Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,773 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,773 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 19th May 2025

Luis G

Rack Attack 5 star review on 1st May 2025

Rod C

Rack Attack 5 star review on 20th April 2025

David K

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my platform and corner brackets in the bush last week on a hunt. Solid gear! Looks great too.”

Rack Attack 5 star review on 13th September 2023

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Posted 1 year ago

“The team surprised me with their in depth product knowledge. They came across as more interested in answering my questions than in pushing product on to me. They helped me find the right solution to my needs and were priced great. A good team to work with.”

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Posted 1 year ago

“Very helpful, patient and friendly. I got exactly what I was looking for.”

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Posted 1 year ago

“Help to work fast”

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Posted 1 year ago

“Staff always helpful in every way. Products of excellent quality.”

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Posted 1 year ago

“Always helpful and knowledgeable.”

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Posted 1 year ago

“When I could not find a Yakima Sight Clip 20 anywhere, I found it on Rack Attacks website - and they had fantastic customer service, went over and beyond - these are super knowledgeable people, friendly, helpful, efficient, really great to work with!”

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Posted 1 year ago

“I can't write a review yet because my shipment has not arrived after 13 days, as soon as I receive it I will make sure to revisit my rating.”

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Posted 1 year ago

Adam, We are sorry to hear about this delay with your order. I do see it was initially scanned by UPS on 9/5, so it should be to you by now. I have contacted our rep at UPS to get to the bottom of this. I will be reaching out to you via email so we can get this sorted. Thanks, Matt Rack Attack

Posted 1 year ago

“Excellent! I ordered an incorrect system and customer service helped me rectify my error. I don't buy roof racks frequently but will go no other place in the future.”

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Posted 1 year ago

“Loving the system! Great mounts for Mountain bikes, and the cage fits the kids gt’s and has hammer drills and chain saws strapped in it so far.”

Rack Attack 5 star review on 12th September 2023

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Posted 1 year ago

“I have ordered from Rack Attack twice, first buying parts for my bike rack, and then buying a roof rack for a new car. Both experiences were very good. Helpful website and staff, quick delivery and perfect fit.”

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Posted 1 year ago

“Great service and fast shipping!”

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Posted 1 year ago

“Prouct was as expected and delivered in a reasonable time frame. thanks”

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Posted 1 year ago

“I think you help people very well. In the future I will hope to buy things again. Thank you again Nick.”

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Posted 1 year ago

“My initial order there was a strap missing, but the customer service portal was easy to use, and I received my missing strap, priority post within 2 days of notifying them. Very satisfied with the end result. Thanks to Matt for the great customer service.”

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Posted 1 year ago

“The purchasing process was simple enough. Since I was using crossbars that I already owned, to fit on my EV6, I got a prompt question from RA that there may be an issue with using 53CM crossbars rather than 50CM, but I assured them that I thought it would work out, and they processed my order. It all worked fine.”

Rack Attack 5 star review on 11th September 2023

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Posted 1 year ago

“Rack attack made ordering the right setup for my 2019 Dodge Durango easy. And the instructions were very clear on how to install the roof rack system.”

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Posted 1 year ago

“Jordan C of the online crew got back to me very quickly when I needed a single lock core. I had asked for a specific numbered lock core and he was quick to source such a unit. He did locate such a numbered core lock at the Mississauga store and let me know that it had no accompanying keys. JordanC informed me that they (Rack Attack) are reluctant to sell a lock core without ANY keys, but I assured him, I had 2 spares at home. All good. The lock core arrived almost overnight. Imagine my surprise. I had to drill out the existing stuck key in the older lock core and I was a bit enthusiastic during that somewhat successful process. I say "somewhat" because I compromised the soft metal/aluminum by drilling a bit too far. During the installation process, I was a few millimetres from touchdown. I immediately drove to the Vaughn store where their staff educated me on my errors. The Vaughn store crew sorted me out and I was able to achieve total installation satisfaction even if the lock core is canted to the left (kinda like the NDP). LOL. Weak attempt at some humour. It's been a most pleasant transaction / dealing / experience with Rack Attack. I'm a Thule fan boy and I will be back!! All the Best!!”

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Posted 1 year ago

“I'm a moron and ordered the wrong kayak rack for my car. After delivery I realized the mistake and rack attack fixed my error and even gave me the sales price on the new rack despite the sale being over. It is rare to get customer service like this from an online company. Most companies match price online but you will be hard to find one that has better customer service than rack attack.”

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Posted 1 year ago

“Fair price. Quick delivery. Undamaged package. As advertised. Repeat customer.”

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Posted 1 year ago

Rack Attack is rated 4.8 based on 4,773 reviews