Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,992 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,992 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 12th February 2026

Anonymous

Rack Attack 5 star review on 28th December 2025

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722

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super easy installation”

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Posted 3 years ago

“Great experience”

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Posted 3 years ago

“Awesome service, easy exchanges and they were very helpful finding the correct items for my vehicle.”

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Posted 3 years ago

“The service is outstanding and should get 6 stars. I had a couple of questions and a short time limit to get the product. The people from Rack Attack helped me immediately, super fast response and were super friendly.”

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Posted 3 years ago

“Above and beyond! My sister lives in Boise and I am in Tucson , I called Rack Attack and ordered a Curt ball mount and a ball that was sold separately for a Christmas gift. Rack Attack in Boise attached the two components and torqued them to the correct specs + installed it on my sisters truck when she arrived at the store for her surprise gift. Thanks guys, Great job!”

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Posted 3 years ago

“Was delivered timely. And perfect fit for my 2008 subaru sti”

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Posted 3 years ago

“Helpful and quick delivery. Haven't attached it yet, it's a Christmas present.”

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Posted 3 years ago

“Just finished assembling! Excited I was able to get the right rack for my car and awesome shipping and service through the holidays!”

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Posted 3 years ago

“Easy to find and make a selection.”

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Posted 3 years ago

“What great service Rack Attack provides! Both on the phone and in person. I was having a lock issue and they were so helpful and accommodating of my situation. In addition, they sell only quality products. Highly recommend!”

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Posted 3 years ago

“I ordered the wrong rack and my issue was handled right away with a return shipping label to return the product for the correct one, great customer service.”

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Posted 3 years ago

“There was an issue with local delivery (UPS vs USPS issue), and the customer support team couldn’t have been sharper or more accommodating. Really impressed with their level of service when faced with an unusual situation. Nice job RA!”

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Posted 3 years ago

“Initially I was anticipating a delivery time of 3-5 days. However, they prepared the shipment the very next day and shipped out in the morning. I received the product 2 days later. Fast and easy.”

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Posted 3 years ago

“Excellent customer service rep helped me to troubleshoot a problem and find the right rack for my needs.”

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Posted 3 years ago

“I ordered a rack system with a grip and it came in the mail with a short wait time. The grip I received was damaged, which was a bummer but it happens. I reached out about getting the grip replaced and they responded efficiently and got a replacement sent within 2 days with no extra charges. Shoutout to Justin for helping me, excellent customer service! These guys' rock!!”

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Posted 3 years ago

“Quick delivery and saved money with them!”

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Posted 3 years ago

“Rack Attack has lots of choices and quick delivery.”

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Posted 3 years ago

“very pleased customer”

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Posted 3 years ago

Kurt, We apologize for any frustrations you have experienced with Rack Attack. I did just check the site and the landing pad 23 shows as out of stock and we do not have a record of you ordering those from us, only the Baselines. I will reach out to you to get more information and help you out! Thanks, Matt Rack Attack

Posted 3 years ago

“Very happy”

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Posted 3 years ago

“The people who I dealt with are fine, but a little misinformed of what will work with my particular vehicle. I ended up buying Wingbar Evos that were 3" longer than Thule's recommendation so that they would accommodate a pair of Hullavators. There is a set of pictures on Rack Attacks web page that show this setup on the same vehicle I have. In actuality, the bars are too short. The Hullavators will function, but are so close to the side of the vehicle that they will bang the side of it with a kayak on the rack, ready to load. They should be 3 " longer. Rack Attack exchanged for the longer bars. I realize that this isn't entirely a Rack Attack issue. Thule is just really bad at providing guidance for applications. I've received much poorer advice from vendors other than Rack Attack in the process of trying to get the Hullavators mounted.”

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Posted 3 years ago

Nathan, We are sorry to hear about this situation and we are glad to work with you to find a better solution. I will reach out to you via email to get this resolved. Have a great day! Thanks, Matt Rack Attack

Posted 3 years ago

Rack Attack is rated 4.7 based on 4,992 reviews