Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,758 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,758 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 2nd May 2025

686

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My local shop on the Cape couldn’t get the Thule parts I needed. I found Rack Attack Boston through Thule’s website. They had everything I needed in stock. They hooked me up with Evo Flus Rails, Fit Kit, new rails and a SUP Taxi. They were super helpful, answered all my questions and got me back on the road fast. If you need rack help, check this place out.”

Helpful Report

Posted 10 months ago

“These guys are pro! So happy!”

Helpful Report

Posted 10 months ago

“Our order was super easy to place and with a very quick delivery time. Price was also the best out there. Will definitely use Rack Attack again.”

Helpful Report

Posted 10 months ago

“Needed my order fast and it came right in time! Thank you for the keychain!!”

Helpful Report

Posted 10 months ago

“Great service with finding a hitch-mounted bike rack for 4 bikes. The assembly option was awesome and saved me a lot of time. Thank you!”

Helpful Report

Posted 10 months ago

“Had a hard time figuring out what I needed, your website made it easy! But then I received the wrong parts but William In the Atlanta store did an awesome job helping me fix the problem and make everything right. Thank you”

Helpful Report

Posted 10 months ago

“My experience was awful. Your company knowingly sold me the wrong item for the wrong price. I was offered a 10% discount because the box was damaged. However the unit I was sold only retailed for $549 and you tried to sell it to me for $890. I would not recommend Rack Attack to anyone.”

Helpful Report

Posted 10 months ago

“Excellent”

Helpful Report

Posted 10 months ago

“Great product. Very happy with my purchase.”

Helpful Report

Posted 10 months ago

“What an absolute joke. I paid full price for this item. I ordered it with enough time to have it shipped to me before a trip I’m taking. It was 4 days before I had to reach out to them to see if they had processed it yet as I needed the rack by a specific date. They had not (they blamed UPS) but expressed shipped one out to me after I checked in with them. Great! But imagine my extreme disappointment when the item shows up in a box that is barely holding together, and the rack had already been assembled and used. They had given me no indication whatsoever that they were sending me a used item. I’ve never emailed someone so quickly. I took a bunch of pictures and sent it to them and letting them know I would not be using it until this was addressed. Days later they finally respond letting me know they no longer have this rack in stock but are willing to offer me a 20% retroactive discount or to process a return. At this point it’s too late to return and order a new one in time for my trip so I decide to give it a try. Maybe the person before me tried it and it just didn’t fit what they needed. So it put it on my car and after reading the instructions I notice that it was assembled backwards. Wouldn’t normally be a big deal as I can still put the bike on it, but because of this the locking strap can’t reach the actual lock. And because this other person assembled it (obviously without following instructions), I can’t undue the arms to correct it. This also highlights the fact that Rack Attack OBVIOUSLY DID NOT QUALITY CHECK THIS USED ITEM before sending it me. I will obviously be returning it (hopefully they don’t send it out to one of you!), I will be re-purchasing elsewhere, and never ordering from Rack Attack again.”

Helpful Report

Posted 10 months ago

“Best place to get your roof rack and/or roof rack accessories! The shop by vehicle model function worked great, and shipping was fast!”

Rack Attack 5 star review on 18th June 2024

Helpful Report

Posted 10 months ago

“Zack and Manny were quick to help me find a replacement part for my Yakima Skybox and knew exactly what I needed. Great spot with really knowledgeable staff!”

Helpful Report

Posted 10 months ago

“The staff has been great with product knowledge. I purchased a Kuat rack from them, and I've had a couple of problems. Rack Attack took care of the product fix for me. It's great to see a dealer support their customers and their vendors.”

Helpful Report

Posted 10 months ago

“Arrived super early, rack is awesome…”

Helpful Report

Posted 10 months ago

“Rack Attack provided brilliant customer service, excellent product information, and were so good at communicating with us to ensure the rack we bought would fit our vehicle. They also continued to keep in touch throughout the shipping process. Fits perfectly. Works perfectly. Thank you!”

Helpful Report

Posted 10 months ago

“Excellent selection, knowledeable and reliable service.”

Rack Attack 5 star review on 16th June 2024

Helpful Report

Posted 10 months ago

“Love my rack. Best price online. Free shipping and great customer service. Looks great on my ride.”

Helpful Report

Posted 10 months ago

“Very wrong I received the wrong rack and items in my order are missing.”

Helpful Report

Posted 10 months ago

“Fast response from customer service. Good quality.”

Helpful Report

Posted 10 months ago

“My local bike shops did not have the hitch mounted rack I wanted so I came to Rack Attack online. Their YouTube videos made researching and making my selection so easy. Once ordered, the rack shipped immediately and was delivered in just a couple days. Excellent experience all around.”

Helpful Report

Posted 10 months ago

Rack Attack is rated 4.8 based on 4,758 reviews