so much for your positive feedback. So happy you're happy! Have an amazing day. Dominie

Posted 4 years ago

“Hey guys, I ordered 3 dresses, are nice, but the sizes do not match, lucky as 2 of them I gave the order of a smaller size, the other, who which should be my size is very wide. But it's OK for quality price. It comes 4 days later but.. It's ok.”

Posted 4 years ago

Hi Dana, I'm sorry you feel this way about the sizing of your items. I'll pass your feedback over to our buying and quality control teams. They'll look into the returns once they receive them back and speak to our suppliers to make sure they are up to our standard. I'll also send you a private message, if you need anything else just hit reply. Thanks, Dominie

Posted 4 years ago

“Nothing wrong with this brand, but I wouldn't buy the bikinis girls unless you have next to nothing in the breast area! Bust above a C cup I'd say, it isn't worth buying as the fit just won't be right. Fine if you are an A/B cup. Really recommend anything on the site that has 'slinky' within the title as it is good flattering material that isn't one bit see through. I suspect that the 'second skin range' is similar so possibly give that a try too, as both ranges are double layered and therefore not see through.”

Posted 4 years ago

“I was expecting the worst but let me say there so much better then fashion nova and not as cheap . I actually like there clothing ! It’s exactly like the pictures and there stuff isn’t see through . I will def be ordering again”

Posted 4 years ago

“Fast delivery. Just not so clear on how to return.”

Posted 5 years ago

“Ordered a size 10 dress fit perfectly and quality was good”

Posted 5 years ago

“Fast delivery no problems”

Posted 5 years ago

“My parcels always come on time, if not earlier. Quiality of products are mediocre but that is reflective in the price. Always shop here and have never had any problems!”

Posted 5 years ago

«
1
2
...
4
5
6
7
8
»

PrettyLittleThing.com is rated 2.6 based on 2,339 reviews