Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,887 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,887 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rack Attack has great video reviews that helped us make an informed decision from miles away. The online catalog is up-to-date and I had full confidence that if I ordered something, it would be shipped out.”

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Posted 4 years ago

“All the gear I have received from Rack Attack has been as advertised. The accurate updates on stock and arrival dates indicates a company dedicated to its customers.”

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Posted 4 years ago

“Fast delivery”

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Posted 4 years ago

“Hi there! Ordered cargo bag at Coquitlam branch a month ago. Two weeks after I ordered went in to collect. They said it will take about a week...maybe 2. Not arrived. And no updates from store diring this 2 week wait time. Then: there was ZERO interest by person behind desk to a) find out where my order is b) giving me info about my options if Cargo bag does not arrive in time for our camp trip (1 month from first order date). It was 10 minutes of hell to try and respectfully engage him on proper customer service. He sucked BIG time. Went to your online store...and guess what..the online assistant that popped up could within 3 minutes tell me exactly the info I needed. Confirming it is in stock, and that if I order online it will be delivered in a week. Which it did. happen. The store person could have manned up surely? So here is my lesson. Never ever go back to Coquitlam branch for anything and I shall actively discourage others from doing so. Maybe train the store people to go online to speak yo the online assistant...you know..to just find out how to do their job?”

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Posted 4 years ago

HI Marlene, I'm so sorry to hear about your negative experience at the Coquitlam store. This is definitely not how we want our customers to feel and I have passed on your comments to our district manager. I am glad that we were able to redeem ourselves at least a tiny bit through our website. Please reach out to priority.service@rackattack.com if there is anything else I can do for you. Best regards, Blaze, Rack Attack

Posted 4 years ago

“Service good, product good, thanks”

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Posted 4 years ago

“Quick service”

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Posted 4 years ago

“Very clear website, easy shopping experience, and prompt shipping.”

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Posted 4 years ago

“Excellent customer service!”

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Posted 4 years ago

“Everything came as expected. Thanks”

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Posted 4 years ago

“Fast , and delivered as expected. A++”

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Posted 4 years ago

“Easy to order. Response was fantastic- received my rack in about 2 weeks even though others I know have been waiting 3-4 months. Thank you.”

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Posted 4 years ago

“Good delivery and service thank you. I used a You Tube video to do the install which was very much needed as the instructions were very difficult to comprehend.”

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Posted 4 years ago

“Fast shiiping no issues at all.”

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Posted 4 years ago

“Timely, accurate and easy!”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Found it here and got it delivered to me just in time!!”

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Posted 4 years ago

“Easy website to order from Quick service”

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Posted 4 years ago

“I was happy to find the website was not price gouging. The shipping was quick. I have no complaints.”

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Posted 4 years ago

“Very helpful and prompt service. I would order again from them”

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Posted 4 years ago

“Strangely the box came extremely beat up. Product was fine and love the ski rack it’s perfect for travel and the lock works great”

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Posted 4 years ago

Rack Attack is rated 4.8 based on 4,887 reviews