Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,859 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,859 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 30th July 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great place to purchase from! Quick shipping! We received our product very fast!”

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Posted 2 years ago

“Good fast service 👌”

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Posted 2 years ago

“The experience with Rack Attack was fine. The web site worked well and had plenty of detail about the item and the price was very good. The rack is pretty heavy and the shipper did not do their best job with it and the rack ended up dented in a couple of places from being dropped. Fortunately, I was able to remove the dents and everything went together as it was suppose to.”

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Posted 2 years ago

“Don't have any straps yet, after ordering them 2 weeks ago. I complained and another shipment was sent. I just got a UPS notification of delivery by tomorrow. We'll see. I have no complaints about the straps, as I've used them before.”

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Posted 2 years ago

Hi Peter, I apologize that your package was lost in the mail! I will be reaching out shortly with more information. Best, Eric

Posted 2 years ago

“Items arrived fast. Best price on the internet. Very happy. Will shop here again!”

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Posted 2 years ago

“Fast and convenient ordering, and fast shipping.”

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Posted 2 years ago

“Fast shipping and everything I needed to get going with a new roof rack!”

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Posted 2 years ago

“Bought a Hullavator along with the Thule wingbar evo 118 and fit kit for my car. When I put the load bars on my car there was only 2 inches on the front rack for overhang and 2 1/2 on the back. I emailed pictures and also called to confirm that this was the guaranteed perfect fit for the Hullavator. I was assured it was. Twice. So I cut the rubber strips and attached the Hullavator. Thank god I had my windows down or it would have smashed them. I emailed pictures and said that I was pretty sure this was NOT the perfect fit. The reply was that they would forward my concerns to the appropriate department. After 2 weeks of hearing nothing back I ended up going to another store and purchased another set of wingbar evo 135 crossbars that were 6 inches longer so I could go Kayaking. My husband passed away on February 24th 2023. I was heavily relying on this store guidance as I have never had a kayak rack system because my deceased husband just loaded them in his truck. Never heard back from Rack Attack and am now stuck with bars that are useless to me and the rubber has been cut. If your going to purchase crossbars and a Hullavator make sure you order crossbars longer than suggested. 4 inch + of overhang. Save yourself the time, money and frustration.”

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Posted 2 years ago

Hi Wendy, We are sorry to hear about this frustrating situation. I will be reaching out to you to see how we can fix this issue for you. Thanks, Matt Rack Attack

Posted 2 years ago

“excellent rack for 1 or 2 kayaks”

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Posted 2 years ago

“Shipped out quickly after a weekend order.”

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Posted 2 years ago

“I believe that the cross bar box were dropped in shipping as the front of both cross bars have a small dent and scratch. It was relatively easy to install, but could not give a full 5 star rating on the product from the damage that was received in shipping.”

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Posted 2 years ago

“Rack Attack made it easy to order a new rack online. It shipped very quickly and arrived on the date they estimated it would.”

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Posted 2 years ago

“Quick and timely. Website is very helpful to find the right set up for your vehicle.”

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Posted 2 years ago

“Brilliant service and a good price too.”

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Posted 2 years ago

“Order arrived fast and as expected at a great price!”

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Posted 2 years ago

“Quick delivery for a replacement key for our Thule bike rack.”

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Posted 2 years ago

“I recently had a fantastic experience with Rack Attack and I couldn't be happier with their service. One thing that really stood out to me was their YouTube reviews. They have a great collection of detailed and helpful videos that guided me in choosing the right equipment for my truck. It's so convenient to have that additional resource before making a purchase. The staff at Rack Attack was also incredibly helpful. When I visited their store, they were friendly, knowledgeable, and willing to go the extra mile to ensure I found the perfect equipment for my needs. Their expertise made the whole process stress-free and enjoyable. Additionally, I had to make a return since the cross bars I selected were a tad short. The return process at Rack Attack was seamless and hassle-free. Their in-store return policy made it incredibly convenient for me to bring back the item and exchange it for slightly longer cross bars. The staff was accommodating and understanding throughout the entire process. Overall, I highly recommend Rack Attack. Their informative YouTube reviews, helpful staff, and convenient in-store services, including hassle-free returns, make them a standout choice for anyone in need of a reliable rack solution.”

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Posted 2 years ago

“Expert knowledge on Hitch Racks and what best suits my application for bike style and vehicle fitment. Thx Reiley”

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Posted 2 years ago

“I bought the Yakima racks with the Kayak rack and I needed the strips due to the noise it was making without it”

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Posted 2 years ago

“Everything I was hoping for from a reputable retailer.”

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Posted 2 years ago

Rack Attack is rated 4.8 based on 4,859 reviews