Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,871 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,871 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 11th August 2025

709

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy ordering. Reasonable shipping compared to Thule website”

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Posted 3 years ago

“Super fast and accurate.”

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Posted 3 years ago

“Fast delivery.”

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Posted 3 years ago

“When staff at Rack Attack thought I may have ordered too many parts online they picked up the phone to verify my needs and removed unneeded parts. Saved me $100s. Additional conversation with staff identified that I did not require express shipping saving me another $200.Great customer service!!”

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Posted 3 years ago

“Ordering was easy - and delivery was in about a week - which is great considering the supply issues that used to be prevalent everywhere.”

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Posted 3 years ago

“Easy ordering process, quick fulfillment and fast shipping. Very satisfied”

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Posted 3 years ago

“Great on line service, quick free shipping.”

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Posted 3 years ago

“I have yet to hear a response to the fact I was sent a used and damaged product that was also missing parts. UPDATE: I have been asked to revise my review now that “it has been resolved.” I did receive a call with a suitable resolution option however none of the agreed fix has been done yet so until I see proof it’s going to be corrected, my review will remain as 1 star”

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Posted 3 years ago

Hi Kristy, It appears we reached out to you a few days ago and were just waiting on your response to see if you wanted to return them and if we needed to expedite new products to you. I apologize that the product was damaged in shipping so we would like to help you with this! Best, Eric

Posted 3 years ago

“Product arrived quickly, was easy to install with all tools in the box, and works as advertised!”

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Posted 3 years ago

“That's perfect. This key really helpful.”

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Posted 3 years ago

“Items shipped and arrived quickly! The site was easy to navigate and was able to get exactly what I needed quickly!”

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Posted 3 years ago

“Good Times”

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Posted 3 years ago

“Bought an open box deal and didn’t expect for come in quickly. But it arrives like 3 days and package was taped and seal nicely. Would recommend to buy from Rack Attack again.”

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Posted 3 years ago

“My order with Rack Attack was great. I already had a Yakima roof rack that I needed to adapt to my new car. I chatted with a rep and got the parts that I needed for the fit. Price was as good as anyone and delivery was just a few days. It actually came two days earlier than estimated so we were able to get the kayaks to the lake before the weekend crowds. Installation was a little complicated but these racks are SOLID.”

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Posted 3 years ago

“The online help was great and we received the rack the next day! Plenty of time before our trip! I will totally use them again if I need another rack!!”

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Posted 3 years ago

“Rack Attack was awesome with service and communication. With all the supply chain issues, they never forgot about or stopped communicating. The rack I received was exactly as promised and I am glad I went with Rack Attack on both my rack purchases, bike and roof.”

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Posted 3 years ago

“Great selection!”

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Posted 3 years ago

“I have visited the store twice and spoken on the phone once. Each time I was met with tremendous respect, they made me feel valued. I am impressed with everyone at Rack Attack and will only work with this store moving forward.”

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Posted 3 years ago

“Finally got rack installed…why are measurement in 1/8s but not in the bar? A little tricky but it’s on tight…Lake Michigan here I come!”

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Posted 3 years ago

“Extremely helpful with me over the phone. Created a list of what I needed and set-up a shopping cart which was emailed to me. Arrived quickly. Chris”

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Posted 3 years ago

Rack Attack is rated 4.8 based on 4,871 reviews