Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,875 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied”

Helpful Report

Posted 3 years ago

“My Thule Bars were missing pieces. It was an open box which means it was purchased and returned and then resold without checking if all parts were present.”

Helpful Report

Posted 3 years ago

Jacob, Sorry about this! We do inspect the open box items, but sometimes things can slip past us. We are more than happy to send you any parts you are missing! I will email you immediately. Thanks, Matt Rack Attack

Posted 3 years ago

“Have not received this yet”

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Posted 3 years ago

“I was so pleased to find Rack Attack and get a replacement key. I just looked at the code on my lock, ordered and it was here faster than I expected. Great service. Thank you!”

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Posted 3 years ago

“Had a great experience at Rack Attack, Austin. I went in asking about their cargo boxes. Victor helped me out. He was attentive, knowledgeable, and very professional. Answered all my questions and was very patient and took multiple measurements to make sure we could find a box that fit. He brought out a couple of boxes and mounted them on my car. Made a little adjustments and found one that fit. He secured it and off I went. Thanks guys. I will be back.”

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Posted 3 years ago

“Fastest delivery ever!!!”

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Posted 3 years ago

“Very knowledgeable representative. I would highly recommend Rack Attack to anyone who has questions concerning canoe and kayak roof racks.”

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Posted 3 years ago

“Shipped and arrived fast. Great service.”

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Posted 3 years ago

“I ordered a rack yes I understand it was family day weekend but item wasn't shipped I was told the problem was Canada post wasn't picking up the parcel from rack attack so I requested the order to be canceled 5 days later still waiting to see the refund on my credit card”

Helpful Report

Posted 3 years ago

Gregory, I have verified your return was done on the day of the request, it just takes 5-10 bussiness days for the money to be refunded to your account. You should see that return in the upcoming days. Thanks, Matt

Posted 3 years ago

“Great service from Rack Attack as always!”

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Posted 3 years ago

“Very helpful and the ordered item was received in a very short time”

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Posted 3 years ago

“Rack Attack advised when the back ordered rack was available and shipped it quickly. Thank you. I have not yet had a chance to open the package, but would like to advise that UPS did not bring it to our door, front porch or front walk. It was left in our driveway in a location we could not see from the house. A neighbour advised us that a large box was in the driveway. It could easily have been taken by anyone going by.”

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Posted 3 years ago

“We first bought two steadyrack mountain bike racks, and we liked the functionality and looks of them so much we ordered a third. Easy installation. Amazing space saver. Now we are going to order two more for our electric mountain bikes! It is a great investment for any level of mountain bikes. I wish I had heard of them sooner.”

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Posted 3 years ago

“Had the items I needed and matched the lowest price I found anywhere else. Speedy shipping as well.”

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Posted 3 years ago

“I've made quite a few online purchases with Rack Attack over the past 5 years. Always quick and easy with exceptionally fast delivery.”

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Posted 3 years ago

“You charge me twice just because items were shipped from two different places. I will not recommend this company if this is how you do business.”

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Posted 3 years ago

Fred, I am sorry about this mistake and I am looking into it. It looks like one of our locations realized they had overcharged and were trying to provide a refund. I will be reaching out to you to get this fixed, right away! Thanks, Matt Rack Attack

Posted 3 years ago

“Website is easy to navigate to identify needed product. Quick and acurate shipments!”

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Posted 3 years ago

“Always great ,been a customer for few years.”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“Bike rack came quickly, friendly and prompt service.”

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Posted 3 years ago

Rack Attack is rated 4.8 based on 4,875 reviews