Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,966 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 26th December 2025

714

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and fast handling.”

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Posted 3 years ago

“Awesome! From the video setup guide for my car make and model to the phone call after I placed my order to confirm the right configuration… fantastic service!!!”

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Posted 3 years ago

“I am satisfied with my purchase from Rack Attack. It arrived on time, and as ordered. I will use their services in the future if needed.”

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Posted 3 years ago

“Super easy selection of the correct product for my kayak and vehicle. Customer support was excellent and transaction was smooth, even when I gave them the incorrect card expiration date. The rack arrived in good condition in less than a week. Absolutely recommend!”

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Posted 3 years ago

“A quick reply and a solution was provided. Who could ask for more?”

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Posted 3 years ago

“Wonderful service, very friendly staff and fast shipping! Would highly recommend!”

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Posted 3 years ago

“Very easy to navigate through the website. Having the option to plug in my vehicle made finding the proper fitting roof racks fluid”

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Posted 3 years ago

“Extremely easy interaction. Very user friendly web site! Fast price matching. Customer service top notch with quick and personal responses! Very happy with my experience and would recommend.”

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Posted 3 years ago

“Spectacularly friendly and knowledgeable staff!”

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Posted 3 years ago

“After looking at many different vendors and bike racks online, I settled on the Kuat Transfer V2 2 Bike rack from Rack Attack. Rack Attack provided a very good description of the Kuat rack including a video. I found their website to provide good information and the pricing was reasonable as compared to other online stores. I received it within 2 days of placing the order. The assembly directions were well written and I used the rack the next day. This rack is replacing another 2" trailer hitch mount where the bikes hang on rails. I had purchased a full-suspension bike and it wasn't compatible with my older rack. I am glad I made this purchase as it is so much easier to load and secure all the bikes to the Kuat platform type of rack. Great service from Rack Attack. I would highly recommend them.”

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Posted 3 years ago

“We ordered a few pieces for our Yakima rack right before a holiday weekend. Unfortunately, when the product was ready to get sent out the delivery date was going to interfere with a trip we had planned (and needed the rack for) due to the holiday. Matt was great with keeping us in the loop and finding a quick solution to get the parts delivered in time for our trip. Communication was extremely easy and the team went above and beyond to get us taken care of. We will definitely be ordering more from Rack Attack again soon!”

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Posted 3 years ago

“Best customer service, best products and everything taken care of in a timely manner. You guys are great!”

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Posted 3 years ago

“Excellent service !”

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Posted 3 years ago

“I have not received all of my order. The second portion of the order is unaccounted for as far as I know.”

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Posted 3 years ago

Hi Teddy, I apologize that you did not have a good experience, that's not what we want for our customers! I looked into your order for you and the second portion of your order was shipped from a different location for stock purposes. Best, Eric

Posted 3 years ago

“This rack is awesome, fits our family's needs.”

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Posted 3 years ago

“Excellent service and reasonable rates. Highly recommend.”

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Posted 3 years ago

“Great selection of products. Was able to begin and conclude my research for the ideal bike rack all on this website.”

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Posted 3 years ago

“Item n est pas compatible. Je veux un remboursement. Et vérifier dans vos dossier, il semble que j ai été facturé à 2 reprises pour le même item”

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Posted 3 years ago

Hi Nadine, Thanks for taking the time to explain your experience, we value customer feedback like this and will use this situation to improve going forward. All the products you purchased are compatible with one another. If you would like help with installation we would be happy to help! Best, Eric

Posted 3 years ago

“Works great.”

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Posted 3 years ago

“Good service!”

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Posted 3 years ago

Rack Attack is rated 4.7 based on 4,966 reviews