Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was outstanding and ideal in every way. I needed a product that was nationally in short supply. Rack Attack found it at one of their stores in another state and promptly shipped it to me. I also had some technical questions and I easily got them on the phone and promptly had an answer. The order came just a few days later and I had routine links sent allowing me to track the order. Everything from Rack Attack was ideal.”

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Posted 4 years ago

“Extremely helpful in selecting the right equipment. Comparable prices and super fast shipping. We received our equipment in about 4 days !!”

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Posted 4 years ago

“Rack attack is easy to navigate and communicate with. Great experience.”

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Posted 4 years ago

“Always great service”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“As expected, ship on time, amazon picing, killer name and stiker! Like the vibe from west coast”

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Posted 4 years ago

“Nice people. After initial failure to get bases+clips to fit, due to misunderstanding of how to adjust angles of clips to roof contour, I reached their help line. Their representative was able to walk me through how the adjustments work, and I was able to fit the clips/bases perfectly. Bar is now securely attached, and I'm happy. Without the help line phone service adjustment was not obvious and I would've failed. Don't give up; get help.”

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Posted 4 years ago

Warren, The B36 clip is a part included in the Baseclip 125, with the addition of pad # 5. I have confirmed these items are a fit, via Yakima. I will reach out and see how we can assist you. Thanks, Matt Rack Attack

Posted 4 years ago

“Great service and prompt delivery.”

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Posted 4 years ago

“Most excellent advice and service.”

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Posted 4 years ago

“Quick delivery. As described :)”

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Posted 4 years ago

“Contacted tech support. After numerous discussions/ pics to find the right Thule base for existing racks/ accessories. They still sent the wrong item; fixed point instead of floating foot packs. I incurred delivery charges but didn't receive the item I needed.”

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Posted 4 years ago

Edward, I am sorry to hear about your experience. I will email you right away to get this situation fixed for you. Thanks, Matt

Posted 4 years ago

“I was sent the wrong parts. I have been trying for the last few days to get some sort of confirmation that the proper Parts have been sent, but I have heard nothing . Not a good experience so far”

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Posted 4 years ago

Chris, I am sorry for this experience and our lack of communication on this issue. I will email you right away so we can get this situation fixed for you. Thanks, Matt Rack Attack

Posted 4 years ago

“Lost my key to my roof rack and needed it as soon as possible. Ordered it and got it in 2 days. Worked perfectly. Thanks”

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Posted 4 years ago

“Knowledgeable. Great customer service.”

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Posted 4 years ago

“Overall great experience. Customer feedback was quick and answered my questions well. Delivery once shipped was very speedy.”

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Posted 4 years ago

“Sweet website! Choose the type of carrier you're after (in my case, I knew I wanted the Hullavator), enter the vehicle details and BOOM! You're presented with the complete list of required components. Fast shipping, too. Highly recommend. 10/10 would hit it again 👍”

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Posted 4 years ago

“Easy peasy…so great! I called the Kelowna store to ask some questions about ordering, and whomever I spoke with was so helpful and sincere.”

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Posted 4 years ago

“Crazy Fast! Seemed like my racks arrived the next day.”

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Posted 4 years ago

“Shipped on time and happy with the product”

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Posted 4 years ago

“Great rack, sturdy but bit heavier than I thought would be.”

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Posted 4 years ago

Rack Attack is rated 4.7 based on 5,277 reviews