Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,860 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,860 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 24th July 2025

Anonymous

Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

706

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worked out nice for my 2023 Subaru Impreza. Looks really nice. Only issue is one of the tumblers to the Yakima lock would not engage and lock properly but was quickly resolved by rack attack associates and sent out to me.”

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Posted 2 years ago

“Great service and fast delivery👌👌”

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Posted 2 years ago

“Customer service was very responsive and helped me quickly find a suitable substitute for an item that was out of stock!”

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Posted 2 years ago

“Awesome customer service!”

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Posted 2 years ago

“Great service!”

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Posted 2 years ago

“Went to secure the largest Thule roof box I could get with 24" clearance to garage door. Was told only option was the Alpine model. Returned to the store 4 days later too get the bag set and was told they were too large for our new roof box. During our discussion I find that a larger less expensive roof box would have fit in the 24" clearance ( plus accommodate the bags) and that no, they don't take returns or exchanges on a 4 days old purchases. Frustrating experience. GOING TO REI FROM NOW OWN.”

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Posted 2 years ago

Hi John, I apologize that you did not have a good experience in the store, that's not what we want for our customers! I will be in touch shortly with more information. Best, Eric

Posted 2 years ago

“Went into a store that had stock online. And the guy looked for a minute than came out and said he couldn't find it.... Had to order online and pay shipping....”

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Posted 2 years ago

Hi Joseph, I am really sorry that this happened to you. I can see that there was only 1 in stock in that particular store so it looks like the stock count was out. I have gone ahead and issued a refund for the shipping cost for this order. Thank you for giving us the opportunity to make this better. Thanks, Nick @ RackAttack

Posted 2 years ago

“I ordered a hitch for my subaru at the Rack Attack in Fort Collins and at no point was I told when ordering it, that it would be non returnable!!! When I first tried to return it I was given the run around and told by Chris to bring it in later for the manager to decide on the matter. Mind you I had to have help everytime I brought in or took out this large boxed hitch. I then got a phone call that they could install it for a reduced price or if I still wanted to return it they could discuss that with me (I've saved that voice message) When I brought it back the second time to return it is when I was finally told that it was not refundable! I wish I had gotten a receipt, but since they had all my info in their computer i thought it would be like returns at REI, honest and not a big deal. I never get receipts from them, as it saves paper. I will never use this store again!!! Horrible customer service!”

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Posted 2 years ago

Hi Kathy, We are so sorry about the confusion with your hitch return! While hitches are typically non-returnable items, the call you received from the Store Manager is correct and we would be happy to return your hitch! We will be in touch again shortly! Best, Eric

Posted 2 years ago

“Quick shipping, good packaging- highly recommend this company.”

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Posted 2 years ago

“Great service. Very satisfied.”

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Posted 2 years ago

“Fast delivery, box I damaged”

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Posted 2 years ago

“Received very informative assistance. The employees helped me make a decision that was right for my needs. Very happy with my purchase and experience.”

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Posted 2 years ago

“Voilà, I had the wright product delivery very fast, Ibsm very happy!”

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Posted 2 years ago

“Ordered a rather pricey electric cooler online through Rack Attack as it was out of stock. It arrived from the U.S. pretty quickly - within a week - but the packaging was obviously damaged during the shipping. Luckily the damage to the cooler was limited to scratches and it did work well. When informed of the cosmetic damage, Justin at Rack Attack was most helpful and immediately offered and then arranged for a partial refund of the purchase price, which seemed fair to us. No hassles or push-back - payment made simply based on our description and a couple of photos. We have dealt with Rack Attack in the past and have been pleased with the expert advice we have been given, and now, with their exemplary customer service”

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Posted 2 years ago

“Good customer sevice”

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Posted 2 years ago

“Other than a glitch regarding notification of my order being sent, all went smoothly and I received the product I needed.”

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Posted 2 years ago

“Thanks for all the help getting the item I needed!! Great Service and follow up in my email questions. Pam A”

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Posted 2 years ago

“I loved my experience with Rack Attack! I posted a question about my needs and the type of vehicle I had. The response was quick and thorough. Any questions I had after the purchase was met with the same quick and thorough response. Highly recommend Rack Attack!”

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Posted 2 years ago

“Great pricing, quick delivery. You get what you pay for. Only wish they wrapped hitches in bubble wrap when shipping but otherwise great place to purchase accessories. Well pleased with my hitch.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

Rack Attack is rated 4.8 based on 4,860 reviews