Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,884 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,884 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 18th August 2025

709

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website, easy to understand. Good to have someone on their side who knows if the rack is compatible with my vehicle.”

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Posted 3 years ago

“Online configuration was fast and simple! Fair pricing, and had my (hard to find) vehicle mount adapter in stock. Delivery was much faster than I expected.”

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Posted 3 years ago

“Placed my order a few weeks ago and have not received it. Contacted Rack Attack a few days ago and have not heard back from them. Probably okay to shop from Rack Attack in person but I would not recommend online orders.”

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Posted 3 years ago

Lance, Hi there! We are very sorry about your experience. From looking into this, we did ship the packages, but they looked to have been delayed or lost in transit. I am not sure if you called the right department, but if you have any other shipping issues with the replacements that were sent, please contact my team @ 888-301-1527. Please let us know if there is anything else we can do for you! Thanks, Matt Rack Attack

Posted 3 years ago

“Great service. The plastic cover of my roof rack with lock cracks a bit. I went to the store and ask how u can help me, do I need to buy this spare part? They didn’t fool me, they said it’s nothing serious if u want we can sell this part to you, but you don’t really need this. Highly recommend this place.”

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Posted 3 years ago

“Aside from being double charged for my purchase and misinformation about who would be shipping the product all went well.”

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Posted 3 years ago

“Excellent service, product, and prices. Free delivery too!”

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Posted 3 years ago

“I am still waiting for the spare tire to be sent. I paid for it when I picked up the trailer. It has been a few weeks and still no spare tire. I have assembled the trailer and it is great. Spare tire has arrived and I have installed it. The product is excellent, there was an issue when the spare tire arrived they did not call me right away and actually put with someone else’s order which was no complete either. Then they realized what they had done and contacted the buyer who’s order was not complete and informed them that the spare tire was part of my order, then called me to say the tire had been there for a week. Everything is fine now, but I am not pleased with the delay in notifying me the tire had arrived and was ready to be picked up.”

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Posted 3 years ago

Clayton, We are happy to hear that you are enjoying your trailer! We have reached out to our Toronto location to figure out what is going on with your spare tire. We will be in contact asap! Thanks, Matt Rack Attack

Posted 3 years ago

Hi Clayon, I have spoken to the Toronto team and it sounds like things have been sorted! I will still be reaching out to see if there is anything else we can do for you. Hope you have a wonderful day! Thanks, Matt Rack Attack

Posted 3 years ago

“I needed a lock for my Yakima bike rack and they were out of them but RA had it. My credit card had been hacked and I had just gotten my new one. there was a problem with the sale going thru. I got an email from RA and called and explained what happened and used a different card. they were very helpful and I got my order in a few days.”

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Posted 3 years ago

“Excellent! Super fast shipping!”

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Posted 3 years ago

“Great price! Fast shipping, Easy shopping. Will be back.”

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Posted 3 years ago

“Shipped the wrong part”

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Posted 3 years ago

Hi Bryan, This is Matt, who you had spoken to about your order before placing it. You asked for the endcaps for the Yakima 68" round bars, which is what was shipped. I'll reach out to you right away to get this sorted! Thanks, Matt

Posted 3 years ago

“Matt was good to deal with regarding a fit issue, but then Carlos was wholly uncooperative and more or less made me feel like you no longer want me as a customer.”

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Posted 3 years ago

“Great deal, quick shipping, and the matching keys is a plus.”

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Posted 3 years ago

“Very good, the guys in Ottawa we’re excellent, needed help picking out a rack and advice for the install. The guys in Toronto were extremely helpful with shipping etc”

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Posted 3 years ago

“I was struggling to find the correct landing pad for my Yakima configuration. Rack Attack provided the information I needed, a competitive price, and my online order was delivered the next day. Next time I will start with looking at Rack Attach.”

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Posted 3 years ago

“Very fast turnaround and part was delivered on time.”

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Posted 3 years ago

“Carlos was amazing to fix issue as I had wrong parts ordered. Quickly ordered correct pieces and sent return label.”

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Posted 3 years ago

“Awesome experience! Rack Attack followed up when the item was back in stock, answered my questions and provided lightning fast delivery at no extra charge! It’s nice to keep supporting this great, local business.”

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Posted 3 years ago

“Great phone/online service. Gave them my vehicle info, bicycle specs, and they sent me an excellent bike rack with an extra shipment for extended tie down straps for my fat tired electric bike. Website, good. Expertise, excellent. Customer service, excellent. Product, excellent. Thank you for getting us out on the trails so much easier and quicker. Ian”

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Posted 3 years ago

“Very fast service. Will definitely shop here again.”

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Posted 3 years ago

Rack Attack is rated 4.8 based on 4,884 reviews