Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,867 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,867 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 7th August 2025

Saul C

Rack Attack 5 star review on 24th July 2025

Anonymous

Rack Attack 5 star review on 12th June 2025

Jerry M

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome service, quick response to my inquiries and all the shipment have arrived quickly at my house minus the ones I just ordered. I received orders faster than expected and they have reached out with questions when I order different components for different cars because they wanted me to have a successful installation.”

Helpful Report

Posted 2 years ago

“I’m am very happy with the prompt, professional service at Rack Attack Vaughan. I called on a Monday morning to make an appointment to have a Thule rack and Compass system installed. I got an appointment for the same day. They were on time and the work was completed within an hour. I have made several trips with two kayaks on the racks and am thrilled with the product and the installation! I would highly recommend Rack Attack in Vaughan!”

Helpful Report

Posted 2 years ago

“Great shopping experience”

Helpful Report

Posted 2 years ago

“A question-- I have an older Kuat 2-bike rack that has sustained some arm damage. Is there a way for me to order some spare parts. Regards, Jay Hagenbuch”

Helpful Report

Posted 2 years ago

John, You are able to order spare parts directly through the manufacturer, Kuat in this case. They can be reached via phone to order parts, @ 877-822-5828. Thanks and have a great day! Matt Rack Attack

Posted 2 years ago

“Key's fit perfectly!”

Helpful Report

Posted 2 years ago

“Wow you guys were quick and efficient with the process and delivery of our order. And you know, "if you're gonna be one thing you should be efficient". When we originally placed the order our PayPal account had a hiccup with the zip code. A sales representative called within a couple of hours and got it worked out AND was able to save us a few bucks on shipping. She was personable and easy to deal with making the experience positive. We were so pleased with the degree of customer service that we ordered an iKamper Sjycamp Mini and will be having it installed at our closest Rack Attack (Atlanta, GA). You guys earned our business.”

Helpful Report

Posted 2 years ago

“The videos really helped me decide. I love that it instantly price matches Amazon—so I was happy to give you my business. Shipped fast—excellent all around”

Helpful Report

Posted 2 years ago

“Item arrived quickly ad described item no problems”

Helpful Report

Posted 2 years ago

“Bien reçu dans les délais”

Helpful Report

Posted 2 years ago

“Great response, so glad to find a gear partner!”

Helpful Report

Posted 2 years ago

“Awesome to deal with and issues dealt with immediately. Quality product backed by an amazing team.”

Helpful Report

Posted 2 years ago

“Such an easy way to get a roof rack for your car, shipping was also so fast came in exactly a week. Had video on youtube too on how to install my roof rack which made it so easy! Definitely recommend the guys over at rack attack!”

Helpful Report

Posted 2 years ago

“Piece purchased was correct but I was not informed by Thule that I need another tower piece for $270. This is cost prohibitive for me this year. Disappointed”

Helpful Report

Posted 2 years ago

Hi Timothy, I will be reaching out shortly for more information and to help you with your vehicle fit! Best, Eric

Posted 2 years ago

“Very quick delivery and amazing product!! Easy to assemble with video”

Helpful Report

Posted 2 years ago

“Rack is great. And they are terrific when you call with any questions”

Helpful Report

Posted 2 years ago

“Easy to deal with and timely arrival of product.”

Helpful Report

Posted 2 years ago

“The buying experience was great with the people at Overland Expo West. Had to wait a little bit for the product because of supply chain issues but eventually got it.”

Helpful Report

Posted 2 years ago

Hi Matthew, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 2 years ago

“This wasn't at all a difficult Bike Rack to assemble.”

Helpful Report

Posted 2 years ago

“Super fast delivery!”

Helpful Report

Posted 2 years ago

“Great service experience from pre-sale, the buying experience, and follow up for tech support.”

Helpful Report

Posted 2 years ago

Rack Attack is rated 4.8 based on 4,867 reviews