Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,882 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,882 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 18th August 2025

709

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m a first time customer of Rack Attack. In researching what rack I wanted for my skis, I watched some great Rack Attack content on YouTube which steered me to your website to purchase an Open Box “Thule SnowPack Extender set”. I was a little hesitant not knowing what condition the rack would be delivered in, but the rack was in great shape, but literally had every other piece of hardware, locks and rack adapters missing. I reached out and talked with Justin in Boston and to say I was impressed doesn’t do justice. Justin immediately got in touch with the Austin store and coordinated a “Next day” delivery with UPS for all the hardware and locks. Sure enough the package arrived the next day as promised. All parts were accounted for except 2 locks in which I just wrote Justin a quick email and with quick response 2 additional locks were shipped out again with UPS. Justin was incredible to work with and great customer service is sadly at a rarity at the time. Hats off to Justin and the Rack Attack crew. I am a fan in which I will tell all not friends and family as well about what a great company this is to be a customer of. Thanks for everything! Brad”

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Posted 3 years ago

“Great product, fast shipping, good communication”

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Posted 3 years ago

“Easy to navigate website and helpful customer service.”

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Posted 3 years ago

“I was impressed with Rack Attack. They were competitive in price, fast in shipping, and provided the means to keep me informed as to where my rack was in the shipping process and the expected delivery day. They also provided information as to whether the rack was in stock and if they were running low on them.”

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Posted 3 years ago

“It was a pleasure to shop on-line with Rack Attack. Communications were clear and concise. Item was shipped quickly and arrived quickly.”

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Posted 3 years ago

“fast delivery and return process was seamless.”

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Posted 3 years ago

“Amazing customer service!”

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Posted 3 years ago

“The part I needed for my Thule ski rack delivered promptly.”

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Posted 3 years ago

“Quick service, no issues.”

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Posted 3 years ago

“Very good experience”

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Posted 3 years ago

“I really appreciate the clarity when it comes to confusing parts like the Thule Fit Kits. Well done Rack Attack.”

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Posted 3 years ago

“Fast delivery. Product arrived in perfect condition and the quality is excellent.”

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Posted 3 years ago

“The rack I needed was hard to find on other sites and Rack Attack had it as well as the best price. It arrived quickly-in fact earlier than expected. The rack is perfect.”

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Posted 3 years ago

“Great service. No problems”

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Posted 3 years ago

“Rack attack shipped immediately, received ski rack in a couple days, made me feel happy to support a smaller business, not Amazon!”

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Posted 3 years ago

“Fast and efficient service.”

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Posted 3 years ago

“The Yakima carrier key worked, I originally gave the wrong number. I thought the shipping cost a bit high, but I have another key that works so I am happy.”

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Posted 3 years ago

“Received the complete shipment the day after I ordered, that's quick!”

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Posted 3 years ago

“They were very patient and helpful with all my questions.”

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Posted 3 years ago

“I ordered this rack long before needing it thinking it could take some time to receive due to supply chain issues. But it arrived within a few days, very well packaged for shipping. Great service!”

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Posted 3 years ago

Rack Attack is rated 4.8 based on 4,882 reviews