Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,943 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,943 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 8th November 2025

712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t had time to install the item yet but the shipping and delivery was timely.”

Helpful Report

Posted 3 years ago

“I had a very positive experience with Rack Attack. I asked a question about fit on my vehicle and received a response a short while later. I placed my order and the rack was shipped two hours later. It arrived as advertised with sufficiently detailed instructions to install the lock cylinders and mount the rack to my car, plus I had watched a YouTube video of the installation that Rack Attack had made. I don't think I spent more than a hour of my time to research, purchase, install, and start using this rack. I will definitely be working with Rack Attack for any future rack needs.”

Helpful Report

Posted 3 years ago

“Haven't received the bars yet. Delivery apparently delayed.”

Helpful Report

Posted 3 years ago

Hi Renato, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. I will be in contact shortly with more information. Best, Eric

Posted 3 years ago

“Very engaging staff and quickly handled order. Phone calls were very direct, helpful and informative.”

Helpful Report

Posted 3 years ago

“Ask an expert was extremely helpful, fast on time delivery and we love our Thule Basket.”

Helpful Report

Posted 3 years ago

“No shipping charge and order was delivered within 3 days. Phone support was excellent”

Helpful Report

Posted 3 years ago

“Excellent customer service. Order was filled quickly and shipped to me promptly.”

Helpful Report

Posted 3 years ago

“My order was exactly what I needed and was received extremely promptly”

Helpful Report

Posted 3 years ago

“Fast delivery and well packaged!”

Helpful Report

Posted 3 years ago

“Quick turnaround and great shipping”

Helpful Report

Posted 3 years ago

“Excellent return policy”

Helpful Report

Posted 3 years ago

“I had some roof Yakima track and racks installed on my Snugtop truck shell today. From the moment I called to get pricing and special order my parts these guys were extremely helpful and very knowledgeable about what would work on my truck and fit my needs. The showroom and workshop in the back were nice and clean, exactly what I wanted to see from someone working on my truck. Paul did an amazing installation and my truck was clean when he finished. They explained how to remove and reinstall my racks and answered all my questions. I will definitely go back to these guys for anything I need and highly recommend you use Rack Attack, Tustin Ca.”

Helpful Report

Posted 3 years ago

“Been a customer since back in the 90’s, always in store purchases. This is my first on/line order since the rack was not available locally. Delivery was next day … fantastic!”

Helpful Report

Posted 3 years ago

“Super helpful staff , and the order got delivered very promptly.”

Helpful Report

Posted 3 years ago

“The product works as described. Quick shipping as well.”

Helpful Report

Posted 3 years ago

“This store is awesome! Morgan and Kim helped me so much, and even personally installed my roof rack locks. They have alot of product actually in stock, so there is no waiting. The store is beautifully remodeled.”

Helpful Report

Posted 3 years ago

“Good company! Fast response! I would recommend them.”

Helpful Report

Posted 3 years ago

“Excellent customer service”

Helpful Report

Posted 3 years ago

“The rack is great.easy to install.Very easy to use. I would recommend it to others. Very good product. Great service and staff at rack attack.”

Helpful Report

Posted 3 years ago

“9 days still dont have the stupid thing”

Helpful Report

Posted 3 years ago

Hi David, I apologize that you did not have a good with your mail order, that's not what we want for our customers! I will be contacting you shortly for more information. Best, Eric

Posted 3 years ago

Rack Attack is rated 4.7 based on 4,943 reviews