Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,860 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,860 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 24th July 2025

Anonymous

Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

706

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and responsive customer service and quick delivery. Thanks!”

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Posted 2 years ago

“Spoke with Rack Attach Vancouver staff and they're friendly & efficient but the Canada Post free shipping is a joke cause I got the tracking # on 19th Dec, 2022 but till today 29th Dec, 2022 in the Canada Post site it only said item delay stay tuned for update. If I know that's the kind of delivery level I will just go down to Rack Attack Vancouver store to pickup it up myself.”

Helpful Report

Posted 2 years ago

Hi Edwin, Thank you for your feedback and sorry to hear about the delivery issues. We occasionally see delays with Canada Post during the holidays, but we will look into this and respond to your email with further updates. If the package was lost, we'll either organize a reshipment or a pick up for you. Stay tuned! Best, Blaze Rack Attack

Posted 2 years ago

“Called the local shop and they guided me to the right cracks as there were none available for my 2023 forester on the site. Ordered online and they were here within a few days”

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Posted 2 years ago

“Easy to order and I received quick shipping. Loved the service”

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Posted 2 years ago

“Great service and fast deliver. I would order from them again.”

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Posted 2 years ago

“Quick shipping, excellent customer service, all in a great experience!”

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Posted 2 years ago

“Ordered a ski rack expecting it to not ship till after the holiday, however, it came before Christmas which was perfect timing and I was able to give as a gift.”

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Posted 2 years ago

“Absolutely incredible customer service. Response times are within a few hours of questions. Helped me worked through a product defect that was no fault of theirs by working with the manufacturer directly.”

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Posted 2 years ago

“Super easy installation”

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Posted 2 years ago

“Great experience”

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Posted 2 years ago

“Awesome service, easy exchanges and they were very helpful finding the correct items for my vehicle.”

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Posted 2 years ago

“The service is outstanding and should get 6 stars. I had a couple of questions and a short time limit to get the product. The people from Rack Attack helped me immediately, super fast response and were super friendly.”

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Posted 2 years ago

“Above and beyond! My sister lives in Boise and I am in Tucson , I called Rack Attack and ordered a Curt ball mount and a ball that was sold separately for a Christmas gift. Rack Attack in Boise attached the two components and torqued them to the correct specs + installed it on my sisters truck when she arrived at the store for her surprise gift. Thanks guys, Great job!”

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Posted 2 years ago

“Was delivered timely. And perfect fit for my 2008 subaru sti”

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Posted 2 years ago

“Helpful and quick delivery. Haven't attached it yet, it's a Christmas present.”

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Posted 2 years ago

“Just finished assembling! Excited I was able to get the right rack for my car and awesome shipping and service through the holidays!”

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Posted 2 years ago

“Easy to find and make a selection.”

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Posted 2 years ago

“What great service Rack Attack provides! Both on the phone and in person. I was having a lock issue and they were so helpful and accommodating of my situation. In addition, they sell only quality products. Highly recommend!”

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Posted 2 years ago

“I ordered the wrong rack and my issue was handled right away with a return shipping label to return the product for the correct one, great customer service.”

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Posted 2 years ago

“There was an issue with local delivery (UPS vs USPS issue), and the customer support team couldn’t have been sharper or more accommodating. Really impressed with their level of service when faced with an unusual situation. Nice job RA!”

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Posted 2 years ago

Rack Attack is rated 4.8 based on 4,860 reviews