Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,860 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,860 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 24th July 2025

Anonymous

Rack Attack 5 star review on 12th June 2025

Jerry M

Rack Attack 5 star review on 29th May 2025

Alan E

706

Anonymous

Anonymous // 01/01/2019

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“I like my rack but I didn't get my cargo box that I also ordered”

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Posted 2 years ago

Hi Zach, The cargo box ships directly from Thule, and the process takes a bit longer. One of my colleagues emailed you a few more details on the process. We appreciate your patience. Best, Blaze Rack Attack

Posted 2 years ago

“I ordered a new hitch mount rack for my mtn bike, after a bit of research the one I decided on was not available locally but so I ordered it through Rack Attack. It arrived in less than a week! Living in a rural community, this was far faster than going out to the nearest dealer and I am ready to hit the road again.”

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Posted 2 years ago

“Good quality product with fast shipping . Highly recommend it”

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Posted 2 years ago

“Delivery was on time”

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Posted 2 years ago

“Very good website with lot's of information and easy to find the right product. Also great service and very helpful when contacting by phone or online chat.”

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Posted 2 years ago

“my rack attack experience had two phases: Initially I was seriously irritated because rack attack sold me a ski rack that I could not mount to my car. I had chosen rack attack specifically because of the "fit to your vehicle" feature that suggested they had gone through the trouble of assembling a list of all vehicles on the market and figuring out which of their accessories fit onto which vehicle. This is why I was so surprised that they sold me a ski rack that required crossbars for attachment, even though it was clear from my vehicle data that I entered that I didn't have crossbars In phase two then I was positively surprised that Rack attack reached out to me and tried to fix the problem. The issue with the website was that it actually correctly suggested that for my vehicle I needed to purchase crossbars in addition to the ski rack, but the information was presented in a way that I misinterpreted it and thought all I needed was the ski rack itself. The rack attack representative figured out what I needed and helped me order it. In the meantime I've got all the parts and assembled them and now I have a very nice ski rack to go skiing with my family As to the website and whether or not it is clear: I tried it out on my family members and asked them what product they thought the website suggests one should buy with a vehicle like mine. My son figured it out, but both my wife and I did not. I should add that my son is studying towards his computer science degree, so he may be more astute than most people in figuring these kind of things out. My wife and I are not digital natives, but we're otherwise functioning adults. My takeaway: thumbs up to rack attack for putting a nice website together and shipping the right products, as well as for customer service and an effort to make things work out. But I still recommend making the website clearer and point out that certain products are meant to be purchased as a bundle”

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Posted 2 years ago

Michael, We are sorry to hear about this situation. Our website is designed to suggest roof racks to go along with the ski racks, so it is possible there was some sort of technical error. I will be reaching out to you right away to help find a solution for you. Thanks, Matt Rack Attack

Posted 2 years ago

“Works perfect for my 2013 Nissan Frontier👍”

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Posted 2 years ago

“Solid product and as advertised”

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Posted 2 years ago

“I got this product to fit my Subaru ski rack on my Yakima round cross bars. This product works great and fits perfectly!”

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Posted 2 years ago

“After a misunderstanding when ordering, Rack Attack was very quick to remedy the problem. They were great, and I am looking forward to installing the Rhino feet and platform for n my Smart Cap. I appreciate their timely help.”

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Posted 2 years ago

Tim, We are very sorry about this, as it appears we made a mistake. I will be reaching out to you to see if we can help make the situation any better. Thanks, Matt

Posted 2 years ago

“Unfortunately, I did not receive my package with UPS.”

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Posted 2 years ago

Hi Rebecca, We are sorry to hear that UPS has lost your package! Our Ecommerce team has been in touch and will be happy to help you resolve this issue! Best, Eric

Posted 2 years ago

“Very quick service.”

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Posted 2 years ago

“Great customer service, happy with product.”

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Posted 2 years ago

“Fantastic!!”

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Posted 2 years ago

“Ordered Dometic 11L water jugs along with Dometic 150L water faucet. Absolutely love this water system set up for our camping adventures. Water jugs are easy to carry and water faucet is a quick double tap to turn on, can be set to fill at a specific amount, and one tap to turn off. Our blue heeler became familiar with this water set up and would sit next to it when she wanted more water 😂 she also likes it 🐾 Despite there being shipping delays being the holiday time and weather disruptions our package still arrived quickly. Contents in package were packed well and everything arrived in good condition. Overall very happy with my purchase. Thank you Rack Attack for carrying these products.”

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Posted 2 years ago

“The rack showed up on time and was very easy to install. I will definitely be coming back to rack attack in the future.”

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Posted 2 years ago

“Missing a part so I can’t install yet, staff is helpful but fix is taking way too long.”

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Posted 2 years ago

Hi Ed, I apologize there were some parts missing from your Thule Fit Kit! We have reached out to Thule and will be in contact as soon we have more information on getting you the missing parts! We also apologize for the delay the holiday has caused in this process. Best, Eric

Posted 2 years ago

“Accurate description. Fast shipping. Great pricing. Perfect”

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Posted 2 years ago

“Matériel fait parfaitement: excellente qualité, simple, sans tracas et livraison rapide”

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Posted 2 years ago

“My dad was very pleased with his Christmas gift and loves Rack Attack products!”

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Posted 2 years ago

Rack Attack is rated 4.8 based on 4,860 reviews