Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,992 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,992 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 12th February 2026

Anonymous

Rack Attack 5 star review on 28th December 2025

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very helpful and very quick and accurate”

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Posted 2 years ago

“Exceptional products and services. They check that you have the right products. And follow up with a phone call. I felt confident that made a good choice.”

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Posted 2 years ago

“I needed help figuring out my first rack purchase. They helped me limp through it and I'm glad I got their advice. Was at the Pasadena(-ish) store and ended up buying online to get the exact model that made sense. Love my rack... will be getting my tow hitch installed by them in the next week or so.”

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Posted 2 years ago

“Great product. Turned to Rhino Rack application when severely disappointed by an experience with Thule. Keep on making ur terrific product. Fantastic fit on my F250 for carrying our canoe!!!!!”

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Posted 2 years ago

“The photos, description, and price led me to believe that I had ordered bars that go perpendicular to the car. I was surprised when what arrived was the sides of the bars, and nothing else. I checked the listing (and had someone else look) to see where I went wrong. One small note on the bottom of the page noted that it was not a rack for purchase. The website definitely didn't help with its clunky setup.”

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Posted 2 years ago

Isabel, We are sorry to hear about your experience. I will be emailing you to see if we can help make this situation better for you! Thanks, Matt Rack Attack

Posted 2 years ago

“Rock attack was a great company to deal with. They sent me emails to let me know when parts were expected to arrive, being as they were delayed in the supply chain dilemma. But I wish I could write a review about the racks themselves. I just received the landing pads, which I knew were coming late, so that is OK. But trying to assemble the rack has been an exercise in frustration. I can’t wait to finally figure it out!”

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Posted 2 years ago

“Rack Attack rapidly relayed that my Kuat bike rack was on delay and promptly offered to refund my money. I knew I was not going to find my rack elsewhere, so I asked Rack Attack to keep my order open. They did and kept me up to date on the status. My new Kuat arrived just in time for bike season inontata h April through September.”

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Posted 2 years ago

“Great products on time”

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Posted 2 years ago

“Orders shouldn't take 3-4 days to leave the warehouse. Was trying to get those clips for a trip and ended up having to overnight from backcountry.com”

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Posted 2 years ago

William, We are sorry to hear about this experience. I will be emailing you in order to speak with you on this matter. Thanks, Matt

Posted 2 years ago

“Great customer service, great product line. Website is a little cumbersome.”

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Posted 2 years ago

“Drove 3 1/2 hours from WA to Oregon to have my Factory roof rack replaced by Trailrax and add Roam Tent and an Awning. Rack Attack folks were very professional, courteous And did an awesome job to my 2023 Bronco Wildtrak. Thank you”

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Posted 2 years ago

“Everything works just fine. I need to see how it withstands the long haul. Years of repeated use. The installation was very simple. 😊”

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Posted 2 years ago

“Easy purchase, and Rack Attack was the only place I could find an open box deal on the bike rack I wanted. Great price!”

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Posted 2 years ago

“Delivered in good working condition”

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Posted 2 years ago

“Amazing service, fast shipping, highly recommended!”

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Posted 2 years ago

“great service”

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Posted 2 years ago

“Great customer service and support on my order. Jordan did an outstanding job in getting me everything I needed. Great outfit to do service with !”

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Posted 2 years ago

“Fast delivery”

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Posted 2 years ago

“Easy to navigate website, excellent videos to explain products and very fast shipping. I also like that they have retail locations in case you need to go in person for anything like fitting or to see products in person.”

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Posted 2 years ago

“We needed a replacement key and ordered here. Ordering was easy, tracking was provided, shipping was fast and the correct key arrived. Perfect transaction.”

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Posted 2 years ago

Rack Attack is rated 4.7 based on 4,992 reviews