“After reading reviews on high shipping costs, I ordered 3 blankets in bulk which, per the shipping page on the website, indicated a $29.99 shipping charge. Instead, I was charged $64.97 in shipping. Customer service could offer NO assistance, suggesting the shipping is adjusted depending on where it is being shipped! My home address in Virginia!? Why is that not mentioned on the shipping portion of the website!? Translation, if you use a coupon code to make a purchase, the company will make up for your discount by charging you 2x the expected shipping charge. A total rip-off. I recommend purchasing your items elsewhere. Photo items such as these are available from many other companies who will not use deception to make a sale.”
“I ordered 2 blankets and puzzle October 2nd..today is December 3rd..no puzzle recieved yet..I have emailed and reached out to printerpix several times to no avail..finally I get to special to customer service and they tell me to contact FedEx..I didn't buy this from FedEx. I bought this from printerpix..very upset and out $50.00
.”
“*******READ REVIEWS*********
PRINTERPIX sent me a picture on canvas of someone else's baby👶 instead of my child! Where did my child picture go? After several failed attempts, I contacted them by email with my order number, the date I received wrong picture and even included a picture of incorrect order. This was over three months ago, yet nothing has been resolved. I fear my child's picture landed in the hands of a monster/sexual predator and may never be recovered. Printerpix has not acted respectfully or professionally.
Do your business elsewhere.”
“I made a mistake with my order, spent 5 hours trying to contact them (phone service doesn’t work, emails get ignored and live chat disconnects before it gets to your turn) eventually got the live chat to work and spent an HOUR just for them to cancel my order since they said they couldn’t correct my order for me. You get charged to cancel an order. When i thought i was free from this company, i get an email saying my order has been dispatched. “Steve Mark” didn’t cancel my order at all. SCAM COMPANY”
“DO NOT ORDER FROM THIS COMPANY !!!! EVERY PICTURE UP LOADS WITH LOW RESOLUTION AND THE COMPANY WILL NOT REFUND YOUR MONEY BECAUSE THERE SITE PROMPS YOU OF BAD RESOLUTION. SHIPPING IS $20 AND IT CAN TAKE UP TO 22 DAYS TO RECIEVE YOUR ITEM. I HIGHLY RECOMMEND CANVASONSALE. THEY SHIPPING IS SUPER QUICK AND THERE PRODUCTS COME OUT AMAZING.”
“Shambles
Photo books delivered heads cut off several of the pictures
100% satisfaction guarantee it advertised
But they do not deal with your complaint
Please avoid this company.
I will”
“WARNING!!!!! 🚫 🚫 🚫
STAY AWAY FROM THIS COMPANY!! THEY RUINED HUNDREDS OF CHRISTMASES LAST YEAR!! PEOPLE PAID FOR, BUT NEVER RECEIVED THEIR ORDERS!!!!!
CUSTOMERS EVEN SET UP A COMPLAINT PAGE!!
https://www.facebook.com/groups/324148297614429/?ref=share”
“Had an offer for printerpix via groupon for a calendar. Spent ages uploading and arranging pictures, only for their website to keep having technical faults when I was trying to get through to checkout. Couldn't complete checkout, tried to call them and after being on hold for 25 minutes I gace up.
Spent another 20 minutes on chat to Groupon trying to get my money back.”
“I purchased a photo puzzle through this site, which was substandard, I have gone through all the correct processes to return this item, incurring extra expenses and am now out of pocket by £20.00. Printerpix have delayed and ultimately ignored my correspondence. Avoid this company unless you have money to spare/ give away. As per previous review I would have given nil stars if this had been an option, and it appears definite that I will not only not be getting my money back, and the cost of returning it is also lost. Do not go down this route!!!!!!!!!,”
“I ordered a photo puzzle. When it was delivered, straight away you could see the quality was terrible. The ink from the photos had run into the cracks where the jigsaw had been cut so the white border was not white at all! It just looked a mess. It was meant to be a gift but there is no way I can give it to the recipient, it would be embarrassing! I emailed the same day it was delivered and had an automatic reply. I have emailed 3 or 4 times since then with no response. Tried the online chat but stuck in a queue and impossible to get through to someone. The lack of customer service is shocking. I have never felt so let down by a company. To begin with I would have been happy if they had just replaced it but now I won’t settle for anything less than a refund as I would rather spend my money elsewhere. Doubt I’ll ever get the refund though as they never get back to you! Would have rated 0 stars if I could have. Terrible, awful service. Avoid this company at all costs!”
“Awful - I paid £24.99 to create a photo book using my iPhone & photos on my iPhone. It could not download any photos and did not let me get back in again to retry. Customer services never answered my email and their phone in Help Desk has a chargeable number which keeps you on hold forever so eventually I gave up . I can’t get my £24.99 back and I can’t get a photo book ... my advice = DO NOT USE THIS COMPANY”
“Printerpix is a SCAM. They take your money, but they don't deliver the order. I ordered a fleece with this company, and even though I have a receipt and a PON , the order has never been processed and can't be tracked. They don't answer the phone, they don't respond to emails. DO NOT USE THIS COMPANY. This company is not a legitimate business.”
“Awful! BUYER BEWARE!!
I had wonderful, awesome, five star service from collage.com. I made a mistake on my order and the had already processed the first order but they sent me both orders for free no questions asked.”
“Worst company ever. Ordered and paid for an extra large photo throw/blanket through a Groupon offer. Was sent a substandard sized one the size of a teatowel. 16 emails later and they are telling me they will correct it if i send more money. Worst service ever. Do not use.”
“I ordered some photo tiles from Printerpix and was sent the wrong ones, photos of someone elses kids - which is bad enough but when I called Printerpix to sort it out the issues got worse! I was told to email them with my order number and the issue would be sorted. Its now over a month since my first email, I've contacted them on social media but again no-one has responded to my messages and I still haven't been sent the correct photos or recieved a refund. I've also been charged £3 for the call as you have to ring a premium rate number to report their mistakes. I'm appalled at their service. I left this review on Trustpilot also and they rang me asking me to remove it saying they will send out the correct order but they still have not done so - appalling service!”
“I bought a voucher from Livingsocial deal and had problem straight away with Printerpix. The voucher I purchased was in cm and Printerpix dealt in inches. I tried to follow the purchase through but couldn't and I tried endless times to speak through live chat. They constantly ended the call before I had the chance to explain what had happened. I slept on it and tried again today but the same again. I think they want you to ring them on their extortionate telephone charges rate.
SHAME ON YOU PRINTERPIX I am bitterly disappointed!!!”
“The worse service I have ever used. I ordered in August and after a million emails, phone calls and live chat they said would reship and have not.. I even mailed the CEO and nothing do not use this company”
“Do not use this company they are a rip off they sent me wrong size on my order and they don’t reply to your emails I phoned them and they said they replace it but I have to pay more money for delivery .”
