Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,992 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,992 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 12th February 2026

Anonymous

Rack Attack 5 star review on 28th December 2025

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722

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered quickly, best price”

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Posted 3 years ago

“Awesome service, quick shipping! Definitely Will buy from again.”

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Posted 3 years ago

“Fitment guide easy to use, rack worked perfectly and delivered as promised”

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Posted 3 years ago

“Excellent! I found that a search for a roof rack to fit your budget and specific vehicle model could be so overwhelming. Rack attack made it easy to purchase a kit to meet my needs. I would recommend!”

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Posted 3 years ago

“Expeditious!”

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Posted 3 years ago

“Very refreshing to have pro-active customer service! Orderd online and received a call from RackAttack about 30 minutes later informing me that there might be some issues with the options that were displayed and I had selected for our vehicle. They replaced with correct items at no additional cost! Very helpful. Received the order 3 days later via UPS and everything fit perfectly! Impressed with this company as it was our first time ordering.”

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Posted 3 years ago

“good info on the site, delivery as promised, no complaints”

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Posted 3 years ago

“The Thule Round trip was out of stock at most retailers. Really appreciated Rack Attack keeping me in the loop with the back order and the delivery was prompt.”

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Posted 3 years ago

“Rack Attack was pretty awesome. The Rack I got had a tricky assembly and in fact where they tell you to slide on the caps on the ends you actually need to hammer them on and I ended up with a slight crack.”

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Posted 3 years ago

“Best price and shipped crazy fast!”

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Posted 3 years ago

“RackAttack was helpful to my questioning. They price match so one cannot better price anywhere! Shipping was fast.”

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Posted 3 years ago

“Excellent service to suggestions to alter my request for something that works great. Their people know their products and are not stuck with sticking to a particular brand name.”

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Posted 3 years ago

“Worked out nice for my 2023 Subaru Impreza. Looks really nice. Only issue is one of the tumblers to the Yakima lock would not engage and lock properly but was quickly resolved by rack attack associates and sent out to me.”

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Posted 3 years ago

“Great service and fast delivery👌👌”

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Posted 3 years ago

“Customer service was very responsive and helped me quickly find a suitable substitute for an item that was out of stock!”

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Posted 3 years ago

“Awesome customer service!”

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Posted 3 years ago

“Great service!”

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Posted 3 years ago

“Went to secure the largest Thule roof box I could get with 24" clearance to garage door. Was told only option was the Alpine model. Returned to the store 4 days later too get the bag set and was told they were too large for our new roof box. During our discussion I find that a larger less expensive roof box would have fit in the 24" clearance ( plus accommodate the bags) and that no, they don't take returns or exchanges on a 4 days old purchases. Frustrating experience. GOING TO REI FROM NOW OWN.”

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Posted 3 years ago

Hi John, I apologize that you did not have a good experience in the store, that's not what we want for our customers! I will be in touch shortly with more information. Best, Eric

Posted 3 years ago

“Went into a store that had stock online. And the guy looked for a minute than came out and said he couldn't find it.... Had to order online and pay shipping....”

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Posted 3 years ago

Hi Joseph, I am really sorry that this happened to you. I can see that there was only 1 in stock in that particular store so it looks like the stock count was out. I have gone ahead and issued a refund for the shipping cost for this order. Thank you for giving us the opportunity to make this better. Thanks, Nick @ RackAttack

Posted 3 years ago

“I ordered a hitch for my subaru at the Rack Attack in Fort Collins and at no point was I told when ordering it, that it would be non returnable!!! When I first tried to return it I was given the run around and told by Chris to bring it in later for the manager to decide on the matter. Mind you I had to have help everytime I brought in or took out this large boxed hitch. I then got a phone call that they could install it for a reduced price or if I still wanted to return it they could discuss that with me (I've saved that voice message) When I brought it back the second time to return it is when I was finally told that it was not refundable! I wish I had gotten a receipt, but since they had all my info in their computer i thought it would be like returns at REI, honest and not a big deal. I never get receipts from them, as it saves paper. I will never use this store again!!! Horrible customer service!”

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Posted 3 years ago

Hi Kathy, We are so sorry about the confusion with your hitch return! While hitches are typically non-returnable items, the call you received from the Store Manager is correct and we would be happy to return your hitch! We will be in touch again shortly! Best, Eric

Posted 3 years ago

Rack Attack is rated 4.7 based on 4,992 reviews