Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,276 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,276 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

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“Great customer service! When it's time, I'll definitely do business with y'all again!”

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Posted 2 years ago

“Everything came nicely packaged and in decent amount of time. Will definitely order from rack attack again. I need locks next 😉”

Rack Attack 5 star review on 16th November 2023

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Posted 2 years ago

“Very quick to ship. With a coupon code was cheapest anywhere online. Great service!”

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Posted 2 years ago

“Service and support was best-in-class. Matthew (BOST store) and Justin (Online Support) both helped to track my order and make sure I had what I needed in time. I'll be back to RA!”

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Posted 2 years ago

“Delivery was quick ...!!! Just assembled it a few days ago ... Took it out for the first time this weekend. It fit perfect for my daughters 26" and my 29" full suspension bikes.”

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Posted 2 years ago

“Sent the lock cores I needed as promised.”

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Posted 2 years ago

“Online experience was good. The employee found the item and took the payment information, and I received a confirmation. That was about a week ago and have not received any updates on the status of the order or even if it has shipped yet.”

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Posted 3 years ago

Hi Mark, Thank you for your feedback. Our records indicate your order was delivered a few weeks ago. We will reach out to check in! Best, Blaze

Posted 2 years ago

“Very helpful and the rack and rail system were shipped promptly.”

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Posted 3 years ago

“Rack was delivered as described. I installed it myself. Reasonably straightforward. Took 2 hours. I've had 2 prior racks on 2 trucks, both Yakima. This new one is beefy. And I like the ladder stops for the end of the bars.”

Rack Attack 5 star review on 3rd November 2023

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Posted 3 years ago

“Product was as stated and fast delivery. Great communication on status of delivery and product availability.”

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Posted 3 years ago

“Thule Motion XT Alpine cargo box is a great addition to our Toyota Grand Highlander. Again great service by Rack Attack.”

Rack Attack 5 star review on 1st November 2023

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Posted 3 years ago

“I purchased Thule Crossbars and a Yakima Slim Shady from Rack Attack Atlanta. They installed those items, as well as a Thule Force XT cargo box that I already had. During the initial install they discovered there was no mounting hardware with the Slim Shady, so couldn't install it at that time. They contacted Yakima and rescheduled the install when the parts came in. When the installation was completed the associate suggested I get lock cores for the Slim Shady. I had to point out that those are supposed to come standard, at which point they pulled lock cores from their inventory and installed those before I left. I also had to point out that there were no stakes or guy lines, which are also standard with the Slim Shady. I am still waiting for those. If in fact Yakima actually shipped a Slim Shady with no mounting hardware, lock cores, or guy lines and stakes, then that is on Yakima. However, the fact that I had to make 2 trips, and then point out that components were still missing just added to the frustration. The guys at Rack Attack were very friendly and personable, but they should have been aware of what was missing, especially since all included components are listed on the front cover of the manual. Hopefully I will receive the guy lines and stakes soon.”

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Posted 3 years ago

“Rack Attack has great customer service! I had a problem with the product that I purchased. I contacted them and they took care of it very quickly! Great company!”

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Posted 3 years ago

“Great Customer service. I ordered the wrong part through Amazon and called and spoke to a rep and she handled it with ease. No long waits on hold. Very impressed. Will order rack parts from them in the future”

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Posted 3 years ago

“Fantastic assistance from the store in Winnipeg. Answered all of my questions and helped me make the right choice. Rack fits perfectly and is exactly what I wanted.”

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Posted 3 years ago

“Made one call for my Ford raptor and a day later I had a great rack for my truck”

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Posted 3 years ago

“GREAT PRODUCT AND HELPFUL PEOPLE AT THE SAN FRAN STORE,”

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Posted 3 years ago

“Rack Attack always exceeds my expectations. These people are the best with anything rack or box related.”

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Posted 3 years ago

“Thanks Rack Attack!”

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Posted 3 years ago

Hi Bryce, Thank you for your feedback, and I'm sorry to hear about the experience. Your order has been shipped in multiple packages from multiple locations, but they should all be delivered by now. One of my colleagues has reached out to share the details. Please respond back if you are still unable to locate all the items. Best regards, Blaze Rack Attack

Posted 3 years ago

“Got my roof rack and Hullivator. Works perfect and now kayaking with a tall SUV is a breeze! My order was missing my ordered lock set and I am waiting to get them still.”

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Posted 3 years ago

Hi Randy, Thank you for your 4-star review. The replacement locks should have been delivered to you yesterday. I hope you received them. Best, Blaze Rack Attack

Posted 3 years ago

Rack Attack is rated 4.7 based on 5,276 reviews