Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,759 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,759 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 2nd May 2025

686

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My local bike shops did not have the hitch mounted rack I wanted so I came to Rack Attack online. Their YouTube videos made researching and making my selection so easy. Once ordered, the rack shipped immediately and was delivered in just a couple days. Excellent experience all around.”

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Posted 10 months ago

“I was looking for a rack that would accommodate four bikes. I will use it with kids bikes , 20 and 24 inch frames. I did need to purchase Thule frame adapters to properly mount the bikes onto the rack. I called the online representative who helped me with the purchase. Very helpful!”

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Posted 10 months ago

“Love the great online order processing and customer service. I originally ordered 50in Yakima Jetstream but I realized after the roof rack arrived that I needed 60in version which I can easily swap. The Yakima landing pad 28 is great as I can put on and take off the cross bat easily without using any tool.”

Rack Attack 5 star review on 13th June 2024

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Posted 10 months ago

“C’est un support de vélo de qualité, solide et qui fonctionne très bien. Les vélos sont solidement retenus et rien ne bouge. Le support ne bouche pas la plaque d’immatriculation. Le poteau central n'est pas massif. Pour la Bolt EUV, les deux arrières pour freinage et clignotant sont très bas à l’arrière du véhicule. Sur le côté droit du support, j’ai dû enlevé une partie du support de roue avant pour ne pas cacher le feu arrière du côté droit (qui est situé très bas sur ce véhicule, lumière pour le clignotant et freinage). Lorsque je devrai utiliser ce support pour mettre un 2e vélo, je vais réinstaller la pièce (un seul boulon). Le plus souvent, le support à vélo est utilisé pour un seul vélo. Voir les deux photos jointes, photo avec la pièce en place et l’autre la pièce retirée. Avec la pièce, le feux arrière est pratiquement caché.”

Rack Attack 5 star review on 12th June 2024

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Posted 10 months ago

“Great customer service, great products!!!”

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Posted 10 months ago

“Always a great experience.”

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Posted 10 months ago

“Fast and accurate in what I ordered!!!”

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Posted 10 months ago

“Rack Attack Leaside Location offers incredible service. They are knowledgeable and stand beside the products they sell. They have always been generous with their training and advising about how to best use their products. I am writing the review now because after my recent experience with the company and their commitment to make sure their product is working for their customers I wanted to ensure anyone deciding where to buy their rack knew that they may be able to find a place who will sell the racks cheaper but the service provided at this site is worth any extra additional fee. Having knowledge hardworking staff is something that is not consistently available in retail. Leaside Rack Attack is a reliable company that wants to help it’s customers. Thank so much, Mary-Beth Sophianopoulos”

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Posted 10 months ago

“Excellent customer service (A+++) from Benjamin Patton-Hock, Store Manager | Boston-North E: bpattonhock@rackattack.com”

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Posted 10 months ago

“I only recieved 1/2 of my order but Matt contacted me and handled perfectly. Much appreciate the great custome rservice”

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Posted 10 months ago

Hi Gordon, We are very sorry abut this! We have the other 2 parts coming to you with expedited shipping. Thanks, Matt Rack Attack

Posted 10 months ago

“Very convenient online shopping experience. Product was just what I ordered and delivery was on time and professional. Highly recommend ordering from Rack Attack”

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Posted 10 months ago

“Fulfillment manager is top notch. Couldn’t ask for better communication and service.”

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Posted 10 months ago

Good morning, I apologize for the delay in getting back to you. I can promise we are doing our best to get to call calls and emails in a timely manner, during this hectic time of year. I will reach out to you directly to see how I can help you out. Thanks, Matt Rack Attack

Posted 10 months ago

“Great product, easy to shop on website, speedy delivery.”

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Posted 10 months ago

“For about about two decades, Rack Attack has been my go to place to purchase all my roof and hitch mount systems. When purchasing new vehicles, I buy the towers specific for that vehicle and roof rail type and can reuse my Jetstream aero crossbars from the previous vehicle. The Yakima SKS locks I purchased with my first roof rack system for my 2005 Corolla are all still working great. As is my original roof bike HighRoller racks and Yakima BigHorn 2 hitch bike rack. Love our Yakima SUPDAWG roof carrier as well. The service at Rack Attack has always been friendly, efficient and professional.”

Rack Attack 5 star review on 7th June 2024

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Posted 10 months ago

“Easy to navigate and found exactly what I needed. Shipment was quick and on time! Thanks”

Rack Attack 5 star review on 6th June 2024

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Posted 10 months ago

“The crew at Rack Attack are tops. They know their products. They took care of us in under an hour. They are also kind and nice people as well. Thank you Andrew, Son and Jhon.”

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Posted 10 months ago

“Fast, effective delivery. Thanks!”

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Posted 10 months ago

“Great experience, shipping was quick. The rack i got has worked great.”

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Posted 11 months ago

“Unbelievable, Customer Service. Someone actually answers the phone speaks the language and knows exactly what they’re talking about. That is very rare these days. I have a system that is round bars. They were able to provide me with all the proper information to fit on the top of our pick up truck, which does not have a rack. I would recommend them highly”

Rack Attack 5 star review on 5th June 2024

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Posted 11 months ago

“I was calling lots of sellers looking for a mount that no one seemed to have until I called Rack Attack. Not only did they have it, it arrived sooner than the original delivery estimate.”

Rack Attack 5 star review on 4th June 2024

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Posted 11 months ago

Rack Attack is rated 4.8 based on 4,759 reviews