Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,029 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service, went to exchange product i purchased online @ the store because it was broken and product looks used.”

Helpful Report

Posted 2 years ago

Hey Julee, I apologize that you did not have a good experience in the store, that's not what we want for our customers! I will be reaching out shortly for more information so we can take care of this for you. Best, Eric

Posted 2 years ago

“Very helpful working out the order”

Helpful Report

Posted 2 years ago

“First time customer and I am extremely pleased with the fast shipping and quick response that was made to make change to be order. Items came Packaged very well. Would definitely recommend”

Helpful Report

Posted 2 years ago

“Easy to order the right parts, arrived quick and had no issues installing.”

Helpful Report

Posted 2 years ago

“Daniel was very helpful both over the phone and email. His communication was always professional and emails were always sent in a timely manner!”

Helpful Report

Posted 2 years ago

“While ordering was not a problem and according to the site it was stock it took a while to get and there was no estimated delivery date.”

Helpful Report

Posted 2 years ago

“Received 1 1/4 inch instead of 2 inch receiver..... but the service to fix the issue was extremely quick and the solution provided meet all the expectations from a serious company! The rack arrived in excellent conditions and Thule is a top quality company as well! I recommend Rack Attack to buy any device listed in their stock!”

Helpful Report

Posted 2 years ago

Rafael , We are very sorry about this mix-up, but we are happy to exchange the item for the correct product. I will reach out to you to coordinate this. Thanks, Matt

Posted 2 years ago

“Rack Attack has been our "GO TO" place for the past 10 years or so. We live in Muskoka now and just purchased a new vehicle. We had to purchase a new roof rack system for our 2023 truck as our old trusted system was no longer relevant.. The previous system (also purchased from Rack Attack) served us well from 2017 to present. Our new vehicle required an update. We did everything online and over the phone with the Vaughan location. It was simple, easy and seamless. We had a timely response from them on our online inquiry. They set us up perfectly and we had free delivery. The price was even less than we had anticipated. Great service, great advice and the perfect system arrived on our doorstep a couple of days later. We are extremely pleased with this company and HIGHLY recommend them. We dealt with Eugene from that location.”

Helpful Report

Posted 2 years ago

“Fast shipping and responsive customer service.”

Helpful Report

Posted 2 years ago

“Online website was easy to navigate. Satisfied with the purchase.”

Helpful Report

Posted 2 years ago

“Where is the my order?? Please update me!”

Helpful Report

Posted 2 years ago

Joaquin, I am sorry to see your package has not yet been delivered. I will be looking into this and emailing you with an update very soon. Have a great day! Thanks, Matt Rack Attack

Posted 2 years ago

“Price matching and fast shipping! Thanks again RackAttack.”

Helpful Report

Posted 2 years ago

“I needed a part for my RTT and they found what I needed and had it shipped to me that day!”

Helpful Report

Posted 2 years ago

“You nailed it! Your vehicle selector got me exactly what I needed to perfection. Mix of Thule racks and Yakima brackets was just fine and was relatively easy to install. True test was driving 1,000 highway miles with two kayaks and secure kayaks never wavered.”

Helpful Report

Posted 2 years ago

“Asst Manager, Sun, did not hesitate to get up from under a vehicle he was working on to help me. I needed a pair of locks for a rack installed on a used truck I recently purchased. Rack Attack will definitely be a serious consideration as I continue to build my truck.”

Helpful Report

Posted 2 years ago

“Great service. Speedy delivery”

Helpful Report

Posted 2 years ago

“Awesome fitment! Although there were a lot of parts needing to be shipped, it all arrived at the same time in the span of a week in my case. Not a purchase I have regretted whatsoever.”

Helpful Report

Posted 2 years ago

“Was very helpful and very quick and accurate”

Helpful Report

Posted 2 years ago

“Exceptional products and services. They check that you have the right products. And follow up with a phone call. I felt confident that made a good choice.”

Helpful Report

Posted 2 years ago

“I needed help figuring out my first rack purchase. They helped me limp through it and I'm glad I got their advice. Was at the Pasadena(-ish) store and ended up buying online to get the exact model that made sense. Love my rack... will be getting my tow hitch installed by them in the next week or so.”

Helpful Report

Posted 2 years ago

Rack Attack is rated 4.7 based on 5,029 reviews