Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,888 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service when I ordered the wrong package. Thank you!”

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Posted 4 years ago

“Fast shipping, great product, right price. Recommended.”

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Posted 4 years ago

“Very good and sturdy and are easy to assemble, and has lots of accessories that can be added. Rack Attach was good to deal with and had quick shipping. Pleased with my purchase and would recommend them.”

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Posted 4 years ago

“Impressively fast shipping -- Although choices for racks are very limited but I understand this could be due to COVID shortages etc. Fortunately, the rack that we were looking at was in stock.”

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Posted 4 years ago

“This was shown to be coming via ups. I was not asked for the street address so you arbitrarily sent it by Canada Post, on April 24. According to tracking information, it still has not left wherever it’s coming from. You also charged me $20.00 for the privilege of not knowing where my pack is, or when I should expect it. Since this review, customer service “made everything better”, and sent out, via UPS, another set of locks, AND refunded the shipping. Wow. That’s service.”

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Posted 4 years ago

“No problems”

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Posted 4 years ago

“Great advice and service.”

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Posted 4 years ago

“perfect tks”

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Posted 4 years ago

“The shipping was fast and products look solid. Customer Service when I called was pretty good, but could be improved.”

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Posted 4 years ago

“Great rack”

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Posted 4 years ago

“You lost a star because you only sent me 1 lock set, when I had purchased 2.... so I had to drive to the shop to get the second one. (the person at the shop was super helpful and very nice... and had a great head of hair!)”

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Posted 4 years ago

“The straps arrived promptly and appear to be of good quality.”

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Posted 4 years ago

“Rack Attack staff were friendly and provided excellent service helping me get the right roof rack. I highly recommend Rack Attack.”

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Posted 4 years ago

“Excellent store to buy kayak racks from. Called them and ordered from them. Very helpful staff.”

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Posted 4 years ago

“i payed for overnight shipping on a friday...item shipped way late on monday, and then ups delayed shipping, it didnt arrive until wednesday morning....”

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Posted 4 years ago

Karl, thank you for bringing this to our attention. My colleague Matt has been working with you to remedy the situation. Please let us know if there is anything else we can do and accept my apologies for the inconvenience. Blaze, Rack Attack

Posted 4 years ago

“Prompt shipping, great service. Purchased the podium kit for my Thule racks..pretty straight forward.”

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Posted 4 years ago

“Everything arrived just in time so I could pick up my kayak a week after the parts were ordered.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Great online service! Great product and ridiculously fast shipping! Super pleased and will be a return customer. Thanks again.”

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Posted 4 years ago

“Excellent customer service! 1-day shipping to Maine, and a highly quality product, many thanks : )”

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Posted 4 years ago

Rack Attack is rated 4.8 based on 4,888 reviews