Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,943 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,943 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 8th November 2025

712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and knowledgeable staff.”

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Posted 3 years ago

“At first I talked to a sale-man in Vancouver who was suppose to check the availability and call me back - he never did call back. I called many time and ended up being at the main office so they were transferring me in Vancouver... I got the rack - I need to try it on now but it was a long process and a lot of phone call...”

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Posted 3 years ago

Hi Karine, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I will be reaching out shortly for more information. Best, Eric

Posted 3 years ago

“ordered it, got it quick”

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Posted 3 years ago

“I love my anti theft hitch lock.”

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Posted 3 years ago

“Rack Attack made it airtight that I was ordering a correct pairing between my CR-V and the type Thule rack I'd bout at a separate place. I was glad they helped avert serious buyers' remorse by leaving zero guesswork I had the right kit”

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Posted 3 years ago

“Rack Attack has been GREAT to work with- they were helpful with my order and even answered special equipment questions. They kept me up to date and were prompt!”

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Posted 3 years ago

“No problems with equipment. Got a great deal. Had kayak rack installed at REI. They got it on with no problems in 45 mins.”

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Posted 3 years ago

“Great website, fast shipping!”

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Posted 3 years ago

“They made it very easy to figure out which product was right for my bare-roof car. Shipment arrived promptly and well packaged. Installation took some time but was totally straight-forward. Highly recommend.”

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Posted 3 years ago

“Great transaction. Delivered our bike rack quickly.”

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Posted 3 years ago

“They had the product I wanted at their warehouse but not in the store. The rep was super helpful and picked it up for me. Prices are competitive and the service was awesome. I will definitely be back and have already recommended Rack Attack to friends. You guys do good work!!!”

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Posted 3 years ago

“Very prompt service at store. Great how to videos”

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Posted 3 years ago

“website was easy to use. Delivery was amazing, much faster than I had come to expect in this era of Covid delays”

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Posted 3 years ago

“Great to deal with a company that offers such good service and quality products.”

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Posted 3 years ago

“Ordering online with Rack Attack went smoothly and product got here on time.”

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Posted 3 years ago

“I came to rack attack after purchasing a roof rack from thule that was not the correct part for my car. The Thule website was very difficult to use and inaccurate in the product recommendations for my Jeep GC. Instead of dealing with thule.com and their Customer service, rackattack had a very easy website to find and order exactly what I needed. I went ahead and ordered a kayak cart from rack attack as well.”

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Posted 3 years ago

“Excellent service ,went with their recommended rack for my Jeep Grand Cherokee. Fast delivery too. .”

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Posted 3 years ago

“Very prompt delivery. Online chat assistance was a big help and ensured that everything I needed was in stock.”

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Posted 3 years ago

“Quick delivery, great customer service and product was exactly as advertised”

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Posted 3 years ago

“They've been great to work in general, but I have to give a special, deeply felt thank you to Greg at the St. Louis Park/Minneapolis location who helped fixed a botched bike rack install. Both my husband and I got Covid and our son was having to drive himself and all his gear from Saint Paul to Seattle for his freshman year of college, so none of us were firing on all cylinders. Somehow we messed up installing the bike rack in a fairly epic way. Greg fixed our mistake and installed the bike rack and saved the day. We're so very grateful!”

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Posted 3 years ago

Rack Attack is rated 4.7 based on 4,943 reviews