Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,990 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,990 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 28th December 2025

Anonymous

721

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gentleman that helped us was great and knowledgeable. Got just what we needed”

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Posted 1 year ago

“I am very happy with the Yakima Long Arm. Quick Delivery. Easy to assemble. Customer service on the phone was very helpfully. A.H. Sarasota, FL”

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Posted 1 year ago

“We ordered from Calgary, we received the product with two dents. We contacted rack attack both calgary and toronto branch at laird, my husband drop off on april 12, to have it replaced. Until April 29 no response. I called the store, and the guy who that my husband is off. So they advised me to call the next day. My question is it’s brand new, we recieved it damaged. So we just want the unit to be replaced. Why we have to deal with the warranty. Called the main line 188 number . Two areas have dents.”

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Posted 1 year ago

Good morning Charity, We are sorry to hear about the situation with your cooler. I was able to get everything coordinated for you to swap your cooler for a new one. Sorry for the confusion with this situation. I'll be reaching out to you via email soon as well. Thanks and have a great day, Matt Rack Attack

Posted 1 year ago

“I got the pieces I needed to install the rack on my truck and I'm happy”

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Posted 1 year ago

“Fast delivery. Got a $50 dollar discount”

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Posted 1 year ago

“My bike rack was received quickly and had all the parts and instructions for a quick assembly.”

Rack Attack 5 star review on 28th April 2024

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Posted 1 year ago

“Awesome customer service”

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Posted 1 year ago

“From the initial time I looked at the website. The video was spot on, and the presenter was professional. The video answered all the questions I had in my head. It was very honest on a few items that maybe I needed to look at further. The product came in quickly. I even called one of the locations and the gentleman spoke with me for 15 minutes. I would definitely purchase from this company again”

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Posted 1 year ago

“Quick shipping.”

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Posted 1 year ago

“Super easy and shipped promptly”

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Posted 1 year ago

“This was the first time that I’ve ordered from, or had any interaction with, Rack Attack. I’ve been thrilled with the experience. I had an idea of what I wanted, but I needed to be certain that it would fit my car (a 2024 Mazda CX-50). I emailed Rack Attack through their website and, within hours, they replied with an itemized list of the products that I wanted, along with an estimate and the part numbers to ensure that I ordered the right ones. When I placed my order, I received an email the very next day confirming that it had been shipped out, and everything was at my house within a week (I chose the standard shipping option of 4-12 business days). I would recommend Rack Attack without hesitation to anyone who’s in the market for a roof rack and/or cargo accessories.”

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Posted 1 year ago

“All goods received in excellent condition Easy online ordering. Will use again”

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Posted 1 year ago

“Great products, great delivery time, great price!”

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Posted 1 year ago

“Super fast delivery to my door. The process of selecting and ordering was very smooth. Would definitely get my bike carrier related items from Rack Attack again.”

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Posted 1 year ago

“Wonderful service from Erica; thank you so much for stepping up and resolving my problem.”

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Posted 1 year ago

“Always Great Service and Fast Shipping from the Folks at Rack Attack!”

Rack Attack 5 star review on 15th April 2024

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Posted 1 year ago

“Took a fairly long time to ship so I cancelled and ordered from another shop. Probably not the positive feedback you want haha”

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Posted 1 year ago

Matthew, We are very sorry about this situation. I will look into this and email you to see if there is anything we can do to fix our error. Thanks, Matt Rack Attack

Posted 1 year ago

“I placed an online order with Rack Attack for a Kuat NV 2.0 bike rack. The following day, I submitted a question on the Rack Attack website & promptly received a reply which answered my question. The following day, my rack was delivered! Couldn't ask for more. Easy, streamlined & quick.”

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Posted 1 year ago

“Shockingly fast service to Florida- would highly recommend. Unfortunately my kuat nv 2.0 had a gouge into the powder coated finish on one piece- no fault of RA. Excellent service”

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Posted 1 year ago

“The delivery was quick, the product of great quality and the self-installation instructions easy to follow. Rack attack’s online description is accurate as well!”

Rack Attack 5 star review on 12th April 2024

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Posted 1 year ago

Rack Attack is rated 4.7 based on 4,990 reviews