Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,970 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,970 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 28th December 2025

Anonymous

721

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rack has not arrived 16 days after ordering.”

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Posted 3 years ago

Hi John, Apologies on behalf of UPS and the bad weather we've been experiencing in BC. I'm reaching out to you directly to provide the latest update. Best regards, Blaze, Rack Attack

Posted 3 years ago

“Great Customer service and a wide variety of gear options/parts made it a no brainer to shop w/ Rack Attack.”

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Posted 3 years ago

“Excellent customer service and great product. Just what I needed.”

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Posted 3 years ago

“Very easy to shop and buy. Bike racks arrived on time with clear labels on which box had additional parts! A+ will surely use them again :)”

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Posted 3 years ago

“found everything I needed and the store pickup was easy peasy”

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Posted 3 years ago

“The order came on time and had everything that I had ordered.”

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Posted 3 years ago

“The merchandise we purchased arrived on time and as advertised. Very satisfied with the transaction.”

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Posted 3 years ago

“Bought from Rack Attack, primarily because of the excellent Youtube video reviews. Placed the order, got great feedback on shipping, etc. and the product arrived a few days later. Excellent transaction.”

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Posted 3 years ago

“We were very happy with the advice from the Santa Monica rack attack people. They advised us which bike rack to buy, and then were fine that we ordered it online. I went back to the Santa Monica shop for some extra advice. Video makes it look a little easier to put on and take off than it actually is, but we’re very satisfied with the purchase overall. Really great folks at the Santa Monica shop.”

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Posted 3 years ago

“Excellent service. Excellent product. Received entire roof rack and ski rack package as ordered. Entire system fit our vehicle without any difficulty. Everything was as advertised. Online ordering system was easy to use and accurate. Delivery, even during the holiday season, only took a matter of days. Also, all of the instructional videos posted online for description of the product and installation of the product was extremely helpful. Without these videos, installation of the entire rack system would have been more difficult because Thule instruction manuals are pretty poor and not very intuitive.”

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Posted 3 years ago

“The rack selection tool to help me get fitted with the right equipment was great. Lightning fast service and prompt shipping. Couldn't be happier.”

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Posted 3 years ago

“Excellent service! Thanks for resolving the issue so quickly.”

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Posted 3 years ago

“Met all my expectations and arrived on time, all the way from California”

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Posted 3 years ago

“Very easy to choose my rack and super fast delivery.”

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Posted 3 years ago

“Fast shipping and good packaging.”

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Posted 3 years ago

“J'ai enfin réussi à acheter tout ce qui me faut pour avoir des barres de toit sur ma Bolt. J'en ferai la pub sur mes groupes de Chevy Bolt.”

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Posted 3 years ago

“Did not receive square key to set locks and had to go get it. Otherwise it would have been 5.”

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Posted 3 years ago

“They have been great to deal with! Their website is user friendly and my packages arrived on time and in perfect condition. I would definitely recommend!”

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Posted 3 years ago

“I called customer service with questions about an open box rack, I was assured it was complete and in new condition. When I received it earlier than promised it looked like it had never been opened. Saved me $150! Rack Attack exceeded my expectations.”

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Posted 4 years ago

“Shipped quickly and was exactly what we needed. Thanks!”

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Posted 4 years ago

Rack Attack is rated 4.7 based on 4,970 reviews