Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,975 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,975 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 28th December 2025

Anonymous

721

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“expected them by the end of March and the first part of April, but were told a month later we”

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Posted 4 years ago

“I am so very happy with the product, and service thus far. Order was shipped and received rather quickly. I was surprised.”

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Posted 4 years ago

“Quick delivery for a large item”

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Posted 4 years ago

“Our rack is great. I enjoy loading the heavier electric bike using the ramp. Your service was terrific: helpful, timely and efficient. The rack came right to our door as promised. Thank you.”

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Posted 4 years ago

“Easy to work with.”

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Posted 4 years ago

“Super fast shipping.”

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Posted 4 years ago

“Found exactly what I was looking for at a fair price, immediate shipping, great customer updates and product exactly as advertised. Thanks, I'll be back.”

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Posted 4 years ago

“Super fast service !!! Thank you”

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Posted 4 years ago

“Easy replacement of the lost Thule keys, thank you for the service!”

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Posted 4 years ago

“Was able to find what I needed for my car and could call and talk to a representative to help me out and answer all my questions with no wait time. Good work fellas 👍”

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Posted 4 years ago

“No Issues with purchase.”

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Posted 4 years ago

“Online purchase was straightforward and simple. However, nobody from Rack Attack called me confirm my choice would fit my car. I was sure the rack would fit my car (I checked the manufacturer's website) but I expected a call because the checkout screen indicated I would receive one. I would add, though, that store staff are friendly and pleasant to deal with. I spoke to them personally before making the online purchase.”

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Posted 4 years ago

Thank you for your feedback. We usually only call if the fit is incorrect, so you should be good to go. I apologise if the verbiage was misleading - we are always just a phone call away for any help whatsoever.

Posted 4 years ago

“Great experience. Thanks!”

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Posted 4 years ago

“You send an email asking how I'm enjoying my purchase...well, when I ordered it, they said it was in stock and I should receive within a couple of days. Since then, Canada Post has no idea and there is no updates, the website on my account now says that the part is out of stock. I've tried to call and nobody has called me back. Terrible service.”

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Posted 4 years ago

Mike, we appreciate you brought this to our attention. Our team is working hard on getting this resolved for you.

Posted 4 years ago

“Awesome customer service. Will be contacting these guys for future needs.”

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Posted 4 years ago

“THE KUAT ACCESS BIKE RAMP IS AN EXCELLENT ADDITION TO THE KUAT NV 2.0 BIKE RACK, MAKING IT USER FRIENDLY. KUAT SYSTEMS ARE QUALITY BULIT AND LOOKS GREAT! I WOULD DEFINITELY RECOMMEND.”

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Posted 4 years ago

“Amazed that I ordered it online early one morning and it arrived the next afternoon! Excellent service with no muss and no fuss and no phone calls required to receive it. The box was pretty beat up but the item was well packed and no issues found.”

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Posted 4 years ago

“Prompt and reliable”

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Posted 4 years ago

“Thanks, super fast shipping !”

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Posted 4 years ago

“I had not ordered from Rack Attack in the past but I kept coming across them in my research for a new bike rack for my car. I was very pleased with the website, the customer service, and with the speed of shipping. They even matched up all of the locks for me (may not be a big deal to most, but glad to see good thoughtful customer service is still alive). I highly recommend Rack Attack if you need a knowledgeable and well stocked bike rack company that provides competitive prices and excellent customer service.”

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Posted 4 years ago

Rack Attack is rated 4.7 based on 4,975 reviews