Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,992 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,992 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 12th February 2026

Anonymous

Rack Attack 5 star review on 28th December 2025

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722

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service. Item was on back order. Did not charge me till the item was back in stock and they contacted me to find out if I still wanted it. Quick shipping.”

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Posted 3 years ago

“Quick and easy”

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Posted 3 years ago

“Great vendor. Purchased from Rack Attack several times and have had only positive experiences. Customer service is responsive and helpful. Will be back.”

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Posted 3 years ago

“Fast responses, great shipping, will buy again!”

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Posted 3 years ago

“It hasn’t arrived yet… ***update*** Parcel was shipped in 2 different orders to get the order quicker (carrier was constantly changing delivery dates, no fault of rack attack). Received both packages, and had great customer service from Rack Attack!”

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Posted 3 years ago

Drew, Upon looking into your shipments, we show part of it was delivered on 1/16 and the other part (shipped separately) was delayed due to "severe weather". We are sorry about this delay, but we will reach out to you to discuss further. Thanks, Matt Rack Attack

Posted 3 years ago

“Knowledgable staff, excellent inventory of products, fast and friendly customer service. I've purchase racks and accessories from others in the past, but now that I know about Rack Attack I will not buy from anyone else. Kudos!”

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Posted 3 years ago

“Customer service was amazing, had an issue with my card they called me directly to get it fixed and the rack shipped in 2 days and was super easy to install and fit great. They were my the most affordable option and clearly the best. I will go to them for any rack needs I have.”

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Posted 3 years ago

“Very pleased, product’s arrived promptly tech service was very helpful”

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Posted 3 years ago

“Great price. Great service. Timely and accurate shipping. What more could I hope for?”

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Posted 3 years ago

“Rack Attack's website was easy to use and find what I need. Received a quick response when using the online chat to ask a few questions. The "Save Cart" feature was especially nice when shopping around so I could easily return to the cart I had.”

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Posted 3 years ago

“A Great deal, Great delivery, Great Rack for our e-Bike - Yakima”

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Posted 3 years ago

“Great company to buy from with lightning fast shipping. Couldn't be happier.”

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Posted 3 years ago

“I like my rack but I didn't get my cargo box that I also ordered”

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Posted 3 years ago

Hi Zach, The cargo box ships directly from Thule, and the process takes a bit longer. One of my colleagues emailed you a few more details on the process. We appreciate your patience. Best, Blaze Rack Attack

Posted 3 years ago

“I ordered a new hitch mount rack for my mtn bike, after a bit of research the one I decided on was not available locally but so I ordered it through Rack Attack. It arrived in less than a week! Living in a rural community, this was far faster than going out to the nearest dealer and I am ready to hit the road again.”

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Posted 3 years ago

“Good quality product with fast shipping . Highly recommend it”

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Posted 3 years ago

“Delivery was on time”

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Posted 3 years ago

“Very good website with lot's of information and easy to find the right product. Also great service and very helpful when contacting by phone or online chat.”

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Posted 3 years ago

“my rack attack experience had two phases: Initially I was seriously irritated because rack attack sold me a ski rack that I could not mount to my car. I had chosen rack attack specifically because of the "fit to your vehicle" feature that suggested they had gone through the trouble of assembling a list of all vehicles on the market and figuring out which of their accessories fit onto which vehicle. This is why I was so surprised that they sold me a ski rack that required crossbars for attachment, even though it was clear from my vehicle data that I entered that I didn't have crossbars In phase two then I was positively surprised that Rack attack reached out to me and tried to fix the problem. The issue with the website was that it actually correctly suggested that for my vehicle I needed to purchase crossbars in addition to the ski rack, but the information was presented in a way that I misinterpreted it and thought all I needed was the ski rack itself. The rack attack representative figured out what I needed and helped me order it. In the meantime I've got all the parts and assembled them and now I have a very nice ski rack to go skiing with my family As to the website and whether or not it is clear: I tried it out on my family members and asked them what product they thought the website suggests one should buy with a vehicle like mine. My son figured it out, but both my wife and I did not. I should add that my son is studying towards his computer science degree, so he may be more astute than most people in figuring these kind of things out. My wife and I are not digital natives, but we're otherwise functioning adults. My takeaway: thumbs up to rack attack for putting a nice website together and shipping the right products, as well as for customer service and an effort to make things work out. But I still recommend making the website clearer and point out that certain products are meant to be purchased as a bundle”

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Posted 3 years ago

Michael, We are sorry to hear about this situation. Our website is designed to suggest roof racks to go along with the ski racks, so it is possible there was some sort of technical error. I will be reaching out to you right away to help find a solution for you. Thanks, Matt Rack Attack

Posted 3 years ago

“Works perfect for my 2013 Nissan Frontier👍”

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Posted 3 years ago

“Solid product and as advertised”

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Posted 3 years ago

Rack Attack is rated 4.7 based on 4,992 reviews