Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,860 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,860 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 24th July 2025

Anonymous

Rack Attack 5 star review on 12th June 2025

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Rack Attack 5 star review on 29th May 2025

Alan E

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Anonymous

Anonymous // 01/01/2019

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“Initially I was anticipating a delivery time of 3-5 days. However, they prepared the shipment the very next day and shipped out in the morning. I received the product 2 days later. Fast and easy.”

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Posted 2 years ago

“Excellent customer service rep helped me to troubleshoot a problem and find the right rack for my needs.”

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Posted 2 years ago

“I ordered a rack system with a grip and it came in the mail with a short wait time. The grip I received was damaged, which was a bummer but it happens. I reached out about getting the grip replaced and they responded efficiently and got a replacement sent within 2 days with no extra charges. Shoutout to Justin for helping me, excellent customer service! These guys' rock!!”

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Posted 2 years ago

“Quick delivery and saved money with them!”

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Posted 2 years ago

“Rack Attack has lots of choices and quick delivery.”

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Posted 2 years ago

“very pleased customer”

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Posted 2 years ago

Kurt, We apologize for any frustrations you have experienced with Rack Attack. I did just check the site and the landing pad 23 shows as out of stock and we do not have a record of you ordering those from us, only the Baselines. I will reach out to you to get more information and help you out! Thanks, Matt Rack Attack

Posted 2 years ago

“Very happy”

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Posted 2 years ago

“The people who I dealt with are fine, but a little misinformed of what will work with my particular vehicle. I ended up buying Wingbar Evos that were 3" longer than Thule's recommendation so that they would accommodate a pair of Hullavators. There is a set of pictures on Rack Attacks web page that show this setup on the same vehicle I have. In actuality, the bars are too short. The Hullavators will function, but are so close to the side of the vehicle that they will bang the side of it with a kayak on the rack, ready to load. They should be 3 " longer. Rack Attack exchanged for the longer bars. I realize that this isn't entirely a Rack Attack issue. Thule is just really bad at providing guidance for applications. I've received much poorer advice from vendors other than Rack Attack in the process of trying to get the Hullavators mounted.”

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Posted 2 years ago

Nathan, We are sorry to hear about this situation and we are glad to work with you to find a better solution. I will reach out to you via email to get this resolved. Have a great day! Thanks, Matt Rack Attack

Posted 2 years ago

“items came as expected, great communication from the team .. great overall experience!!”

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Posted 2 years ago

“I have not used the item yet as it is a gift, but I have shopped at Rack Attack 4 times now and each time has been a total pleasure. Great quality and great staff.”

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Posted 2 years ago

“Great service and a quick delivery.”

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Posted 2 years ago

“This was my third order from Rack Attack. Two were significantly delayed due to COVID’s impacts on the supply chain. That I can understand. I would rate the overall experience higher, except for the fact I had to followup 6-8 months each time after the initial order to determine delivery status. Almost as if by magic, my deliveries would arrive within two weeks of my followup. I get the sense had I not called to determine status, I might still be waiting…..”

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Posted 2 years ago

“Super Impressed with the team at RA. Helpful and knowledgeable!”

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Posted 2 years ago

“Ordered an open box item but they contacted me shortly after and said it was damaged. The new item was backordered but they honored the open box price so worth the wait! Thanks guys”

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Posted 2 years ago

“These guys couldn’t be any more knowledgeable and helpful and timely I ordered the package on Monday got it the next day and I live in Eagle Colorado wouldn’t go any place else true professionals especially in this day and age to get that attention very rare almost nonexistent”

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Posted 2 years ago

Hi Robert, thank you for taking the time to leave us a review and for your kind words about our team. We are glad you had a positive experience with us and were impressed by our knowledge and helpfulness. We also appreciate your mention of our timeliness, and we are pleased that you received your order the next day. Providing excellent customer service is our top priority, and we are thrilled that it showed during your interaction with our team. Thank you for choosing Rack Attack, and we hope to see you again soon! Blaze Rack Attack

Posted 2 years ago

“Ship fast and willing to answer questions. Love this company.”

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Posted 2 years ago

“Great doing business with this group. My ordered item arrive quickly. Thanks!”

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Posted 2 years ago

“Rack Attack Team initially tried to assist when I placed the order, by having the items shipped from a store The the items were not packed properly and as a result, the outer cases were damaged. I contacted Rack attack and they were responsive and helpful in resolving the issue.”

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Posted 2 years ago

Hi Caroline, We are sorry to hear that your mail order arrived damaged! I will be reaching out shortly with more information about resolving your issue. Best, Eric

Posted 2 years ago

“Intuitive web experience to find exactly what I was looking for. Great customer service too! I purchased two of the three necessary items for a roof rack (purchased the last item elsewhere), and I received an email to make sure I wasn't missing that item. Someone was actually reviewing each purchase and ensuring it was correct. Thanks!”

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Posted 2 years ago

“Very useful website for finding compatible accessories. Helpful customer service when answering follow-up questions.”

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Posted 2 years ago

Rack Attack is rated 4.8 based on 4,860 reviews