Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top notch service! The staff genuinely care about their customer's experience. I showed up needing my roof rack fixed not knowing where to begin and Dan and Liam took awesome care of me.”

Helpful Report

Posted 4 years ago

“You were really helpful with the fit once I started my purchase. I did asked the fit question like 2-3 weeks before buying and never got a response. I haven't tried installation yet.”

Helpful Report

Posted 4 years ago

“awesome sauce”

Helpful Report

Posted 4 years ago

“Easy install, fits and looks great on my Tesla Model 3. The smaller rack fit my snowboard and 2 pairs of skis. The only "annoying" thing is the wind resistance noise was a bit loud, but that just means I had to turn my music up:) Great product. Highly recommend.”

Helpful Report

Posted 4 years ago

“Very happy with customer service at Rack Attack. Very professional”

Helpful Report

Posted 4 years ago

“Watched Rack Attack youtube video on how to mount a female bike to Thule bike rack. Realized I needed the adaptor which I purchased from Rack Attack. Very easy and order came in quickly and worked perfectly.”

Helpful Report

Posted 4 years ago

“Fast delivery, good product and helpful advice”

Helpful Report

Posted 4 years ago

“GREAT Service! very professional crew.”

Helpful Report

Posted 4 years ago

“Fast delivery excellent service and support recommend highly”

Helpful Report

Posted 4 years ago

Keven, We are very sorry to hear about this mix-up, but we are glad to make it right! I will personally be reaching out to you via email to get this straightened out for you! Thanks, Matt Rack Attack

Posted 4 years ago

“Thanks for the rush overnight delivery of a lost bike rack trailer hitch key You saved the day Rack Attack”

Helpful Report

Posted 4 years ago

“Deliver in 1 day à product back order A1”

Helpful Report

Posted 4 years ago

“Enjoyed the product videos and impressed with the price matching. Ordering was easy and shipped out the same day. Thank you very much. Will use rack attack again!”

Helpful Report

Posted 4 years ago

“Ordered opened box Ski/Snowboard rack from Rack attack. It was delivered very quickly and and in perfect condition! Fits my roof racks perfectly, love that they review your car/racks specs prior to shipping to ensure what you order fits properly. I definitely will order from them again in the future.”

Helpful Report

Posted 4 years ago

“This is the place to buy bike racks. They have all of them and detailed information that is easy to navigate on there website. Did you know the Kuat Piston is 75 lbs? That and more is on the website. There are some very knowledgeable people to talk to at the store before and after you buy.”

Helpful Report

Posted 4 years ago

“Ordered 2 replacement keys for lost Thule rack. Online purchase says that they would call me when ready for pickup. After 3 weeks, I began enquiring weekly. I was first told that none of the stores had my key# and they were on order from Thule. Nothing for 2 weeks. I contacted Thule Canada and they had my keys available to ship immediately. I thought I would be getting them soon by RA. The next week I enquired again. Somehow, they had keys in a close store and they were being sent. A week later, they had keys at a different farther store and would send them. After 9 weeks of my order, I was finally called. Upon pickup, I mentioned the unsatisfactory delay to the store rep and he told me that it was normal to wait that long. Many have waited longer... Really? The keys worked on my rack. Poor communication and excuses. I would likely be still waiting if I didn't keep sending them messages for updates. I should have ordered these directly from Thule Canada.”

Helpful Report

Posted 4 years ago

We appreciate your candid review, and I'm sorry to hear you had such a negative experience. I've passed on your feedback to our store manager, and they will do whatever it takes to address this and make it at least slightly better. Thanks again for sharing - it helps us do better! Blaze

Posted 4 years ago

“It’s an execellent ski rack”

Helpful Report

Posted 4 years ago

“received the key quickly and it worked out just fine Thanks”

Helpful Report

Posted 4 years ago

“Excellent Everything !!”

Helpful Report

Posted 4 years ago

“Fast shipping and great prices!”

Helpful Report

Posted 4 years ago

“I have a split year VW ‘05/‘06 trim change. Was a bit of a go at the start but Rack Attack people went above and beyond to sort it out. No problem with pictures and RA was on top of it. Great staff, everyone was great. I’m a very happy Rack Attack customer.”

Helpful Report

Posted 4 years ago

Rack Attack is rated 4.7 based on 5,277 reviews