Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,974 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,974 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 28th December 2025

Anonymous

721

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“only received half of my order with no explanation. called them and supposed to do a followup but no news. after my review, they did an amazing followup and rest of my stock is on the way.”

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Posted 4 years ago

Hi Mathieu, Thank you for your feedback and I apologise for the inconvenience of splitting your order up. We did not have the two items available in a single location, so we are shipping the second package from one of our West Coast stores. You should have received both tracking numbers by email. I'll also have one of my colleagues reach out to you to provide a more detailed update. I appreciate your patience. Best, Blaze, Rack Attack

Posted 4 years ago

“Easy. As it should be. Thanks.”

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Posted 4 years ago

“Items were delivered as scheduled an in a safe manner.”

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Posted 4 years ago

“Pleasant and very helpful”

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Posted 4 years ago

“I'm very happy with the persistence of Rack Attack in getting me the single bar rack that I needed for my Ford Ranger, which already has a pair of rack bars on its canopy. I've got a kayak that, when mounted on the canopy, would have more than half its length in front of the front bar. So, I needed a single bar to mount on the cab for the front half. A few rack manufacturers claim to sell a single-bar system for this situation, but none would deliver to Canada. I contacted Rack Attack and they initially worked on getting me a suitable Rhino system. That fell through, so they put together their own version of a single-bar Yakima JetStream system by dividing a two - bar system into two single-bar systems, each priced fairly. This led to two glitches. First, they shipped two identical end-caps for the JetStream bar, rather than a right and left. And, they didn't ship the torque-setting hex driver, presumably since they only had one. An email explaining the shortage resulted in prompt delivery of the needed parts. I haven't installed it yet, since we just had a spring snowstorm, but it should all work nicely. Kudos to Rack Attack.”

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Posted 4 years ago

“Super website, SUPER fast shipping of 3 RockyMount HotRods. Thanks!”

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Posted 4 years ago

“Shipping was fast and the locks matched the code I requested.”

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Posted 4 years ago

“Great in store support! Very helpful.”

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Posted 4 years ago

“Great people to work with, very fast shipping with tracking”

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Posted 4 years ago

“Quick shipping and simple experience overall”

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Posted 4 years ago

“Great service, selection and shipping. Perfect experience.”

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Posted 4 years ago

“OMG if you want competent service go see Lex Stultz at the Laird store!! Doesn't get better-knows his stuff inside and out and you will be completely satisfied”

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Posted 4 years ago

“Good customer service. Probably not fair but gave a 4 because did not have all the components I needed. Thanks”

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Posted 4 years ago

“Got my part in less than a day. Great job.”

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Posted 4 years ago

“Very pleasant people to deal with; fast, efficient delivery; would gladly deal with them again in the future!”

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Posted 4 years ago

“I could nt believe how quickly the requested parts came. I requested UPS ground which was the cheapest and “slowest “ delivery option. I order at 1:30 PM and the items were on my doorstep at 11:30 AM the nest day. Wow! Also the staff was very friendly and helpful over the phone as i had questions regarding my order as I was sending it in. With out a doubt, this is the place to go for rack parts.”

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Posted 4 years ago

“They were initially out of the rack I was loose for but, even if they were really busy, took the time, on the phone to get into details; at the end I was very lucky as they received some and shipped quickly, I mean very quickly, from Toronto it was at my door in Quebec the next day. I definitely, without any hesitation, recommend Rack Attack. Thumbs up!”

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Posted 4 years ago

“Fast shipping and everything is in stock. Thank you guys very happy with your service.”

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Posted 4 years ago

“You guys rock! When your website says we have it and we can get it to you in 4 days and it arrives in 3 that’s service.”

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Posted 4 years ago

“You had a part to my Yakima rack that no one else was able to find. Thank you very much.”

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Posted 4 years ago

Rack Attack is rated 4.7 based on 4,974 reviews