Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,888 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery. Thanks!”

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Posted 4 years ago

“I'm sorry to put a 2. The person who helped me on the phone was sooooooooo nice so I can't be mad. But I'm pretty frustrated that my bike rack got sent to Toronto instead of Squamish and now I don't know when I will get it. I sold the one I had, thinking that I'd be receiving my new one within days. I ride my mtb everyday so having to put my dirty bike in my VW golf sucks!”

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Posted 4 years ago

Hi Erica Our sincerest apologies for the mix up in shipping, further to our phone call, we'll have another one ready for you on Friday and it will be built up at no extra charge, and we'll take care of getting the one that was shipped out from UPS. I hope this will be a happy end to our mistake. Thanks Mike

Posted 4 years ago

“Excellent communication and fast shipping.”

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Posted 4 years ago

“Easy online shopping experience. Super fast shipping. Overall great!”

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Posted 4 years ago

“A transaction that went well”

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Posted 4 years ago

“Fast and efficient service. Thank you.”

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Posted 4 years ago

“What gives them five stars for me is the customer service. The in store staff were extremely helpful in selecting the parts I needed. Then, after there was an issue with my order, they reached out and helped to address the issue without me having to escalate anything. Great experience!”

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Posted 4 years ago

Daniel, thank you for providing your feedback and I'm sorry to hear about your experience. My colleague Matt has been working with you to remedy the situation. Let me know if there is anything else we can do for you. Blaze, Rack Attack

Posted 4 years ago

“Ordering was easy, delivery was quick, no complaints. All good.”

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Posted 4 years ago

“I've always had great service at Rack Attack. My most recent order, a new roof rack, arrived two days after I placed my order. Impressive. Thanks Rack Attack!”

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Posted 4 years ago

“We are very pleased with our purchase. We ended getting the Yakima medium tailgate pad. Works great! It was a bit of a challenge with the initial install. But once up, it will stay for the season. Great protection for my truck. I am very happy we went this route. Quick delivery!”

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Posted 4 years ago

“Super quick delivery!”

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Posted 4 years ago

“Very pleased with the product availability and quick shipping! Thank you.”

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Posted 4 years ago

“Livraison rapide”

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Posted 4 years ago

“Delivered on time. Nice Roof Rack..”

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Posted 4 years ago

“Very good experience. Easy to navigate site. Shipping was great and timely. Product was as expected and fit veichle perfectly.”

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Posted 4 years ago

“Very good!”

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Posted 4 years ago

“I needed Thule mounting brackets but everyone was out of stock. Called Rack Attack and was told their Portland, Oregon store had one set. I then called the store in Portland and had the young man confirm the item was there, new in the box and the rest was history. Great service, good price with fast shipping. Fantastic job Rack Attack, now I didn't have to wait 4 to 6 weeks of back orders. I'll be a repeat customer from now on. Much appreciated!”

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Posted 4 years ago

“My rack fit perfectly. I wasn't happy with the crossbars I selected and Rack Attack exchanged them. I would highly recommend them as their customer service is great and shipping was fast.”

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Posted 4 years ago

“Great service. Roof rack fits first time. Fast delivery. Competitively priced when comparing same racks at other stores.”

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Posted 4 years ago

“Fair pricing and fast delivery. What more could you want?”

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Posted 4 years ago

Rack Attack is rated 4.8 based on 4,888 reviews