Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,758 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,758 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 2nd May 2025

686

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rack Attack shipped my order right away and delivered my item without delay and received the item earlier than expected. Very happy! Thank you.”

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Posted 9 months ago

“Very satisfied , I appreciated the follow up call regarding my order . They wanted to ensure correct .”

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Posted 9 months ago

“My order was shipped out right away. Assembled easy. It’s a very nice bike rack for the price!”

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Posted 9 months ago

“Amazing work today Chan for helping us put on our Thule T2 Pro XTR Add On! Really appreciate your amazing service!”

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Posted 9 months ago

“great quick service”

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Posted 9 months ago

“Hello Everyone, Last Saturday [the 13th of July], I stopped in to This Shop. And I am Eternally Grateful! The night before, I had pulled into a Parking Garage, that said,”Clearness 8 feet 2 inches. WELL, IT WAS NOT! My Roof Top Tent, WAS VERY SERIOUSLY DAMGED! My 4 Runner, was not safe to drive. I showed The Store Manger & Employee, the problem! And “THEY” Went To Work! THANK YOU SO MUCH [TO YOU BOTH], I AM IN YOUR DEBT! BEST REGARDS WILLIAM WINN”

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Posted 9 months ago

“Waited for a long time for my item to come in from back stock. Got a phone call that they had the item and that it would be shipping. They charged my credit card and I still haven’t seen a tracking confirmation for my item being shipped. It’s been 13 days since that communication. Very disappointed.”

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Posted 9 months ago

Hi Michelli, We are terribly sorry about this mistake! I will be reaching out to you right away with a solution. Thanks, Matt Rack Attack

Posted 9 months ago

“I needed a locking pick up mount for my bike. Price was fair and shipping faster than promised. Thank you”

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Posted 9 months ago

“I had an excellent experience with Rack Attack. They had the product I needed in stock and were extremely knowledgeable about their inventory. The shipment arrived right on time, which was greatly appreciated. Overall, I'm very satisfied with their service and would definitely recommend them!”

Rack Attack 5 star review on 14th July 2024

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Posted 9 months ago

“If in doubt, give these guys a call. They are true experts!!!”

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Posted 9 months ago

“Great service!”

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Posted 9 months ago

“Ordered some new Baseline towers and 2 base clip 110, we had purchased a new truck and our old Q towers and Q clips would not fit. I would have to say the new style towers are awesome, very well engineered, very secure, and I would challenge anyone to try to remove them without the proper tool. Rack Attack processed our order, having to ship from two different stores because of inventory, all without missing a beat. Really can’t say a bad thing about Rack Attack. Great E-commerce Bill and Vickie”

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Posted 9 months ago

Hi Bill and Vickie, We are sorry to hear about this issue and I will be investigating it and then reaching out to you to see how we can fix this for you. Thanks, Matt Rack Attack

Posted 9 months ago

“I have been a customer of Rack Attack for 25 years and I still keep coming back because of not only their product knowledge, but their excellent customer service. Today, Jerry at Rack Attack was so patient and helpful. He went out of his way to figure out a solution to my problem and to get me back on the road again. Thank you Jerry!”

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Posted 9 months ago

“Exactly what I ordered, fit perfectly, and was delivered quicker than I expected.”

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Posted 9 months ago

“Prompt and helpful service from store associates, and a website that is simple to use.”

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Posted 9 months ago

“over the weekend had the opportunity to work with the assistant Manager, what a great experience. Could not be happier with the level of service and attention to detail in working with me to solve my issue with my Thule rack. Highly recommend Rack Attack and their employee's.”

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Posted 9 months ago

“Nelson at Rack Attack Vancouver is the best! I purchased a Thule Platform bike rack that came with the wrong keys 2 months before I realized it and he instantly replaced them with the right ones having never met me before. No questions - just excellent customer service! This would never happen at the Kelowna store where they charge $20 to put a complicated kayak hullivator on my car roof and another $20 to remove it. The Vancouver store does not charge for that service and are just happy to help.”

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Posted 9 months ago

“Son and Victor are amazing. Walked in for help on the hitch in my truck. They quickly handled everything. I can't believe how easy it was. These guys are all about service. Will be going back again and again.”

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Posted 9 months ago

“Customer service was very good. I purchased a Retrax XR Tonneau Cover. I love it, it is aluminum and low profile. I can open it three feet put stuff in my bed and close it. It is like having a very secure very large trunk. It will protect and keep my bed like brand new, 2024 Chevrolet Silverado 3500.”

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Posted 9 months ago

“Excellent service and support!”

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Posted 9 months ago

Rack Attack is rated 4.8 based on 4,758 reviews