Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,992 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,992 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 12th February 2026

Anonymous

Rack Attack 5 star review on 28th December 2025

Anonymous

722

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick shipping, good packaging- highly recommend this company.”

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Posted 3 years ago

“Great service. Very satisfied.”

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Posted 3 years ago

“Fast delivery, box I damaged”

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Posted 3 years ago

“Received very informative assistance. The employees helped me make a decision that was right for my needs. Very happy with my purchase and experience.”

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Posted 3 years ago

“Voilà, I had the wright product delivery very fast, Ibsm very happy!”

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Posted 3 years ago

“Ordered a rather pricey electric cooler online through Rack Attack as it was out of stock. It arrived from the U.S. pretty quickly - within a week - but the packaging was obviously damaged during the shipping. Luckily the damage to the cooler was limited to scratches and it did work well. When informed of the cosmetic damage, Justin at Rack Attack was most helpful and immediately offered and then arranged for a partial refund of the purchase price, which seemed fair to us. No hassles or push-back - payment made simply based on our description and a couple of photos. We have dealt with Rack Attack in the past and have been pleased with the expert advice we have been given, and now, with their exemplary customer service”

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Posted 3 years ago

“Good customer sevice”

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Posted 3 years ago

“Other than a glitch regarding notification of my order being sent, all went smoothly and I received the product I needed.”

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Posted 3 years ago

“Thanks for all the help getting the item I needed!! Great Service and follow up in my email questions. Pam A”

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Posted 3 years ago

“I loved my experience with Rack Attack! I posted a question about my needs and the type of vehicle I had. The response was quick and thorough. Any questions I had after the purchase was met with the same quick and thorough response. Highly recommend Rack Attack!”

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Posted 3 years ago

“Great pricing, quick delivery. You get what you pay for. Only wish they wrapped hitches in bubble wrap when shipping but otherwise great place to purchase accessories. Well pleased with my hitch.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Great service and quick”

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Posted 3 years ago

“I love my racks, the install went smooth, the santa monica store did great. Thank you!”

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Posted 3 years ago

“Do I go again to Rack attack to buy any products? I don't think so. I bought a new Ikamper Skycamp 3.0 and after using it one time the support hoop got bent and their support is so pathetic. They don't follow up with Ikamper or they don't do any help on the product. Once the product is sold they don't respond or don't support any warranty support too. They say to reach out to Ikamper directly. In that case, why do I need to buy from Rack attack I can buy directly from Ikamper. Customer Service is pathetic. I don't recommend RACK ATTACK to any of my freinds”

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Posted 3 years ago

Hi Udaya, I'm so sorry to hear about your experience, and this is definitely not how we want our customers to feel. Taking care of everything (including any problems) before AND after the purchase is what's been fueling us for almost three decades. We'll do our best to investigate this and demonstrate how we've earned our reputation in Portland. We'll be in touch directly. Best, Eric

Posted 3 years ago

“Top notch service! The staff genuinely care about their customer's experience. I showed up needing my roof rack fixed not knowing where to begin and Dan and Liam took awesome care of me.”

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Posted 3 years ago

“You were really helpful with the fit once I started my purchase. I did asked the fit question like 2-3 weeks before buying and never got a response. I haven't tried installation yet.”

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Posted 3 years ago

“awesome sauce”

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Posted 3 years ago

“Easy install, fits and looks great on my Tesla Model 3. The smaller rack fit my snowboard and 2 pairs of skis. The only "annoying" thing is the wind resistance noise was a bit loud, but that just means I had to turn my music up:) Great product. Highly recommend.”

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Posted 3 years ago

“Very happy with customer service at Rack Attack. Very professional”

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Posted 3 years ago

Rack Attack is rated 4.7 based on 4,992 reviews