Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,884 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,884 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 18th August 2025

709

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Received the rack parts in under a week. Outstanding”

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Posted 3 years ago

“Website was easy to use and product arrived quickly.”

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Posted 3 years ago

“Came in just as I ordered.”

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Posted 3 years ago

“VERY VERY GOOD”

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Posted 3 years ago

“Prompt reply to my initial questions. I received my order within 1 day of placing the order. A follow up question again was handled promptly. Overall excellent service!”

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Posted 3 years ago

“excellent fast shipping”

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Posted 3 years ago

“Hello, I've been meaning to contact rack attack, regarding my latest purchase of the base clips. I was informed that they would fit my car and they did not. Please let me know what steps yo take next. Thanks”

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Posted 3 years ago

“Box was damaged and parts were unwraped with no instructions. Had an immediate response from customer representative who resolved all problems. Would certainly do bussiness with them again”

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Posted 3 years ago

Dennis, Very sorry to hear about the condition your rack arrived in! We ship all of our items out in a box, tapped up, so it must have been damaged in transit. We are happy to swap out for a new one, or send you whatever you need! I will email you immediately! Thanks, Matt Rack Attack

Posted 3 years ago

“Just wow!!! Buying process, price matching, packaging, fast shipping, everything went super smooth! I highly recommend Rack Attack. It's not my first experience and definitely not the last. Now the Kuat Pivot is a very high-quality product. Nothing more to say about it... Buy it with confidence, and buy it at Rack Attack ;-)”

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Posted 3 years ago

“Ordering was straight forward, shipping was timely, and the video instructions were so helpful - don’t think I would have been as confident to install the rails and snow rack if I relied solely on the Thule paper instructions. Highly recommend Rack Attack.”

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Posted 3 years ago

“Excellent customer service following online wizard issue. All concerns addressed and resolved promptly.”

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Posted 3 years ago

Coner, I am sorry to hear about your recent experience and would love to have the opportunity to speak with you about this and to make your experience with Rack Attack a more positive one. I will contact you via email right away! Thanks, Matt

Posted 3 years ago

“Superb service and advice. Competitive price. Super fast delivery. I will buy from them again.”

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Posted 3 years ago

“Fast delivery”

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Posted 3 years ago

“I ordered Thule Aeroblade Edge Flush Mount M for my 2015 Audi Q7. They arrived in a timely manner but will not fit my car because no fit kit was sent. After researching turns out the fit kit has been discontinued. These were ordered online and shipped from the portland store. Before checking out the web page informed me that my order would be checked to guarantee a fit. My order was obviously not reviewed. At this time I have been unable to contact anyone in portland. Now I am stuck with assembled racks that I can not return. Hopefully, this will get someone's attention and will get a callback.”

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Posted 3 years ago

Ben, I am sorry this was missed by our team! Sometimes people order just certain parts, so it can be hard to tell if there is a fitment issue, but we should have checked to make sure you had all the parts before proceeding with the order. I will email you right away and get this taken care of for you! Thanks, Matt Rack Attack

Posted 3 years ago

“Rack Attack is enthusiastic about getting you the rack you need and want. I’m happy with the help given to get my roof to carry 2 bikes in Thule wheel-on racks. Very happy with my open-box purchase. VERY happy they had the special edition black Upride when no one else did.”

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Posted 3 years ago

“Great quality easy assembly worth the cost”

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Posted 3 years ago

“Excellent to deal very fast shipping for eastern Canada”

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Posted 3 years ago

“so helpful!!! they tell you everything. love this place and have already recommended to frineds”

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Posted 3 years ago

“Fast shipping and reasonable”

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Posted 3 years ago

“Ordered a THULE roof rack with clamps, cross arms and keyed locks as a Christmas gift on a Tuesday and received the product that Friday. Pretty impressive turn around time as I’m located ~275 km north of Toronto!!!! It was shipped via UPS - super fast delivery. It arrived exactly as indicated in an email. Extremely impressed with the THULE line up of products. I already have a Thule roof rack system for my own car. My kids see just how useful the roof rack is so they asked for a THULE system for their Christmas gift. It comes in handy, especially since we have a small Honda Fit. The roof rack triples the carrying capacity of this small but mighty vehicle.”

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Posted 3 years ago

Rack Attack is rated 4.8 based on 4,884 reviews