Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,864 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 7th August 2025

Saul C

Rack Attack 5 star review on 24th July 2025

Anonymous

Rack Attack 5 star review on 12th June 2025

Jerry M

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hasn't arrived so unable to determine good, bad, or otherwise. All I can say is shipping is terrible.”

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Posted 2 years ago

Hi Patrick, I was looking into your order and it looks like it was delivered yesterday. I will be reaching out shortly for more information. Best, Eric

Posted 2 years ago

“Excellent customer service, knowledgeable and courteous. Keep up the great work, please.”

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Posted 2 years ago

“I have purchased 2 bike racks now from Rack Attack. One for my car and one for my truck. I love that Rack Attack price matches with out any effort on the customers part. I also love that they ask for your vehicle info to make sure the rack you selected is compatible with your vehicle. Fast shipping too! Would definitely recommend!”

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Posted 2 years ago

“Rack Attack had the parts I required and they were very quick with shipping. The Thule rack is now installed and I’m pleased with the result.”

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Posted 2 years ago

“Prompt and fast dhipping. Thank you.”

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Posted 2 years ago

“Excellent love it!!!”

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Posted 2 years ago

“Excellent service with help all along the way. Fast shipping. What more could I ask for.”

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Posted 2 years ago

“Great service. Answered my questions and had my rack shipped promptly. Had to return one item that I didn’t require due to no fault of theirs and that was extremely easy to do.”

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Posted 2 years ago

“The purchase using the Rack Attack site was simple to use.”

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Posted 2 years ago

“The part I was told to order didn’t fit in any way.”

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Posted 2 years ago

“Missing parts and customer service keeps sending me in circles”

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Posted 2 years ago

Hi Matthew, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I will be reaching out shortly to find out what parts you need. Best, Eric

Posted 2 years ago

“The product I order came in a timely manner and serves me just as advertised. Very happy with the product but more than anything I appreciated the patience shown by the tech rep rep, at Rack Attack, with whom I spoke. I was so happy with my Rack Attack experience, that I just placed a follow up order, buying a Kuat Swing Away, and once again, the tech/sales rep was superb in providing help.”

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Posted 2 years ago

“Ordered rack online and received it in good condition. I will use Rack Attack again.”

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Posted 2 years ago

“The roof rack clips I purchased for the Yakima car rack worked fine however, the Yakima rack system did not and I had to return it. So now I need to return the clips I purchased from you. Please inform me how to do this and where to send them to. Thank you.”

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Posted 2 years ago

“Easy ordering process and very quick delivery.”

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Posted 2 years ago

“Great service and friendly staff”

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Posted 2 years ago

“Accurate product description and prompt delivery.”

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Posted 2 years ago

“Rack Attack was actually incredible. I lost my Thule cargo box key & was leaving in 2 days. I spoke to customer service & the Associate made sure he had inventory in stock, then watched for my order & made certain it was prioritized for delivery. I got it next day. I would highly recommend Rack Attack & will use them for all my rack needs!”

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Posted 2 years ago

“Rack Attack was great to deal with. They pointed out I was missing a key component in my order, which saved me a lot of hassle. They also did their best to price match. Fast shipping too. No reason to buy from Amazon when these guys give such better service for the same price.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

Rack Attack is rated 4.8 based on 4,864 reviews