Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,884 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,884 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 18th August 2025

709

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and prompt delivery. Thanks so much.”

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Posted 3 years ago

“The service and accuracy of Rack Attack was totally on mark! Great job and a pleasure doing business with you!”

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Posted 3 years ago

“Unparalleled customer service. Super helpful & friendly. Will be the first port of call for any future purchases”

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Posted 3 years ago

“It was easy to find the item that I wanted, easy to place the order, and the item arrived really quickly. Good pricing, as well.”

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Posted 3 years ago

“Very quick shipping. Reasonable price. Shipping charge was excessive.”

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Posted 3 years ago

“Not good.”

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Posted 3 years ago

Hi John, I am sorry that you are not satisfied with your experience with Rack Attack. I will reach out right away, via email, to see how we can help you out! Thanks, Matt

Posted 3 years ago

“A critical part required to mount up my rack was not recommended via the make/model search. Bummer.”

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Posted 3 years ago

James, We are sorry to hear this and would love to help you out! I will reach out to you via email right away to get this figured out for you! Thanks, Matt Rack Attack

Posted 3 years ago

“We needed Yakima clips for our new towers. Our Rack Attack engagement was smooth and seamless from ordering through delivery. We also love your clear concise instructional videos on mounting the Yakima racks. Thanks so much. Bob and Maggie”

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Posted 3 years ago

“Excellent Service”

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Posted 3 years ago

“Good online ordering system. Good execution of taking my money and sending me emails. My order of 4 separate items arrived in two shipments. The first shipment went off without a hitch. The second shipment was delayed. I noticed a spam email, called the BC store. The person answering said an alert was put on my account to call me about the spam email, but couldn't understand why no one had responded to the alert on my account. The agent told me they would call me back. No reply for a whole week. I called again a week later and spoke to an agent to enquire where the second shipment was. I was told I would be called back after they looked into it. Never received a callback. The second shipment simply arrived on my doorstep 2 weeks after the first shipment.”

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Posted 3 years ago

Barry, We are very sorry about the bad communication surrounding your order. I will look into why this was handled this way and why we didn't call you back when we said we would, as this is not acceptable. I will reach out to you shortly to see how we can make your experience a better one! Thanks, Matt Rack Attack

Posted 3 years ago

“Order was perfect, customer service was fantastic, very helpful in helping choose proper equipment. Delivered on time as promised. Yakima product installed nicely and looks great.”

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Posted 3 years ago

“I was one of a seemingly unending number of people looking for a Hullavator in this COVID era. I signed up through your website for notification when stock arrived. I was notified as promised, made a simple online purchase, and just received my roof rack. I received 3 phone calls from customer service to follow up and/or guide me through this unavoidably lengthy process. Well done!”

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Posted 3 years ago

“Received the rack withing 10 days, staff very helpful when ordering, rack took over two hours to install, measurements and location for ACURA MDX 2020 were not accurate. I had to adjust and improvise. Lots of cutting, inserting rubber strips for the Rhino brand.”

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Posted 3 years ago

“It’s my second purchase with your store and both times have been greatly appreciated with quick response and items are perfect Thanks again Rack Attack”

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Posted 3 years ago

“Unfortunately, I still have not received the two Hulavators. UPS trackings states that they are still in transit.”

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Posted 3 years ago

“I bought a Kuat Sherpa 2.0 Bike rack of Open Box, actually brand new. A lightweight hitch rack with some nice features and a good-looking powder coat finish. The customer service is very professional and patient when shopping online there for the first time.”

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Posted 3 years ago

“Great service.”

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Posted 3 years ago

“I ordered a THILE roor tack for my new Lexus RX450H. I called Customer Service to get the tight part numbers and ordered online. The rack arrived quickly and fits the car perfectly. I was very pleased with the great service.”

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Posted 3 years ago

“Five stars! Speedy and excellent customer service! I will definitely order from Rack Attack again and recommend it highly!”

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Posted 3 years ago

“Great product and great, personal service from Rack Attack.”

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Posted 3 years ago

Hi Eric, Thank you for your feedback. I've just sent you an email to investigate your missing shipment. Best regards, Blaze Rack Attack

Posted 3 years ago

Rack Attack is rated 4.8 based on 4,884 reviews