Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,864 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 7th August 2025

Saul C

Rack Attack 5 star review on 24th July 2025

Anonymous

Rack Attack 5 star review on 12th June 2025

Jerry M

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed a hitch pin for a Swagman bike rack that Rack Attack and most everybody is no longer carrying but they worked hard to find one from existing inventory from one of their other stores in Ontario, They arranged to have it shipped directly to my house and it arrived quickly. I was very thankful for their help as I had a perfectly decent bike rack but dudes had sawed off the hitch pin. It's all I needed. Happy to have it back in action.”

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Posted 2 years ago

“Called t verify the accuracy of my online order ant had it 2 days later. Great service.”

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Posted 2 years ago

“Delivery was well communicated and fast, which is rare these days! I will order future needs from them.”

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Posted 2 years ago

“Quick shipping & delivered as advertised...”

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Posted 2 years ago

“I wasn't sure if the rack I wanted would fit my bikes. I submitted my question online and received a quick reply. I then ordered the rack and I couldn't be happier with it. Fast and personal service - terrific!”

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Posted 2 years ago

“User friendly website - quick service - just wish i had known that there was a store near me as the shipping and handling to buy a key was a gouge in my opinion.”

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Posted 2 years ago

“Knowledgeable and helpful. I bought a new vehicle and needed a new foot pack for my Thule kayak roof rack and hitch extender for my Thule bike rack. Reiley was great, answered a bunch of questions and helped with a missing pin for the bike rack which is a few years old. I bought the original kayak rack 3 years ago from Rack Attack. Pleased with the quality and functionality of the equipment and straight forward installation. Highly recommend.”

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Posted 2 years ago

“my only issue is my rv door will not swing open over the collapsed rack profile... it hits the high end of the "shoes"”

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Posted 2 years ago

“Good customer service and ordering process. Timely delivery.”

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Posted 2 years ago

“Efficient and assisted when there was a connectivity issue”

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Posted 2 years ago

“Arrived as promised”

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Posted 2 years ago

“I can’t believe how you overcharge to mail 1 key, seriously.”

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Posted 2 years ago

Hi Richard, Thanks for taking the time to explain your experience, we value customer feedback like this. I will be reaching out shortly with more information. Best, Eric

Posted 2 years ago

“Very good, the delivery was extremely fast. I strong recomad have business with Rack Attack”

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Posted 2 years ago

“Online stock estimate was inaccurate, so I had to get the item shipped to me instead of picking it up locally. However, customer support was to notch through the entire process.”

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Posted 2 years ago

“I recently purchased a used car with a Thule rack on it and there was no key. I contacted Thule directly but they were out of the key I needed that is how I discovered Rack Attack.So grateful that they had one in stock. I was able to remove the rack easily. Thank you.”

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Posted 2 years ago

“quick delivery; great price; free shipping”

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Posted 2 years ago

“Good price, quick processing and shipping. Helpful videos for product info and install. Will absolutely use Rack Attack again!”

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Posted 2 years ago

“Product came quickly and worked perfectly”

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Posted 2 years ago

“All around stellar service!”

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Posted 2 years ago

“Quick delivery from Canada. Good price. The box of my bike rack had clearly been previously opened and repacked which perhaps should have been mentioned but the product inside was perfect so I can't complain.”

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Posted 2 years ago

Rack Attack is rated 4.8 based on 4,864 reviews