Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

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“Buying from rack attack was great and easy. Ill definitely buy from them again. They didnt know everything about what I needed and compatibility, but I was able to figure things out elsewhere and buy from them. (Specifically they need to update their site to accommodate for rack systems and attachments that fit a retrax one xr bed cover)”

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Posted 4 years ago

“Thule roof rack system for my Mazda CX-5 fit like a glove and is high quality. I love the look and functionality of the modular system. The delivery from Rack Attack was quick and accurate.”

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Posted 4 years ago

“Fast and easy process. No complaints.”

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Posted 4 years ago

“Very happy with my purchases and interactions with Rack Attack. The site was easy to use, and the one product question I had was answered quickly and professionally.”

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Posted 4 years ago

“I have nothing but amazing things to say about my experiences dealing with Rack Attack Victoria. Every time I go Kas has made finding the right gear for my needs seamless and enjoyable. An easy 5 stars in my opinion. Keep up the great work guys!”

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Posted 4 years ago

“Very helpful staff, quick shipping, and of course great products. Quick shipping.”

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Posted 4 years ago

“Quick shipping, quality product and customer service was top notch.”

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Posted 4 years ago

“y Thule is 13 years old. I received a prompt response. The keys arrived in just days. The keys match the lock perfectly. Thank you Rack Attack!”

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Posted 4 years ago

“In order to attach the carrier to a 1/4" square tube, the supplied fastening bolts needed to be replaced. Otherwise, a great set up.”

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Posted 4 years ago

“Having a member of your team confirm that the rack will fit my specific vehicle is great. Super fast - and free - delivery. Thank you.”

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Posted 4 years ago

“Your online customer service and response time was excellent. If I need any accessories I will be using Rack Attack again.”

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Posted 4 years ago

“Quick shipping. We’ll packaged . Still haven’t used the rack but it will be ready!”

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Posted 4 years ago

“The ability to purchase a whole cross bar kit at once- giving all the pieces needed and verifying it fits my vehicle saved a ton of time and stress and was even able to talk to a representative before finalizing purchase.”

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Posted 4 years ago

“Shipping took a bit but my items were coming from several different locations. Staff was incredibly friendly and helpful. Would definitely recommend”

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Posted 4 years ago

“Great fast service and delivery. I recommend this online store.”

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Posted 4 years ago

“HI there, I found your front end ordering service to be very good. Questions and then actually placing the order. Unfortunately, I received my new Evo bars without instructions. It appeared that the box had been opened at some point before it was shipped to me. An hour project turned into 3 hours with 2 calls to your support staff where unfortunately I was on hold for 5-10 minutes. One question had to do with the rubberized strip that comes as one piece. Not realizing that it needed to be torn in half. That was the first call. My second problem was getting the gaskets in place. Tried warm soapy water. Nothing seemed to work then another call to support to find out that they are simply pressed in. I sort of thought that the first guy I talked to might have shared that with me. But not. So unfortunately your score went from 5 to 3. I've had Tulle racks for over ten years on 3 different cars so it was not my first time with an install. Just FYI”

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Posted 4 years ago

Hi William, Sorry to hear about your experience. We have reached out to see if there is anything we can do to make this better! Best regards, Blaze Rack Attack

Posted 4 years ago

“Very good service ! Great follow up !”

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Posted 4 years ago

“The rack I ordered was sent through UPS. When the package arrived it was damaged and parts were missing. I asked the UPS delivery person what course I should pursue if I found missing parts when I try to assemble the product, he shrugged his shoulders and said to call Rack Attack. Rack Attack went above and beyond. Totally on top of every aspect of the problem and had the missing part at my door a.s.a.p. I will use this company again.”

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Posted 4 years ago

“Rack Attack had the Thule Rack I needed for my car when both Thule and Yakima were out of stock. Price was competitive. Delivery was fast.”

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Posted 4 years ago

“Great customer service!”

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Posted 4 years ago

Hi there! Apologies again for the mix-up and I'm glad to hear Denae was able to help. We've reached out again to offer another solution. Best regards, Blaze Rack Attack

Posted 4 years ago

Rack Attack is rated 4.7 based on 5,277 reviews