Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,124 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,124 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 27th June 2026

735

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missing a part so I can’t install yet, staff is helpful but fix is taking way too long.”

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Posted 3 years ago

Hi Ed, I apologize there were some parts missing from your Thule Fit Kit! We have reached out to Thule and will be in contact as soon we have more information on getting you the missing parts! We also apologize for the delay the holiday has caused in this process. Best, Eric

Posted 3 years ago

“Accurate description. Fast shipping. Great pricing. Perfect”

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Posted 3 years ago

“Matériel fait parfaitement: excellente qualité, simple, sans tracas et livraison rapide”

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Posted 3 years ago

“My dad was very pleased with his Christmas gift and loves Rack Attack products!”

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Posted 3 years ago

“Very helpful and responsive customer service and quick delivery. Thanks!”

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Posted 3 years ago

“Spoke with Rack Attach Vancouver staff and they're friendly & efficient but the Canada Post free shipping is a joke cause I got the tracking # on 19th Dec, 2022 but till today 29th Dec, 2022 in the Canada Post site it only said item delay stay tuned for update. If I know that's the kind of delivery level I will just go down to Rack Attack Vancouver store to pickup it up myself.”

Helpful Report

Posted 3 years ago

Hi Edwin, Thank you for your feedback and sorry to hear about the delivery issues. We occasionally see delays with Canada Post during the holidays, but we will look into this and respond to your email with further updates. If the package was lost, we'll either organize a reshipment or a pick up for you. Stay tuned! Best, Blaze Rack Attack

Posted 3 years ago

“Called the local shop and they guided me to the right cracks as there were none available for my 2023 forester on the site. Ordered online and they were here within a few days”

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Posted 3 years ago

“Easy to order and I received quick shipping. Loved the service”

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Posted 3 years ago

“Great service and fast deliver. I would order from them again.”

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Posted 3 years ago

“Quick shipping, excellent customer service, all in a great experience!”

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Posted 3 years ago

“Ordered a ski rack expecting it to not ship till after the holiday, however, it came before Christmas which was perfect timing and I was able to give as a gift.”

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Posted 3 years ago

“Absolutely incredible customer service. Response times are within a few hours of questions. Helped me worked through a product defect that was no fault of theirs by working with the manufacturer directly.”

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Posted 3 years ago

“Super easy installation”

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Posted 3 years ago

“Great experience”

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Posted 3 years ago

“Awesome service, easy exchanges and they were very helpful finding the correct items for my vehicle.”

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Posted 3 years ago

“The service is outstanding and should get 6 stars. I had a couple of questions and a short time limit to get the product. The people from Rack Attack helped me immediately, super fast response and were super friendly.”

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Posted 3 years ago

“Above and beyond! My sister lives in Boise and I am in Tucson , I called Rack Attack and ordered a Curt ball mount and a ball that was sold separately for a Christmas gift. Rack Attack in Boise attached the two components and torqued them to the correct specs + installed it on my sisters truck when she arrived at the store for her surprise gift. Thanks guys, Great job!”

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Posted 3 years ago

“Was delivered timely. And perfect fit for my 2008 subaru sti”

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Posted 3 years ago

“Helpful and quick delivery. Haven't attached it yet, it's a Christmas present.”

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Posted 3 years ago

“Just finished assembling! Excited I was able to get the right rack for my car and awesome shipping and service through the holidays!”

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Posted 3 years ago

Rack Attack is rated 4.7 based on 5,124 reviews