Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,941 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,941 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service!”

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Posted 2 years ago

“an overall great experience, dealing with rack attack. Matt from Rack attack was able To answer my questions and provided outstanding customer service. Because of Matt, I will happily deal with this company in the future”

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Posted 2 years ago

Anthony, I am sorry to hear about your experience with Rack Attack. I will look into this and contact you shortly so that we can get this issue resolved. Thanks, Matt Rack Attack

Posted 2 years ago

“Fast free shipping! Item was in stock . Great YouTube tutorial on how to use my bike rack. Great detail in explaining every feature of the rack. Really maybe my buying decision a lot easier. I would highly recommended Rack Attack to anyone who is need of a bike rack!”

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Posted 2 years ago

“So great to buy from them. This is my second roof rack order I've ordered from Rack Attack. Shipping is very fast and comes packaged well. Definitely recommend buying from them. I'll definitely be ordering from Rack Attack again.”

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Posted 2 years ago

“Item received in great condition and shipping was fast”

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Posted 2 years ago

“I ordered a roof rack even though their prices seemed expensive - the parts were shipped from two different parts of the country, arriving days apart. The instructions were weak, so I looked on their site for videos, but instead got a lot of "404"s - Page Not Found. I chatted with suppoert but they weren't vey helpful ("our website is under maintenance"”

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Posted 2 years ago

Hello, We are sorry to hear about your experience. I will be emailing you right away to help get this resolved. Thanks, Matt Rack Attack

Posted 2 years ago

“Excellent selection of top flight bike racks. Helpful staff willing to go the extra mile”

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Posted 2 years ago

“Very helpful and prompt delivery”

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Posted 2 years ago

“Rack Attack is the best. I have looked to Rack Attack whenever needing something updated or anything completely new. They are lightning fast and know their stuff! You will not go wrong doing business with Rack Attack!”

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Posted 2 years ago

“Good day although one set of hooks was not sent right away a quick call and it made it on time for our trip. Took a bit to install that would be attributed to night shift change over. Once I got all the minor details in place all good now”

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Posted 2 years ago

“Quick shipping!”

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Posted 2 years ago

“I was a little concerned with how badly the couriers destroyed the exterior boxes... But once I pulled it out, watched the videos a few times .. it all went together with ease... Love my new set up”

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Posted 2 years ago

“Respectful and knowledgeable sales people. A pleasure to work with.”

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Posted 2 years ago

“Excellent service and advice on telephone and also excellent online delivery of necessary replacement item. Thank you.”

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Posted 2 years ago

“Unbelievable service!”

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Posted 2 years ago

“This is the second time I have used Rack Attack. Great advice. Great customer service. Competitive pricing and easy delivery. I would highly recommend them for all you roof rack needs. They will set you up for your sport and your vehicle.”

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Posted 2 years ago

“I read Rack Attack's reviews while doing my research --and boy, did Rack Attack (Laird/Eglinton) live-up to its 5 Star Reviews! The entire team is terrific ---energetic, patient, knowledgeable and friendly. A shout-out especially to Rack Attack Team member Sam, who today quickly and expertly diagnosed and dealt with a problem I discovered with my new Thule Apex Swing bike rack. Bam! Done! Right there in the hot sun! Thank you very much, Sam! And thank you (Rack Attack Store Manager) Justin Newbold for assembling this outstanding team of technicians.”

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Posted 2 years ago

“Excellent service, easy ordering Arrived in less than 24 hours”

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Posted 2 years ago

“Fast shipping, easy to find accessories. First time ever ordered and will do so again.”

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Posted 2 years ago

“Fast delivery and easy setup”

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Posted 2 years ago

Rack Attack is rated 4.7 based on 4,941 reviews