Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,882 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,882 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 18th August 2025

709

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item I received was damaged but customer service has been in constant communication to resolve the issue.”

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Posted 3 years ago

“got our rack delivered part was damaged and hitch connection was busted, took the rack to a local rack attack in Vancouver BC, they replaced the hole rack, so far so good, great service at the Vancouver shop, the guy went out of his way”

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Posted 3 years ago

“This was my first order with Rack Attack and it was a very positive experience. They automatically price-matched my item and then shipped it within 24 hours. It arrived extremely quickly. No hassles. Thank you Rack Attack.”

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Posted 3 years ago

“The gentlemen that served me when beyond the bar to meet my needs. Extremely good service. Highly recommend Rack Attack.”

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Posted 3 years ago

“My order arrived very quickly. There was an issue with on of the pieces that was assembled wrong by the manufacturer. The customer service rep at Rack Attack (Carlos) was very helpful on getting a replacement.”

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Posted 3 years ago

“Shipped wrong item but corrected the issue right away and sent the right item on its way”

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Posted 3 years ago

Xiwen, Sorry to hear about this situation. I will be reaching out to you directly to speak further on the matter. Thanks, Matt Rack Attack

Posted 3 years ago

“Rack attack website was easy to use and informative. Prices were excellent. Shipping came much faster than anticipated. I had a question about installation and the response was very prompt and helpful. Thank you!”

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Posted 3 years ago

“Great customer service, would do business with again. Thanks guys! A+”

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Posted 3 years ago

“Good product, good price, fast delivery.”

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Posted 3 years ago

“Very pleased with our order. Very fast delivery and easy to install”

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Posted 3 years ago

“Really easy ordering of a few replacement keys”

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Posted 3 years ago

“It was exactly what I Ordered and needed.”

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Posted 3 years ago

“Hi, I was asking for the extension for the bike rack to have matching key sets, but they came with different key sets. Update: They were able to resolve the issue for me after I brought it up to them.”

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Posted 3 years ago

Hello, We are very sorry about this! We can get you the correct locks and keys right away. I will email you to get this figured out. Thanks, Matt

Posted 3 years ago

“It was easy to place the order, it arrived quickly, and the kit was complete. It was difficult to see on the site what was included in the kit, but they clarified by email.”

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Posted 3 years ago

“Rack Attack is my go-to source for all things related to my Yakima ladder racks, crossbars, Showdowns, and brand new crossbar pads. They fit perfectly on the crossbars. I strongly recommend Rack Attack and Yakima gear for all your adventure gear.”

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Posted 3 years ago

“Great customer service! Thank you.”

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Posted 3 years ago

“Excellent customer service and follow up. Parts were not in stock but I was kept informed and notified as soon as they came in. Thanks”

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Posted 3 years ago

“Unbelievably fast delivery”

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Posted 3 years ago

“Quick shipping. The product was described as "open box" but was new in a sealed (if a little banged up) box. I was super happy with the deal and purchase.”

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Posted 3 years ago

“Rack Attack had the item that neither Amazon nor REI had in stock. I'll start here next time!”

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Posted 3 years ago

Rack Attack is rated 4.8 based on 4,882 reviews