Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,992 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,992 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 12th February 2026

Anonymous

Rack Attack 5 star review on 28th December 2025

Anonymous

722

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Saved the day!!!! Person I spoke w was knowledgeable, personable, and helpful.”

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Posted 2 years ago

“Customer service was great, gave me a follow up call and fixed a billing issue without question. Will be back!”

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Posted 2 years ago

“Customer support is awesome, quick delivery and easy to use website to get your car outfitted quickly.”

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Posted 2 years ago

“There was an issue that delayed the shipping of my package, however, the company followed up and responded very quickly to fix the problem. I have my lock and it works as advertised. Thank you.”

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Posted 2 years ago

Daniel, I am sorry your package has not yet arrived. I am happy to look into this and get it resolved for you. I will reach out to you shortly, via email. Thanks, Matt Rack Attack

Posted 2 years ago

“Rack arrived quickly. Easy to assemble. Easy to use.”

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Posted 2 years ago

“Perfect sale / after sale support”

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Posted 2 years ago

“Package shipped quickly and had the best price”

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Posted 2 years ago

“Really bad experience, staff wasn’t courteous at all when we went to returned our bike rack which was brand new , they Achebe’s us 15% of the price just Bcz box was open , be aware , no matter how much business u gave them they will charge u 15% of your purchase just Bcz box was open. It’s a scam.”

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Posted 2 years ago

Hi Stephen, I apologize that you did not have a good experience with your mail order, that's not what we want for our customers! I will be reaching out shortly with more information! Best, Eric

Posted 2 years ago

“I have and also many of my friends too ordered from RA. We've all been pleased with their knowledge and service. I have recommended it to lots of my fella kayakers and sports buddies.”

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Posted 2 years ago

“very good product, both easy to install and easy to use. Appears to be constructed using good materials, time will tell. so far very happy with the purchase. also regarding Rach Attack: was able to match the price found elsewhere, with no hassle. highly recommend this product and the vendor.”

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Posted 2 years ago

“Rack Attack was great at helping me find a rack that would fit my needs.”

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Posted 2 years ago

“Rack Attack provided exceptional service! They identified a mistake in my order (I was ordering too many clips), messaged me about it and waited for my reply before fulfilling the order. They saved me money and the hassle of a return. Then they shipped my order immediately and everything was perfect! That kind of personal attention is rare and so appreciated! I look forward to giving them more business in the future!”

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Posted 2 years ago

“Excellent experience through the entire process. Delivered overnight and order was as specified.”

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Posted 2 years ago

“I really appreciate that fit of the products I ordered were reviewed for my vehicle before being sent. It might be mostly a cost saving measure for the company, but it's also a great customer service benefit too.”

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Posted 2 years ago

“Rack Attack was quick to match the price of the bike rack that I found $100 cheaper at another store. Delivery was in 2 days and the product was in perfect condition. Highly recommend them.”

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Posted 2 years ago

“Very easy to deal with, and timely free shipping. Thanks”

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Posted 2 years ago

“I couldn’t find the keys to our Thule Intrepid. I called the Coquitlam Rack Attack store and within 5 minutes was able order a replacement key. The key was delivered within a few days”

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Posted 2 years ago

“Great people and friendly service”

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Posted 2 years ago

“Installation was a breeze and happy with the on time delivery.”

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Posted 2 years ago

“Very helpful getting me the right cross bars that I needed.”

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Posted 2 years ago

Rack Attack is rated 4.7 based on 4,992 reviews