Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,138 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,138 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

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“Product was exactly as described. Packaged well and promptly shipped.”

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Posted 5 years ago

“The woman who took my order was VERY helpful. I could not place the order on line, so she did it for me. They made a key for me from the code number and it was perfect. Fast delivery. I would go to Rack Attack for anything in the future that I might need that they deal with. Thank you!”

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Posted 5 years ago

“Was reluctant as I never heard of rack attack before and knowing how covid affected the market. To find a rack available was almost to good to be true. Rack attack is legit,shipped in two days. What more could you ask for. As for the rack,some assembly is required but very easy. I drive an off-road rig with no sway bars so I get body roll with my truck and I also have off-roaded my truck with my bike in the rack. This rack is solid,especially for the price point. Don’t get caught up in the Thule name (or other yuppie brand names) save some money,buy rockymounts,ride your bike,drink beer and have fun!!”

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Posted 5 years ago

“Had the needed bike-hitch rack when everyone else was sold out and it was on my doorstep 2 days later!”

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Posted 5 years ago

“Great service!”

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Posted 5 years ago

“Excellent customer service for answering questions about what Thule rack system I should purchase. Competitive pricing and free delivery. Makes it easy!! Everything arrived as scheduled and it assembled easily with the assistance of their on line video instructions.”

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Posted 5 years ago

“Great Customer service about my questions before my purchase. Bought the Backstage Swing arm and works well.”

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Posted 5 years ago

“Very easy to put together with instructions provided. Very pleasant and professional to speak with and easy to get a hold of! Would def recommend RackAttack and look forward to doing business with them in the near future!”

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Posted 5 years ago

“Very good, fast delivery”

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Posted 5 years ago

“Haven't gotten to open the box yet.”

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Posted 5 years ago

“All good, but I wish I was made aware of the pick up style bike rack from Rocky Mount.”

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Posted 5 years ago

“Came super quick. Thanks!”

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Posted 5 years ago

“Rack Attack has some of the best customer service I’ve experienced.”

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Posted 5 years ago

“great customer service”

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Posted 5 years ago

“The staff at Rack Attack provided outstanding customer service. There was a mix up with my online order and I got multiple responses via email and phone within a couple of hours of contacting them. The problem was solved without any hassle and they followed up to make sure it all worked out. Upon receiving my order I asked to exchange the cross bars for a different model and they immediately helped me at their Ottawa location again without any problems. Can't stress enough how courteous and helpful the staff were at getting me set up. Would highly recommend this company.”

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Posted 5 years ago

“Arrived quickly and in good shape.”

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Posted 5 years ago

“Great service, quick delivery (2 days!)”

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Posted 5 years ago

“Worked with Matt today on part of an order I created with Rack Attack. After opening one of the packages, found the hardware to assemble the kit was missing. I gave the company a call this morning and worked with Matt who worked with his local rep to get the hardware located and overnighted to me for our upcoming camping trip. Highly appreciated the expedience and communication coming to a successful resolution for my issue. I'm definitely going to order with RackAttack in the future! Thank you!”

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Posted 5 years ago

“I’ve purchased a few full rack systems in recent years from Rack Attack, and from an inventory and speed of shipping perspective they are excellent. Also considering that new rack systems are pretty expensive and therefore meet the threshold for free shipping which is nice as well. Again the speed of shipping is much appreciated vs. the large online retailers.”

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Posted 5 years ago

“I got a rack at Rack Attack that I couldn't find anywhere else. It came in just 2 days!!!!!!”

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Posted 5 years ago

Rack Attack is rated 4.7 based on 5,138 reviews