Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,970 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,970 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 28th December 2025

Anonymous

721

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was struggling to find the correct landing pad for my Yakima configuration. Rack Attack provided the information I needed, a competitive price, and my online order was delivered the next day. Next time I will start with looking at Rack Attach.”

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Posted 4 years ago

“Very fast turnaround and part was delivered on time.”

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Posted 4 years ago

“Carlos was amazing to fix issue as I had wrong parts ordered. Quickly ordered correct pieces and sent return label.”

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Posted 4 years ago

“Awesome experience! Rack Attack followed up when the item was back in stock, answered my questions and provided lightning fast delivery at no extra charge! It’s nice to keep supporting this great, local business.”

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Posted 4 years ago

“Great phone/online service. Gave them my vehicle info, bicycle specs, and they sent me an excellent bike rack with an extra shipment for extended tie down straps for my fat tired electric bike. Website, good. Expertise, excellent. Customer service, excellent. Product, excellent. Thank you for getting us out on the trails so much easier and quicker. Ian”

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Posted 4 years ago

“Very fast service. Will definitely shop here again.”

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Posted 4 years ago

“Excellent service. Received the rack parts in under a week. Outstanding”

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Posted 4 years ago

“Website was easy to use and product arrived quickly.”

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Posted 4 years ago

“Came in just as I ordered.”

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Posted 4 years ago

“VERY VERY GOOD”

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Posted 4 years ago

“Prompt reply to my initial questions. I received my order within 1 day of placing the order. A follow up question again was handled promptly. Overall excellent service!”

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Posted 4 years ago

“excellent fast shipping”

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Posted 4 years ago

“Hello, I've been meaning to contact rack attack, regarding my latest purchase of the base clips. I was informed that they would fit my car and they did not. Please let me know what steps yo take next. Thanks”

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Posted 4 years ago

“Box was damaged and parts were unwraped with no instructions. Had an immediate response from customer representative who resolved all problems. Would certainly do bussiness with them again”

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Posted 4 years ago

Dennis, Very sorry to hear about the condition your rack arrived in! We ship all of our items out in a box, tapped up, so it must have been damaged in transit. We are happy to swap out for a new one, or send you whatever you need! I will email you immediately! Thanks, Matt Rack Attack

Posted 4 years ago

“Just wow!!! Buying process, price matching, packaging, fast shipping, everything went super smooth! I highly recommend Rack Attack. It's not my first experience and definitely not the last. Now the Kuat Pivot is a very high-quality product. Nothing more to say about it... Buy it with confidence, and buy it at Rack Attack ;-)”

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Posted 4 years ago

“Ordering was straight forward, shipping was timely, and the video instructions were so helpful - don’t think I would have been as confident to install the rails and snow rack if I relied solely on the Thule paper instructions. Highly recommend Rack Attack.”

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Posted 4 years ago

“Excellent customer service following online wizard issue. All concerns addressed and resolved promptly.”

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Posted 4 years ago

Coner, I am sorry to hear about your recent experience and would love to have the opportunity to speak with you about this and to make your experience with Rack Attack a more positive one. I will contact you via email right away! Thanks, Matt

Posted 4 years ago

“Superb service and advice. Competitive price. Super fast delivery. I will buy from them again.”

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Posted 4 years ago

“Fast delivery”

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Posted 4 years ago

“I ordered Thule Aeroblade Edge Flush Mount M for my 2015 Audi Q7. They arrived in a timely manner but will not fit my car because no fit kit was sent. After researching turns out the fit kit has been discontinued. These were ordered online and shipped from the portland store. Before checking out the web page informed me that my order would be checked to guarantee a fit. My order was obviously not reviewed. At this time I have been unable to contact anyone in portland. Now I am stuck with assembled racks that I can not return. Hopefully, this will get someone's attention and will get a callback.”

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Posted 4 years ago

Ben, I am sorry this was missed by our team! Sometimes people order just certain parts, so it can be hard to tell if there is a fitment issue, but we should have checked to make sure you had all the parts before proceeding with the order. I will email you right away and get this taken care of for you! Thanks, Matt Rack Attack

Posted 4 years ago

Rack Attack is rated 4.7 based on 4,970 reviews