Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,246 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,246 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 25th September 2026

Robert M

Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

733

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick shipping. We’ll packaged . Still haven’t used the rack but it will be ready!”

Helpful Report

Posted 4 years ago

“The ability to purchase a whole cross bar kit at once- giving all the pieces needed and verifying it fits my vehicle saved a ton of time and stress and was even able to talk to a representative before finalizing purchase.”

Helpful Report

Posted 4 years ago

“Shipping took a bit but my items were coming from several different locations. Staff was incredibly friendly and helpful. Would definitely recommend”

Helpful Report

Posted 4 years ago

“Great fast service and delivery. I recommend this online store.”

Helpful Report

Posted 4 years ago

“HI there, I found your front end ordering service to be very good. Questions and then actually placing the order. Unfortunately, I received my new Evo bars without instructions. It appeared that the box had been opened at some point before it was shipped to me. An hour project turned into 3 hours with 2 calls to your support staff where unfortunately I was on hold for 5-10 minutes. One question had to do with the rubberized strip that comes as one piece. Not realizing that it needed to be torn in half. That was the first call. My second problem was getting the gaskets in place. Tried warm soapy water. Nothing seemed to work then another call to support to find out that they are simply pressed in. I sort of thought that the first guy I talked to might have shared that with me. But not. So unfortunately your score went from 5 to 3. I've had Tulle racks for over ten years on 3 different cars so it was not my first time with an install. Just FYI”

Helpful Report

Posted 4 years ago

Hi William, Sorry to hear about your experience. We have reached out to see if there is anything we can do to make this better! Best regards, Blaze Rack Attack

Posted 4 years ago

“Very good service ! Great follow up !”

Helpful Report

Posted 4 years ago

“The rack I ordered was sent through UPS. When the package arrived it was damaged and parts were missing. I asked the UPS delivery person what course I should pursue if I found missing parts when I try to assemble the product, he shrugged his shoulders and said to call Rack Attack. Rack Attack went above and beyond. Totally on top of every aspect of the problem and had the missing part at my door a.s.a.p. I will use this company again.”

Helpful Report

Posted 4 years ago

“Rack Attack had the Thule Rack I needed for my car when both Thule and Yakima were out of stock. Price was competitive. Delivery was fast.”

Helpful Report

Posted 4 years ago

“Great customer service!”

Helpful Report

Posted 4 years ago

Hi there! Apologies again for the mix-up and I'm glad to hear Denae was able to help. We've reached out again to offer another solution. Best regards, Blaze Rack Attack

Posted 4 years ago

“Finding the correct towers and clamps for my vehicle was pretty easy to ID from the site but I needed the round bar adapter which was not so easy. Once the parts were ordered the wrong adapter was sent. After a note to CS the correct item was sent.”

Helpful Report

Posted 4 years ago

“The Tustin store on El Camino Real is a great location to buy any type of Thule rack. They have a beautiful store and a good inventory. The customer service is the best.”

Helpful Report

Posted 4 years ago

“Good experience. Great help provided on a phone call about the parts prior to the order”

Helpful Report

Posted 4 years ago

“Stuff arrived early, and when I ordered a wrong part, I was able to exchange it at the physical store in like 3 minutes. Fantastic!”

Helpful Report

Posted 4 years ago

“Very quick shipping after order was placed and competitive pricing.”

Helpful Report

Posted 4 years ago

“Website is clear and easy to order from. Agents on online if you have any questions. They called me to confirm my order and make sure it was correct before shipping and it arrived quickly.”

Helpful Report

Posted 4 years ago

“The process to order from Rack Attack was quick and very easy. The time for delivering the bike rack to my door was outstanding ! I am really please with my first experience with Rack Attack. Thanks to you !”

Helpful Report

Posted 4 years ago

“Very easy and clean transaction. Shipping time from UT to CT was pretty quick. Easy tracking. I recommend Rack Attack.”

Helpful Report

Posted 4 years ago

“Quick turnaround and prices comparable to anything else online. Good technical support online to answer questions and verify fit”

Helpful Report

Posted 4 years ago

“Website was easy to navigate and find what I was looking for. Customer service on the phone was very knowledgeable and answered all my questions. Product was delivered quickly as well.”

Helpful Report

Posted 4 years ago

“Great help from folks at Framingham MA store! Thank you”

Helpful Report

Posted 4 years ago

Rack Attack is rated 4.7 based on 5,246 reviews