Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,887 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,887 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping speed is so fast it's ludicrous. They say they have a faster delivery than amazon and they tell the truth. Their website is well made and easy to navigate. Also, I had to reach out to their customer service because I messed up my order and they were very helpful. Glad I discovered this store.”

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Posted 4 years ago

“Quick response, High Availabuility of products, fast delivery. Excellent place. Especially during Pandemic when local place are often low on stock.”

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Posted 4 years ago

“Shipping super fast!”

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Posted 4 years ago

“This came in the mail really quickly and fit on my vehicle perfectly, seems complicated to install at first (for someone with no experience with roof racks) but once you get going its really easy. All pieces were there and in great shape. It was so easy to order as well just put in your vehicle type and good to go. Don't need to order any separate parts everything you need is in a bundle package that they recommend you to buy.”

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Posted 4 years ago

“Great selection, good prices and very fast service.”

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Posted 4 years ago

“The racks arrived quickly but both boxes showed damage and one box was completely open at one end. I have not installed them yet but I hope all the parts are there and I have no issues. I did inform Rack Attack about the damage just after the delivery.”

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Posted 4 years ago

“Sadly i had an issue with my car which meant the Thule Rack was not suitable for an installation. I was helped today by Justin and he tried every way possible to sort my car and he was just outstanding in his efforts and just so helpful. This type of service needs noting in today's world and what a fine example he sets for the company. Thank you Justin.”

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Posted 4 years ago

“I like the Saris Bones EX 3 Bike Rack but I was a bit disappointed that I wasn't told that I will need an extra adapter for my lady's bike that I also have to buy for my daughter's bike. This adapter is about $60 plus tax.”

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Posted 4 years ago

“The parts I needed were back ordered. After about a month I received a call indicating that they had arrived asking if I still wanted them. I said I would pick up in 4 days. When I got there (a 30 min drive from my home) I discovered that my parts had been sold. The person who helped me was very apologetic and found the parts at a store across the continent. He arranged for direct shipping with no charge. They arrived yesterday and I'm good now. You have one bad employee and one very good one.”

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Posted 4 years ago

Jay, apologies for the mix up and I'm glad one of our staff members was able to help you out to address the issue. Please reach out if there is anything else we can do.

Posted 4 years ago

“Needed the speciality clip quickly and they took care of me”

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Posted 4 years ago

“Great service, web site is simple to use, pictures of installation help alot, good comment from tech team and shipping was very fast !”

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Posted 4 years ago

“All good so far... I will let you know in a year and how it handles the elements ...etc”

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Posted 4 years ago

“Still waiting for the missing part EVO feet clamp with no ETA”

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Posted 4 years ago

Hi Daniel, Our team has reached out with the latest ETA and you should have received the missing part by now. Do reach out if there is anything else we can do for you. Best, Blaze, Rack Attack

Posted 3 years ago

“Shipped very very quickly and arrived well packaged. I wish I would’ve ordered from Rack Attack the first time instead of getting a beat up box missing install hardware from rei :/”

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Posted 4 years ago

“I have purchased a few things from Rack Attack and I am very pleased with the outcome. One purchase was the Thule Pro rack. There was some movement with it and they gave me a new one (upgraded with wheels) under warranty with no issues.”

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Posted 4 years ago

“I paid $40 + extra for next day air shipping but didn’t receive the item until several days later. WTF. You guys need to work on your delivery system. When Amazon says next day shipping you get it next day. Do better.”

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Posted 4 years ago

Joseph, sorry to hear about your experience. One of our team members has reached out to make this right for you.

Posted 4 years ago

“Very easy to order helpful responses as fast delivery”

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Posted 4 years ago

“Got the Thule FastRide rack very quickly and it fit perfectly. Great experience, would buy again!”

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Posted 4 years ago

“Great company to deal with and would like to really point out Will in the e-commerce dept in Denver. This guy is a major asset to your company a GREAT customer server rep and a future leader. Don’t loose this guy !!”

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Posted 4 years ago

“Great service. Even when my rack was back ordered (ah Covid) they had good communication and got it to me as soon as it arrived. Very happy!”

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Posted 4 years ago

Rack Attack is rated 4.8 based on 4,887 reviews