Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,970 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,970 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 28th December 2025

Anonymous

721

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice customer service and quick response. The only reason I'm giving a 4 stars is for the delay it took before shipping the parts, as it was in stock and not BO as mentioned in my order. I had to do a follow up on my BO stuff after couple weeks so I can get my order completed from multiple locations, which is an asset for Rack Attack!”

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Posted 4 years ago

“Decent service. Weird name.”

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Posted 4 years ago

Hi James, Thank you for your feedback. I'm glad to hear you've appreciated our service but there is not much we can do about our name. At least it will stick in your mind if you need us again? Do reach out if there is anything else we can do for you. All the best and a happy new year! Blaze

Posted 4 years ago

“Received exactly what I order and on time. Racks fit perfect”

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Posted 4 years ago

“Repeat buyer! Great products and very fast shipping! Bike hitch rack got here weeks before our e-bikes! Thanks Rack Attack!”

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Posted 4 years ago

“Great service thanks !”

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Posted 4 years ago

“Awesome customer service at the Austin store.”

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Posted 4 years ago

“Excellent customer service. Due to an issue in their system the wrong size was delivered. Sorted out and immediately sent the correct size that arrived 2 days later. Definitely recommend buying from them.”

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Posted 4 years ago

“Awesome Customer Service!! Order recieved within 3 days the week before Christmas! I wont be shopping anywhere else”

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Posted 4 years ago

“Great service!”

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Posted 4 years ago

“Rack Attack did a great job getting me exactly what fit our Land Rover. also the fit and finish of the Thule stuff is the best.”

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Posted 4 years ago

“Very efficient”

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Posted 4 years ago

“Great service and support. I recommend these guys!”

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Posted 4 years ago

“Very helpful and knowledgeable staff.”

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Posted 4 years ago

“Found exactly what I was looking for and product came as promised. Great information during the shipping process. Would definitely buy from Rack Attack again.”

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Posted 4 years ago

“Wonderful, I had an error with the order and your team diligently followed up and my son's family received the ski racks in plenty of time for Christmas.”

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Posted 4 years ago

“fast shipping. prompt response to a return. good to deal with”

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Posted 4 years ago

“Fit your vehicle feature was really helpful and shopping was Avery fast”

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Posted 4 years ago

“Awesome service and great product selection. I needed a fit kit for our New Thule rack and no one but Rack Attack carried it. They saved our vacation!”

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Posted 4 years ago

“Great customer service. They price-matched a product that I found cheaper elsewhere, even though it's not a usual thing to do. Went the extra mile. Responsive communication. Easy to navigate website. I am going to go to a store next to get help with getting a hitch installed.”

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Posted 4 years ago

“Always a pleasure to order from rack attack Great advice and great shipping delay”

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Posted 4 years ago

Rack Attack is rated 4.7 based on 4,970 reviews