Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,850 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 23rd July 2025

Saverio R

Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

Rack Attack 5 star review on 27th May 2025

Anthony P

705

Anonymous

Anonymous // 01/01/2019

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“Amazing customer service! Sam was very patient with all of my questions and also took time to make certain I knew how to use my new bike rack. The hitch intsall went well too. Highly recommend.”

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Posted 11 months ago

“William at the rack attack in Framingham is a lifesaver!!! When our factory installed hitch wasn’t working to tow a U-Haul to bring my kid to college across the country. The Toyota dealership wanted to charge $750 to replace it. William took a look at it. Did a little work with some dialectical grease and a scraper And it started working. Told me to go home get a little brush get in there really clean out the corrosion that’s what I did and it is now working great!!! We might depart a few hours later tomorrow cause I still have to go get the trailer but better than spending that much money to replace something that didn’t need to be replaced Well, definitely go back there again and recommend them to everyone”

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Posted 11 months ago

“Quick delivery - next day!”

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Posted 11 months ago

“Products speak for themselves, it was the customer service that stood out. It was as if their entire mission was to make sure I got what I needed, and nothing was going to get in their way.”

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Posted 11 months ago

“You had to ship the racks from multiple locations to meet my order, but they came quickly and in good condition. Thanks!”

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Posted 11 months ago

“Item as described, fast shipping, I will do business with them again”

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Posted 11 months ago

“Appreciate the fact that the unavailable part was not charge to my account and would only be billed once in stock. I ended canceling because I found an available part. Your representative was super understanding. Thank you. Norm”

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Posted 11 months ago

“Mario here , omg my dream come true the Seth of the racks made my life so much easier now I’m carrying my latter and anything longer than my box truck, no problem thanks rack stack”

Rack Attack 5 star review on 13th August 2024

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Posted 11 months ago

“The Rack Attack Crew, especially Chase, were courteous, knowledgeable and flexible. I needed an install of roof racks ASAP and they were able to accommodate me with the exact parts I needed and a quick professional install, and then a quick class on the new equipment. ---All at a very reasonable price. Highly recommend!”

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Posted 11 months ago

“Awesome customer service and shipping was super fast!”

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Posted 11 months ago

“This is my first time purcahsing the product from Rack Attack. They shipped out the product by UPS but the item was damaged in the shipping. I have contacted the Rack Attack and they asked me to directly handle it with UPS. Unfortunately, UPS is a very poor service company. I have worked with them for a few days but still cannot get clear answer how they want to handle the damaged item. I know this is UPS fault but as a client I think it reflects what is the service quality Rack Attack is offering. I”

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Posted 11 months ago

Hi Tony, I apologize for your experience. It sounds like you spoke to the wrong department where someone was unsure of how our damaged shipment process works, sorry about that. I will reach out to you to help you, right away! Thanks, Matt Rack Attack

Posted 11 months ago

“I ask to cancel an order because of the looong backorder delay. No reply. What a suprise. Few weeks later, I receive a notification that the order was about to ship. I tried to email back and call to cancel. No way to reach someone. I received the box damaged. Fortunately, the product inside was not damage. I don't neet it anymore but it seems to complicate to deal with them.”

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Posted 11 months ago

“Process was super easy and fast shipping!!”

Rack Attack 5 star review on 10th August 2024

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Posted 11 months ago

“So far so good. Works exactly as we anticipated. Solid bike rack.”

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Posted 11 months ago

“I bought a Yakima EXO swing base from rack attack (Las Vegas.) I was expecting my package to be delivered July 19th as I ordered this $600 rack on July 16th. I did not receive my package until July 27th, no problem (irritating , yes.) My label for tracking was apparently duplicate, whatever that means and never tracked my package.. instead it says that a label was made but my package has not left the warehouse still to this day. To my surprise I eventually received this untraceable, EXPENSIVE, late package.. what was more surprising was the way they sent said package to me. My base that I ordered was completely out of its package tapped with packing tape all around and had a 9x9 piece of the “original” box taped to the top with my shipping information. There were parts of my base out of said packing tape. I placed my package in my front foyer from off my porch and instantly called customer service (Blake) whom seemed appalled. I was told that e-commerce (Justin) would be contacted and I should be compensated for this mishap. E-commerce called Tuesday July 30th to ask me to take this wonderfully heavy package back to ups for them to send me another $600 rack that is hopefully intact with a shipping label that can be tracked… I happily declined this offer and asked for a refund… once again.. I’ve been excuse my language dicked around. And have NOT gotten my money back… I try to be a patient (this is hard) KIND, understanding person… but this customer service is truly unacceptable. The way this package came in, was so terrible that if it was a $10 gift id be furious enough to send back. $600 is not chump change to me and my family.”

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Posted 11 months ago

Hi Savannah, We are sorry about this experience. The package delay and the condition of it's arrival are related to UPS damaging this package and delaying it due to this damage. The refund takes place once we receive the item back,. which it looks like it has landed and a refund will be done today, but it takes 5-10 business days for that refund to arrive in your account. I will reach out to you with this information as well. Thanks, Matt Rack Attack

Posted 11 months ago

“I’m always a bit nervous when I’m going to do something for my car. The lovely Dan put me at ease and iI have exactly the right rack for my car and bikes. He even helped me attach it and walked through safety features and tools I need for maintenance etc. No question was too big or too small. Thanks guys for making this family feel happy And ready for our camping weekend. You made our day ! To add to this there was no hard sell or assumption about my knowledge or lack of. It was an easy transaction and I feel really good about it.”

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Posted 11 months ago

“Tyler is awesome. Super helpful and always got right back to me. He helped me get a set of the elusive Pelican cross-bed brackets for the Ford box link. I really appreciated his work.”

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Posted 11 months ago

“Delivered quickly and no issues with fit”

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Posted 11 months ago

“Very friendly Staff What I bought was right Stock they installed it A lot of what they sell is on display, so you know what you're buying. Not like other places where you can only look on the computer. We'll be definitely buying from them again. I live in Windsor and I wish that store was here.”

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Posted 11 months ago

“Service was exemplary. Product is great.”

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Posted 11 months ago

Rack Attack is rated 4.8 based on 4,850 reviews