Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,992 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,992 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 12th February 2026

Anonymous

Rack Attack 5 star review on 28th December 2025

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722

Anonymous

Anonymous // 01/01/2019

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“Watched Rack Attack youtube video on how to mount a female bike to Thule bike rack. Realized I needed the adaptor which I purchased from Rack Attack. Very easy and order came in quickly and worked perfectly.”

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Posted 3 years ago

“Fast delivery, good product and helpful advice”

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Posted 3 years ago

“GREAT Service! very professional crew.”

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Posted 3 years ago

“Fast delivery excellent service and support recommend highly”

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Posted 3 years ago

Keven, We are very sorry to hear about this mix-up, but we are glad to make it right! I will personally be reaching out to you via email to get this straightened out for you! Thanks, Matt Rack Attack

Posted 3 years ago

“Thanks for the rush overnight delivery of a lost bike rack trailer hitch key You saved the day Rack Attack”

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Posted 3 years ago

“Deliver in 1 day à product back order A1”

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Posted 3 years ago

“Enjoyed the product videos and impressed with the price matching. Ordering was easy and shipped out the same day. Thank you very much. Will use rack attack again!”

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Posted 3 years ago

“Ordered opened box Ski/Snowboard rack from Rack attack. It was delivered very quickly and and in perfect condition! Fits my roof racks perfectly, love that they review your car/racks specs prior to shipping to ensure what you order fits properly. I definitely will order from them again in the future.”

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Posted 3 years ago

“This is the place to buy bike racks. They have all of them and detailed information that is easy to navigate on there website. Did you know the Kuat Piston is 75 lbs? That and more is on the website. There are some very knowledgeable people to talk to at the store before and after you buy.”

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Posted 3 years ago

“Ordered 2 replacement keys for lost Thule rack. Online purchase says that they would call me when ready for pickup. After 3 weeks, I began enquiring weekly. I was first told that none of the stores had my key# and they were on order from Thule. Nothing for 2 weeks. I contacted Thule Canada and they had my keys available to ship immediately. I thought I would be getting them soon by RA. The next week I enquired again. Somehow, they had keys in a close store and they were being sent. A week later, they had keys at a different farther store and would send them. After 9 weeks of my order, I was finally called. Upon pickup, I mentioned the unsatisfactory delay to the store rep and he told me that it was normal to wait that long. Many have waited longer... Really? The keys worked on my rack. Poor communication and excuses. I would likely be still waiting if I didn't keep sending them messages for updates. I should have ordered these directly from Thule Canada.”

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Posted 3 years ago

We appreciate your candid review, and I'm sorry to hear you had such a negative experience. I've passed on your feedback to our store manager, and they will do whatever it takes to address this and make it at least slightly better. Thanks again for sharing - it helps us do better! Blaze

Posted 3 years ago

“It’s an execellent ski rack”

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Posted 3 years ago

“received the key quickly and it worked out just fine Thanks”

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Posted 3 years ago

“Excellent Everything !!”

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Posted 3 years ago

“Fast shipping and great prices!”

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Posted 3 years ago

“I have a split year VW ‘05/‘06 trim change. Was a bit of a go at the start but Rack Attack people went above and beyond to sort it out. No problem with pictures and RA was on top of it. Great staff, everyone was great. I’m a very happy Rack Attack customer.”

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Posted 3 years ago

“Rack got shipped in two different parcels on two different days but eveything was there and fit my Altima perfectly, would definitely recommend.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Great service!”

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Posted 3 years ago

“Excellent service and knowledgeable staff”

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Posted 3 years ago

“Awesome service. Fast delivery. Great products.”

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Posted 3 years ago

Rack Attack is rated 4.7 based on 4,992 reviews