Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,992 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,992 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 12th February 2026

Anonymous

Rack Attack 5 star review on 28th December 2025

Anonymous

722

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had some roof Yakima track and racks installed on my Snugtop truck shell today. From the moment I called to get pricing and special order my parts these guys were extremely helpful and very knowledgeable about what would work on my truck and fit my needs. The showroom and workshop in the back were nice and clean, exactly what I wanted to see from someone working on my truck. Paul did an amazing installation and my truck was clean when he finished. They explained how to remove and reinstall my racks and answered all my questions. I will definitely go back to these guys for anything I need and highly recommend you use Rack Attack, Tustin Ca.”

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Posted 3 years ago

“Been a customer since back in the 90’s, always in store purchases. This is my first on/line order since the rack was not available locally. Delivery was next day … fantastic!”

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Posted 3 years ago

“Super helpful staff , and the order got delivered very promptly.”

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Posted 3 years ago

“The product works as described. Quick shipping as well.”

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Posted 3 years ago

“This store is awesome! Morgan and Kim helped me so much, and even personally installed my roof rack locks. They have alot of product actually in stock, so there is no waiting. The store is beautifully remodeled.”

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Posted 3 years ago

“Good company! Fast response! I would recommend them.”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“The rack is great.easy to install.Very easy to use. I would recommend it to others. Very good product. Great service and staff at rack attack.”

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Posted 3 years ago

“9 days still dont have the stupid thing”

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Posted 3 years ago

Hi David, I apologize that you did not have a good with your mail order, that's not what we want for our customers! I will be contacting you shortly for more information. Best, Eric

Posted 3 years ago

“Perfect!! Best ski rack owned.”

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Posted 3 years ago

“Parts that I needed arrived quickly and went together super easy.”

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Posted 3 years ago

“Haven't received it yet. It's been delayed twice now.”

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Posted 3 years ago

Hi Peter, I apologize that you did not have a good experience with your mail order, that's not what we want for our customers! I will be reaching out shortly for more information. Best, Eric

Posted 3 years ago

“The items that I ordered have not been shipped yet, still waiting.”

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Posted 3 years ago

Hi Mark, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I am checking on your mail order and will be in contact with more information shortly! Best, Eric

Posted 3 years ago

“Good quality I love yakima overhaul hd”

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Posted 3 years ago

“Great service and fast delivery once rack was available. Very impressed, thank you.”

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Posted 3 years ago

“Received exact item ordered promptly”

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Posted 3 years ago

“Service was great. Received rack in timely manor. Rack was very easy to install. Once I found were to put the arms there work perfect. Used it this morning. Had a little problem installing ramp. St first it did not go all the way. After a while just pick bike up on to ramp. After I finished my ride tried again with ramp. This time got the ramp installed. Maybe when it gets used more it will get easier. Phi hunt”

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Posted 3 years ago

“Unfortunately, the Carbo Box was damaged during drop shipment from Thule and so shipment was not accepted. Currently the order is in limbo because the 3rd party shipper Pilot Freight services needs to get a return authorization from another third party instead of being able to get one from the original purchasing party Rack Attack. It would be better for the customer if any damage shipment issues could be resolved by the selling party instead of the shipping services. It would make customers happier if replacements can be sent out before the damaged goods arrive back at the original destination”

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Posted 3 years ago

Hi Nicholas, Thanks for taking the time to explain your experience, we value customer feedback like this. I will be contacting you shortly with more information. Best, Eric

Posted 3 years ago

“I love Rack Attack. They constantly have products in stock and deliver them to me quickly. I already have the Yakima HD bar 60, but need 68s, so ordered them, which was delivered the next day! I messed up on the credit card but got an email, saying that, and they are not canceling the order, but I need to call. I quickly called them, they fixed the problem, and the product was still delivered the next day. That was awesome and ease.”

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Posted 3 years ago

“I was really happy with service from Rack Attack initially, they were responsive to my specific questions and let me know which rack would fit my vehicle. I am really disappointed with this rack though. My vehicle meets the requirements stated in the specs, but it bangs against the road when we put 4 bikes on it (2 of them are for children under 7 and it still sways downwards way too far). Its not driveable in the 4-rack configuration, so we are only able to use it for 2 bikes (not very helpful for our family of 4). I tried to reach out to discuss possible exchange with Rack Attack but didn't get a response.”

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Posted 3 years ago

Rack Attack is rated 4.7 based on 4,992 reviews