Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,860 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,860 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 24th July 2025

Anonymous

Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

706

Anonymous

Anonymous // 01/01/2019

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“Great service and quick”

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Posted 2 years ago

“I love my racks, the install went smooth, the santa monica store did great. Thank you!”

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Posted 2 years ago

“Do I go again to Rack attack to buy any products? I don't think so. I bought a new Ikamper Skycamp 3.0 and after using it one time the support hoop got bent and their support is so pathetic. They don't follow up with Ikamper or they don't do any help on the product. Once the product is sold they don't respond or don't support any warranty support too. They say to reach out to Ikamper directly. In that case, why do I need to buy from Rack attack I can buy directly from Ikamper. Customer Service is pathetic. I don't recommend RACK ATTACK to any of my freinds”

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Posted 2 years ago

Hi Udaya, I'm so sorry to hear about your experience, and this is definitely not how we want our customers to feel. Taking care of everything (including any problems) before AND after the purchase is what's been fueling us for almost three decades. We'll do our best to investigate this and demonstrate how we've earned our reputation in Portland. We'll be in touch directly. Best, Eric

Posted 2 years ago

“Top notch service! The staff genuinely care about their customer's experience. I showed up needing my roof rack fixed not knowing where to begin and Dan and Liam took awesome care of me.”

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Posted 2 years ago

“You were really helpful with the fit once I started my purchase. I did asked the fit question like 2-3 weeks before buying and never got a response. I haven't tried installation yet.”

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Posted 2 years ago

“awesome sauce”

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Posted 2 years ago

“Easy install, fits and looks great on my Tesla Model 3. The smaller rack fit my snowboard and 2 pairs of skis. The only "annoying" thing is the wind resistance noise was a bit loud, but that just means I had to turn my music up:) Great product. Highly recommend.”

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Posted 2 years ago

“Very happy with customer service at Rack Attack. Very professional”

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Posted 2 years ago

“Watched Rack Attack youtube video on how to mount a female bike to Thule bike rack. Realized I needed the adaptor which I purchased from Rack Attack. Very easy and order came in quickly and worked perfectly.”

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Posted 2 years ago

“Fast delivery, good product and helpful advice”

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Posted 2 years ago

“GREAT Service! very professional crew.”

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Posted 2 years ago

“Fast delivery excellent service and support recommend highly”

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Posted 2 years ago

Keven, We are very sorry to hear about this mix-up, but we are glad to make it right! I will personally be reaching out to you via email to get this straightened out for you! Thanks, Matt Rack Attack

Posted 2 years ago

“Thanks for the rush overnight delivery of a lost bike rack trailer hitch key You saved the day Rack Attack”

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Posted 2 years ago

“Deliver in 1 day à product back order A1”

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Posted 2 years ago

“Enjoyed the product videos and impressed with the price matching. Ordering was easy and shipped out the same day. Thank you very much. Will use rack attack again!”

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Posted 2 years ago

“Ordered opened box Ski/Snowboard rack from Rack attack. It was delivered very quickly and and in perfect condition! Fits my roof racks perfectly, love that they review your car/racks specs prior to shipping to ensure what you order fits properly. I definitely will order from them again in the future.”

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Posted 2 years ago

“This is the place to buy bike racks. They have all of them and detailed information that is easy to navigate on there website. Did you know the Kuat Piston is 75 lbs? That and more is on the website. There are some very knowledgeable people to talk to at the store before and after you buy.”

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Posted 2 years ago

“Ordered 2 replacement keys for lost Thule rack. Online purchase says that they would call me when ready for pickup. After 3 weeks, I began enquiring weekly. I was first told that none of the stores had my key# and they were on order from Thule. Nothing for 2 weeks. I contacted Thule Canada and they had my keys available to ship immediately. I thought I would be getting them soon by RA. The next week I enquired again. Somehow, they had keys in a close store and they were being sent. A week later, they had keys at a different farther store and would send them. After 9 weeks of my order, I was finally called. Upon pickup, I mentioned the unsatisfactory delay to the store rep and he told me that it was normal to wait that long. Many have waited longer... Really? The keys worked on my rack. Poor communication and excuses. I would likely be still waiting if I didn't keep sending them messages for updates. I should have ordered these directly from Thule Canada.”

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Posted 2 years ago

We appreciate your candid review, and I'm sorry to hear you had such a negative experience. I've passed on your feedback to our store manager, and they will do whatever it takes to address this and make it at least slightly better. Thanks again for sharing - it helps us do better! Blaze

Posted 2 years ago

“It’s an execellent ski rack”

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Posted 2 years ago

“received the key quickly and it worked out just fine Thanks”

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Posted 2 years ago

Rack Attack is rated 4.8 based on 4,860 reviews