Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,860 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,860 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 24th July 2025

Anonymous

Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

706

Anonymous

Anonymous // 01/01/2019

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“Fast shipping, well packaged”

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Posted 2 years ago

“They know racks, they ship fast and the customer service is great”

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Posted 2 years ago

“Helpful service, as always (this is my 6th purchase). However, I have to rate 4 out of 5 because my rack arrived missing some bolts that are supposed to take another 5 weeks to arrive ... so I'm going to have to go out and shell out another $20+ to buy them myself.”

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Posted 2 years ago

“Product was received quickly after ordering and appears to be high quality material.”

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Posted 2 years ago

“Great and speedy service”

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Posted 2 years ago

“The parts that I purchased worked and I am happy to report that a new Thule Car Roof Rack was not necessary.”

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Posted 2 years ago

“The item was initially missing parts, I was stressed b/c going on a road trip soon. RA customer service was awesome and corrected the error immediately.”

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Posted 2 years ago

Hi Ian, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. Best, Eric

Posted 2 years ago

“Quick delivery and top shape goods.”

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Posted 2 years ago

“I had ordered the same set of Yakima Baseline components for a roof rack for our little Toyota Prius C from a competitor of Rack Attach weeks ago on the understanding they had all the components in stock. Since then, that company has emailed me twice to inform me of delays in delivery due to the unavailability of the two sets of roof clips needed to fit the car, ultimately pushing the delivery into late September. It was disappointing, since we had just given away the car that was already set up to carry our kayaks, bikes, skis, etc., to my daughter, and because I've had good experiences with ordering from the same company on several occasions in the past. In looking for alternatives, it appeared that at least one of the sets of roof clips was out of stock or on backorder at virtually all online retail suppliers. When I checked Rack Attack, however, their website indicated that the clips were in stock. After confirming this with a phone call to their online sales support line, I canceled the other order and bought everything from Rack Attack. The order arrived within five days.”

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Posted 2 years ago

“I'm a return customer. The folks at Rack Attack are helpful not just at point of sale but afterwards as well. And their online installation videos are much better than the ones from Yakima and certainly better than the instructions. And just knowing there is a human who is available to answer my questions makes the purchase and subsequent installation less stressful. I've helped a few friends with their racks by referring them to Rack Attack and all has gone well.”

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Posted 2 years ago

“I haven’t installed the ordered product yet. But looking at it, it looks pretty bullet proof.”

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Posted 2 years ago

“The staff at the Tigard location was very helpful to me. I got an open box rack from another store and the Tigard staff made sure I had all of the parts that were missing from my order. Then, they installed the rack and made sure it was secure and I had everything I needed to safely haul my bike. They are wonderful.”

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Posted 2 years ago

“The Hullavator is well built and easy to operate. Love the design.”

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Posted 2 years ago

“I needed 2 different sizes of baseclips. The one you had in stock was shipped to me fairly quickly without any trouble. The other was out of stock and I appreciate that your website said it was out of stock before I placed the order. I also appreciate the option to be notified when it is in stock again. Seems simple enough but you'd be surprised how many websites don't say when something is sold out. They just take your order and make you wait. I feel that's disrespectful to the customer. Thank you for respecting me enough to be honest with me up front.”

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Posted 2 years ago

“I ordered a new/unopened snow and snowboard rack from rack attack. When it came in the box had clearly been opened and retaped. Parts were ripped out of the bag and some legs were assembled and some were not. I soon realized I was missing a part as well. This review is saved by the fact that I reached out listing the parts I was missing and asking for a partial refund so I only pay the open box price. They quickly replied saying we will send the parts and issue a refund. No refund yet but I did received that parts so that was good at least.”

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Posted 2 years ago

“Insanely fast shipping!”

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Posted 2 years ago

“Great selection of products, fast shipping, easy website to navigate. Will gladly shop here again”

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Posted 2 years ago

“Good prices - did not follow up with me on a warranty issue I called about.”

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Posted 2 years ago

Hi Lonn, Apologies for the delay - my colleague has reached out and you should be all set. Best, Blaze Rack Attack

Posted 2 years ago

“Product shipped the next day. Excellent service.”

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Posted 2 years ago

“Website was easy to use and items were easy to find. Shipping was quick, stuff was well packed.”

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Posted 2 years ago

Rack Attack is rated 4.8 based on 4,860 reviews