Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,903 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,903 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service! When I ordered the wrong item their team was super helpful facilitating the exchange.”

Helpful Report

Posted 4 years ago

“Very god service”

Helpful Report

Posted 4 years ago

“Quick response to my phone call after I submitted an online order. My order was delivered within a few days.”

Helpful Report

Posted 4 years ago

“I've had hundreds, maybe thousands of employees over the years so I know wherein I speak. The 2 guys that answered the phone were awesome! They knew the specs, advised accordingly, they were quick about it but not rushed, and were laid back. The experience was everything I could have wanted. Professional, efficient, easy going, perfection! Congratulations on snagging those two. Bill and Tina Emison”

Helpful Report

Posted 4 years ago

“Great experience! Order was processed quickly and accurately, shipped next business day!”

Helpful Report

Posted 4 years ago

“Customer Service was very helpful!”

Helpful Report

Posted 4 years ago

“Great as always. No one beats the service rack attack provides. My item arrived much quicker than expected!!”

Helpful Report

Posted 4 years ago

“Good price, chat that actually isn't a waste of time, and an item I didn't know existed that I use continually.”

Helpful Report

Posted 4 years ago

“quick delivery, easy ordering for someone who was nervous about purchasing the wrong kind of rack for my car”

Helpful Report

Posted 4 years ago

“Fast and reliable!”

Helpful Report

Posted 4 years ago

“Really impressed with your customer service!”

Helpful Report

Posted 4 years ago

“I tried to order on line and was having trouble decoupling the lock option from my order. I spoke on your echat with a rep who said go ahead and order it , give him the order number and he would make sure it was removed. When I received my order it had the locks included as well as the full charge for them. When I called to have them sent back and removed I was told I would have to pay to ship them back and call another department in Michigan. I tried to support a small business and not order from Amazon and I am disappointed that that was my experience. The only reason I did not give you a 1 is that when I called for install help, I was assisted Edited Update: After voicing my concern I was contacted immediately by Matt who not only rectified the issue immediately but told me to keep the locks as a token of their customer support. I will definitely continue to do business with them and look forward to ordering the box carrier next month. Superior customer service and follow up. Would give them higher than 5 if I could. Thank you”

Helpful Report

Posted 4 years ago

“I was impressed with their customer service and responsiveness. The 2 inch Rocky Mount Monorail bike rack appears to be solid and a great alternative to the expensive brand name racks.”

Helpful Report

Posted 4 years ago

“Everything arrived quickly with no parts missing.”

Helpful Report

Posted 4 years ago

“Good rack but for the money, you should include a plastic adapter 1 and one quarter to 2 inch.”

Helpful Report

Posted 4 years ago

“Thanks guys. Shipped quickly which helped a lot. I still need the extension for it, though. Please let me know if you find any medium Offgrid extensions. Thanks again.”

Helpful Report

Posted 4 years ago

“Good service.”

Helpful Report

Posted 4 years ago

“My last order , Yakima part ( a few ounces), “in stock” taking over 7 days for delivery!”

Helpful Report

Posted 4 years ago

Hi Henry, Thank you for your feedback. Looking at our records, it looks like we received your order on the 14th and it shows as delivered on the 16th. Can you please let me know if that's not the case, so we can investigate? We strive to send every shipment out as soon as possible, so if we dropped the ball, we want to fix it. You can reach me at bjames@rackattack.com. Thank you again and best regards, Blaze, Rack Attack

Posted 4 years ago

“The staff at Rack Attack are very responsive and helpful. Despite not being able to get all the items in my order -- due to circumstances beyond Rack Attack's control -- I would purchase from them again.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. You raise a good point and our order updates are indeed not as helpful as they could be. It's something we implemented recently due to stock shortages - we try to complement this with reaching out individually as well, and I'll make sure one of our rack experts sends you the latest update. Blaze, Rack Attack

Posted 4 years ago

“They had what I wanted when everyone else was sold out. They shipped it out fast so I would have it for my trip.”

Helpful Report

Posted 4 years ago

Rack Attack is rated 4.8 based on 4,903 reviews