Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,891 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,891 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't remember his name but the rep that helped me was very nice. Had to check stock and actually called me back.”

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Posted 4 years ago

“Highly recommended bike rack store. My kuat 2.0 rack came sooner than expected. Thanks”

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Posted 4 years ago

“I had a “special order” which I’m sure was a bit of a pain for the representatives to both find and ship. Everyone was patient and professional. Thanks to all.”

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Posted 4 years ago

“Sent me exactly what I needed on a very timely manner”

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Posted 4 years ago

“Absolutely love my wind deflector.”

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Posted 4 years ago

“Good quality bike rack for my purpose. Would be good if it could tilt forward out of way of trunk lid of my Honda CRV.”

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Posted 4 years ago

“Ordered on a Saturday and received on Tuesday. Wow! Called to ask question. Super friendly and helpful.”

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Posted 4 years ago

“From start to finish this was a great experience.”

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Posted 4 years ago

“Installation took longer and was more difficult than described in YouTube video. The safety strap detached on first use and had to be replaced.”

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Posted 4 years ago

“My open box item is obviously a used item that was scratched up and returned. I was expecting them to be in much nicer condition for only a $10 discount.”

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Posted 4 years ago

Hi Paul, My colleague has reached out to you to see what we can do to make this right. We definitely want to make sure you are happy with the item received. Best regards, Blaze, Rack Attack

Posted 4 years ago

“Great job, fast shipping thanks”

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Posted 4 years ago

“Fast free delivery on a rack that was back ordered!”

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Posted 4 years ago

“speedy shipping, great service!”

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Posted 4 years ago

“Fast service and good prices!”

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Posted 4 years ago

“I would recommend Rack Attack. Prices are in line with Amazon and you also get great support that you wouldn't get with Amazon. Since we had an older car to fit, a few emails back and forth and we ordered and were delivered within the week exactly what we needed. During installation I called for support, no recording, instant person, Tom (I believe), he confirmed my measurements and stayed on the line and walked me through that segment. (Hint: Read all the instructions before you start! I said ALL). Very pleased.”

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Posted 4 years ago

“Very accommodating and responsive in getting me a product that was sold out around the nation.”

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Posted 4 years ago

“Rack Attack helped me find the right product quickly, my only issue was that when it arrived, the packaging was quite damaged. The rack itself was in good condition, fairly priced and shipping was speedy!”

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Posted 4 years ago

“* Rack Attack has reached out to me and the situation was resolved. Bumped from 3 to 4 stars. The follow up service was good in the end despite the initial inconvenience. I ordered two racks, a front loader bike rack and a kayak rack (that got split into two separate orders). Both links had suggestions (check boxes) to buy two Yakima lock cores (4 total), so I did. On delivery I learned that the kayak rack is not even lockable (though it even says that in the description). I used the online chat to express my frustration and after a slight delay I was sent a return shipping label, which I still have to get to the store to send (also a hassle). The check box to add locks has been removed, but it still says lockable in the description. I have bought many accessories from you and this is the most trouble I have had, but it was just frustrating and annoying.”

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Posted 4 years ago

“Rack Attack has amazing customer service and they know their stuff! I thought I would write a review about my recent experience... I had an issue with an online order, sent a comment in via their web form in the evening, and someone got back to me the very next morning. They completely owned the issue - even though I was partially at fault as well - and very quickly went above and beyond to make me happy. Rack Attack is an amazing specialist retailer that knows everything about the products they sell and they are extremely customer-oriented. Highly recommended!”

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Posted 4 years ago

“I wished I had purchased all the essential parts to go with the rails from your company. Very good customer service. Right when I ordered my rails, I received a phone call from an associate making sure I had what I needed. I will definitely recommend your company. Thank you.”

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Posted 4 years ago

Rack Attack is rated 4.8 based on 4,891 reviews