Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,887 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,887 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was so easy to order what I needed.”

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Posted 4 years ago

“Excellent service and knowledgeable.”

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Posted 4 years ago

“Great service!”

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Posted 4 years ago

“Responsive customer service, and item shipped fast once it was in stock.”

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Posted 4 years ago

“Fast delivery and everything fits”

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Posted 4 years ago

“Everything shipped in a timely manner and the site was easy to use.”

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Posted 4 years ago

“So pleased with my Rack Attack experience and I just want to say that Alex from the Denver store is the man. I live in Rhode Island and Alex was able to get all the Thule pieces I needed (they are very hard to get currently) and ship them to me in 3 days. Again I am so pleased with my Rack Attack experience. 10 out of 10”

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Posted 4 years ago

HI Peter, Thanks for the shout out to Alex. I'll pass on your feedback to him - I'm sure he'll be pleased to hear you are all set! And thanks for choosing us! Best, Blaze, Rack Attack

Posted 4 years ago

“Excellent service. Prompt responses and delivery. The team really went the extra mile”

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Posted 4 years ago

“Very fast delivery!”

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Posted 4 years ago

“All parts arrived quickly and were accurate and fit my car”

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Posted 4 years ago

“It would have been a 5 BUT they knowingly send only 1/2 of the installation manual. At least 'Levi at the kelowna rack attack' helped me out with the locks, but that shouldnt have been necessary if thule's instructions wouldve been complete. I did have to go to 'over the top' for service above and beyond though!”

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Posted 4 years ago

“Best customer service I’ve had ordering parts , knowledgeable, fast, and helpful”

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Posted 4 years ago

“This review is for the gentlemen at RackAttack on Dempster St in Skokie. They installed a hitch and Thule Helium Pro 2 on my Subaru Crosstrek, explained everything perfectly, and off I went. I called the RA team 4 times in a day working through the bike mounting issues. They were awesome and professional and did everything they could to help. The Thule Pro ended up not working for me, so they allowed me to return it, sold me a better solution, installed it on the spot, and explained everything to a T! I drove home, mounted the bikes and am happy as heck. GREAT product knowledge, EXCELLENT service, and VERY PATIENT with me. I appreciated the whole experience. Thank you!!”

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Posted 4 years ago

“The item I needed was not available at the store and the staff person seamlessly helped me locate the correct item (to match my car and bike) at their online site. I ordered it and it arrived quickly. Thanks!”

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Posted 4 years ago

“Rack Attack has a big thumbs up from me! My Thule Proride XT was delivered in 3 days in perfect condition. I originally tried to order the rack from Thule, but they were not in stock!”

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Posted 4 years ago

“The website is very easy to use. I felt confident about choosing a roof rack that would fit my vehicle. Fast delivery. Exactly what I wanted and the whole experience from shopping and installing went great.”

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Posted 4 years ago

“Awesome customer service and support!”

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Posted 4 years ago

“The shipment was quick and the rack arrived in new condition”

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Posted 4 years ago

“Great instructions and although there were lots of steps to follow, it was pretty straight forward. The only thing missing was how to remove the preinstalled plugs in the towers. Otherwise it was great”

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Posted 4 years ago

“Less than a day between ordering and delivery! Had parts in stock that weren’t available from Thule Canada for another 6 weeks! Ordering website actually double checks that you have entered your vehicle correctly before it will complete the process.”

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Posted 4 years ago

Rack Attack is rated 4.8 based on 4,887 reviews