Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,943 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,943 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 8th November 2025

712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 replacement keys for lost Thule rack. Online purchase says that they would call me when ready for pickup. After 3 weeks, I began enquiring weekly. I was first told that none of the stores had my key# and they were on order from Thule. Nothing for 2 weeks. I contacted Thule Canada and they had my keys available to ship immediately. I thought I would be getting them soon by RA. The next week I enquired again. Somehow, they had keys in a close store and they were being sent. A week later, they had keys at a different farther store and would send them. After 9 weeks of my order, I was finally called. Upon pickup, I mentioned the unsatisfactory delay to the store rep and he told me that it was normal to wait that long. Many have waited longer... Really? The keys worked on my rack. Poor communication and excuses. I would likely be still waiting if I didn't keep sending them messages for updates. I should have ordered these directly from Thule Canada.”

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Posted 3 years ago

We appreciate your candid review, and I'm sorry to hear you had such a negative experience. I've passed on your feedback to our store manager, and they will do whatever it takes to address this and make it at least slightly better. Thanks again for sharing - it helps us do better! Blaze

Posted 3 years ago

“It’s an execellent ski rack”

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Posted 3 years ago

“received the key quickly and it worked out just fine Thanks”

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Posted 3 years ago

“Excellent Everything !!”

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Posted 3 years ago

“Fast shipping and great prices!”

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Posted 3 years ago

“I have a split year VW ‘05/‘06 trim change. Was a bit of a go at the start but Rack Attack people went above and beyond to sort it out. No problem with pictures and RA was on top of it. Great staff, everyone was great. I’m a very happy Rack Attack customer.”

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Posted 3 years ago

“Rack got shipped in two different parcels on two different days but eveything was there and fit my Altima perfectly, would definitely recommend.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Great service!”

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Posted 3 years ago

“Excellent service and knowledgeable staff”

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Posted 3 years ago

“Awesome service. Fast delivery. Great products.”

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Posted 3 years ago

“Bought new. Sent me open box. When contacted, sent me message saying you are sorry that I am not satisfied with the product. - as if I was the problem. You offered 10% credit but for 30 some $ difference I rather have the new. The product is good. Sending open box item wasnt cool.”

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Posted 3 years ago

Hi Shae, I apologize that you did not have a good experience with your mail order, that's not what we want for our customers! I will be in contact shortly with more information. Best, Eric

Posted 3 years ago

“Prompt delivery and love the products (Dometic Water carriers and Faucet)”

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Posted 3 years ago

“Great chairs at a great price. The sale on these chairs swayed me to purchase them here. They were delivered prior to the estimated date of delivery!!! I would definitely recommend shopping with Rack Attack.”

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Posted 3 years ago

“Fast service”

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Posted 3 years ago

“Wow fast shipping.”

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Posted 3 years ago

“I was sent the wrong order, then was made to think it was my fault, which then I sent a photo of my order and the item I received which were two completely different things. Then I had to pay 20$ for a pick up fee for the courier you sent me the return label for. Very inconvenient since I was at work trying to return the item as soon as possible.”

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Posted 3 years ago

Hi Nick, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. We are looking into this issue and I will be in contact shortly with more information. Best, Eric

Posted 3 years ago

“Fast shipment”

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Posted 3 years ago

“Awesome customer service. Contacted team via phone for Thule custom key order and customer service specialist in Austin was able to order and have keys delivered UPS in two days! Thank you.”

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Posted 3 years ago

“One stop shop for all rack parts. All shipped at the same time and arrived quickly.”

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Posted 3 years ago

Rack Attack is rated 4.7 based on 4,943 reviews