Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,245 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,245 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 25th September 2026

Robert M

Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

733

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased Thule Crossbars and a Yakima Slim Shady from Rack Attack Atlanta. They installed those items, as well as a Thule Force XT cargo box that I already had. During the initial install they discovered there was no mounting hardware with the Slim Shady, so couldn't install it at that time. They contacted Yakima and rescheduled the install when the parts came in. When the installation was completed the associate suggested I get lock cores for the Slim Shady. I had to point out that those are supposed to come standard, at which point they pulled lock cores from their inventory and installed those before I left. I also had to point out that there were no stakes or guy lines, which are also standard with the Slim Shady. I am still waiting for those. If in fact Yakima actually shipped a Slim Shady with no mounting hardware, lock cores, or guy lines and stakes, then that is on Yakima. However, the fact that I had to make 2 trips, and then point out that components were still missing just added to the frustration. The guys at Rack Attack were very friendly and personable, but they should have been aware of what was missing, especially since all included components are listed on the front cover of the manual. Hopefully I will receive the guy lines and stakes soon.”

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Posted 2 years ago

“Rack Attack has great customer service! I had a problem with the product that I purchased. I contacted them and they took care of it very quickly! Great company!”

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Posted 2 years ago

“Great Customer service. I ordered the wrong part through Amazon and called and spoke to a rep and she handled it with ease. No long waits on hold. Very impressed. Will order rack parts from them in the future”

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Posted 2 years ago

“Fantastic assistance from the store in Winnipeg. Answered all of my questions and helped me make the right choice. Rack fits perfectly and is exactly what I wanted.”

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Posted 2 years ago

“Made one call for my Ford raptor and a day later I had a great rack for my truck”

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Posted 2 years ago

“GREAT PRODUCT AND HELPFUL PEOPLE AT THE SAN FRAN STORE,”

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Posted 2 years ago

“Rack Attack always exceeds my expectations. These people are the best with anything rack or box related.”

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Posted 2 years ago

“Thanks Rack Attack!”

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Posted 2 years ago

Hi Bryce, Thank you for your feedback, and I'm sorry to hear about the experience. Your order has been shipped in multiple packages from multiple locations, but they should all be delivered by now. One of my colleagues has reached out to share the details. Please respond back if you are still unable to locate all the items. Best regards, Blaze Rack Attack

Posted 2 years ago

“Got my roof rack and Hullivator. Works perfect and now kayaking with a tall SUV is a breeze! My order was missing my ordered lock set and I am waiting to get them still.”

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Posted 2 years ago

Hi Randy, Thank you for your 4-star review. The replacement locks should have been delivered to you yesterday. I hope you received them. Best, Blaze Rack Attack

Posted 2 years ago

“I never received an email that product had shipped. Somehow product was shipped without a street included so Canada post couldn’t deliver. I eventually got package by going to post office.”

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Posted 2 years ago

Ingo, thank you for your feedback, and I'm sorry to hear about the delivery issues. Upon checking your address, it does look like we don't have your street information. I'm glad to hear it got delivered regardless. Please let us know if there's anything else we can do for you.

Posted 2 years ago

“Equipment arrived quickly although shipping costs were high.”

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Posted 2 years ago

“Parts were exactly correct, thanks!”

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Posted 2 years ago

“Great company, I've ordered 4 racks from them, and they have always been helpful to ensure that I'm getting the right product for my vehicle. I have also done one return with them (I sold a vehicle right after a purchase), and it was completely seamless. Highly recommended”

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Posted 2 years ago

“Ordering is easy, and shipping is very fast. There was a problem with my order, and the rep on the phone solved it promptly. Added bonus, no maze of buttons to push for service. Highly recommend.”

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Posted 2 years ago

“This rack is top notch and is made with such high quality parts that I could pass it down to my son one day years and years from now. Not that I know whether he would need it or even have his own by then, but this is to illustrate that the rack most certainly will still be around and working well if taken care of. On a shorter note, it is super easy to use, and the box comes with everything you need for two bikes (assuming the hitch is already installed on your vehicle).”

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Posted 2 years ago

“Rack Attack had been my Go To equipment provider since the early days of the pandemic. I have come to rely on them for my trailer, truck bed ladder racks, cross bars, and, recently, fishing rod holders. They have awesome staff to help you. They are dependable and highly qualified to address any of your equipment needs.”