Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,890 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,890 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Timely delivery. Product fit was exactly as described.”

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Posted 4 years ago

“One of the only companies I've ever dealt with that actively helps sort out shipping issues. Great stuff!”

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Posted 4 years ago

“Great website easy to navigate exactly what I needed”

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Posted 4 years ago

“Received exactly what I needed and timely as well! Will purchase again should the need arise 👍”

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Posted 4 years ago

“Fast, easy, and exactly what was promised. Thank you!”

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Posted 4 years ago

“My salesperson was awesome! Give that man a raise!”

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Posted 4 years ago

“Quick, accurate”

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Posted 4 years ago

“Great price, great delivery”

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Posted 4 years ago

“I’m very happy with my purchase, I did have the Rack before, I enjoyed For years.”

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Posted 4 years ago

“I called and talked to a super helpful human got everything I ordered no return call from seven others in Portland”

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Posted 4 years ago

“Quick shipping and a great price!!”

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Posted 4 years ago

“Keys arrived quickly ... and they work!”

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Posted 4 years ago

“Simple to order and the product was as described. It's great to be able to pay with PayPal.”

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Posted 4 years ago

“Even though they didn't have all the parts I needed. The price was reasonable and they did contact me in person. That's a plus.”

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Posted 4 years ago

“Great costumer service and great product love my new kayak racks would highly recommend”

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Posted 4 years ago

“As many of you probably found out .. this whole rack shopping is super confusing and sites like Thule aren’t much help.. the guys at rack attack and their website are amazing .. and shipped super fast .. THANK YOU”

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Posted 4 years ago

“The assistance I received at Rack Attack was top notch. They helped me get exactly what I wanted and promptly returned phone calls when I had questions! Great customer services everytime. 👌”

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Posted 4 years ago

“Everything arrived in less than a week and in great condition. They mistakenly sent me the wrong lock core among my 3 items purchased. A short call to them quickly and easily solved the issue with no hassle! They nicely shipped the correct lock core at no additional charge. I very much appreciate how a business handles mistakes. I plan on continuing to shop at Rack Attack and recommend them to anyone I hear is looking for a bike rack.”

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Posted 4 years ago

“very quick and polite on phone, shipping charges to get one key mailed out way toooooooo much..........could of used diffrent options i work in retail and service is part of the the deal.. could of just put in envelope and sent out in reg mail for around $2.00 but i guess in covid times we need to pay more for someone to do their job....”

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Posted 4 years ago

Hi Rick, Sorry to hear you are disappointed with the shipping charge. As we've had issues with lost mail before, we opt in for a more secure option to mail the keys out. We are looking into ways to develop a system that would offer other choices on the website. Best, Blaze, Rack Attack

Posted 4 years ago

“Even though the product was backordered, it came promptly as soon as it hit the warehouse.”

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Posted 4 years ago

Rack Attack is rated 4.8 based on 4,890 reviews