Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,992 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,992 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 12th February 2026

Anonymous

Rack Attack 5 star review on 28th December 2025

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722

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Anonymous // 01/01/2019

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“Very prompt service at store. Great how to videos”

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Posted 3 years ago

“website was easy to use. Delivery was amazing, much faster than I had come to expect in this era of Covid delays”

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Posted 3 years ago

“Great to deal with a company that offers such good service and quality products.”

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Posted 3 years ago

“Ordering online with Rack Attack went smoothly and product got here on time.”

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Posted 3 years ago

“I came to rack attack after purchasing a roof rack from thule that was not the correct part for my car. The Thule website was very difficult to use and inaccurate in the product recommendations for my Jeep GC. Instead of dealing with thule.com and their Customer service, rackattack had a very easy website to find and order exactly what I needed. I went ahead and ordered a kayak cart from rack attack as well.”

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Posted 3 years ago

“Excellent service ,went with their recommended rack for my Jeep Grand Cherokee. Fast delivery too. .”

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Posted 3 years ago

“Very prompt delivery. Online chat assistance was a big help and ensured that everything I needed was in stock.”

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Posted 3 years ago

“Quick delivery, great customer service and product was exactly as advertised”

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Posted 3 years ago

“They've been great to work in general, but I have to give a special, deeply felt thank you to Greg at the St. Louis Park/Minneapolis location who helped fixed a botched bike rack install. Both my husband and I got Covid and our son was having to drive himself and all his gear from Saint Paul to Seattle for his freshman year of college, so none of us were firing on all cylinders. Somehow we messed up installing the bike rack in a fairly epic way. Greg fixed our mistake and installed the bike rack and saved the day. We're so very grateful!”

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Posted 3 years ago

“Very helpful and friendly over the phone in helping me find the best roof rack for my needs. Website is a breeze to use. Roof rack shipped very quickly. Lowest price around. Would definitely recommend these guys.”

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Posted 3 years ago

“Easy to use website and fast delivery”

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Posted 3 years ago

“Super easy to find the right parts on your site, fast shipping, great communication about where the parts would ship from and when the packages would arrive.”

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Posted 3 years ago

“Fast shipping, well packaged”

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Posted 3 years ago

“They know racks, they ship fast and the customer service is great”

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Posted 3 years ago

“Helpful service, as always (this is my 6th purchase). However, I have to rate 4 out of 5 because my rack arrived missing some bolts that are supposed to take another 5 weeks to arrive ... so I'm going to have to go out and shell out another $20+ to buy them myself.”

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Posted 3 years ago

“Product was received quickly after ordering and appears to be high quality material.”

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Posted 3 years ago

“Great and speedy service”

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Posted 3 years ago

“The parts that I purchased worked and I am happy to report that a new Thule Car Roof Rack was not necessary.”

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Posted 3 years ago

“The item was initially missing parts, I was stressed b/c going on a road trip soon. RA customer service was awesome and corrected the error immediately.”

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Posted 3 years ago

Hi Ian, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 3 years ago

“Quick delivery and top shape goods.”

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Posted 3 years ago

Rack Attack is rated 4.7 based on 4,992 reviews