Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,975 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,975 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 28th December 2025

Anonymous

721

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clear specs for products, order went through in a timely way, notices for delivery timely and accurate. Everything you would expect these days. No slacking...”

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Posted 4 years ago

“My order was on back order, and I was advised that I would receive an email notifying me when it was shipped, but it just showed up with no notification. Otherwise, the service is great.”

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Posted 4 years ago

“Never received item.”

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Posted 4 years ago

“Best prices and customer service. Received products within a week. I’ve ordered a ski rack for my sons roof rack and a hanging bike hitch rack for myself. Top quality. Will definitely be ordering roof racks for my vehicle. Thanks so much.”

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Posted 4 years ago

“Ordered the Yakima Tonneau Kit 1 and arrived right on time”

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Posted 4 years ago

“Amazing !! I ordered a thule bike carrier rack last year and a thule ride along seat for my son this year. Both products were delivered very quick, with no problems at all.”

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Posted 4 years ago

“Great service and friendly staff. The products are great!”

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Posted 4 years ago

“So far so good. I haven't opened the box yet but everything came on time. I thought is was odd though, that my package shipped from Vancouver when there's a Rack Attack in Ottawa. It seemed unnecessary both economically and environmentally.”

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Posted 4 years ago

Thank you for your review! You make a good point about the shipping. We try to ship from the closest store, however, that's not always possible due to stock, so sometimes we are forced to ship from further away.

Posted 4 years ago

“Box arrived punctured with 5in hole in it... Rack is OK.”

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Posted 4 years ago

Hi Martin, Sorry to hear your package got damaged in transit but I'm very glad the rack is ok. My colleague has reached out to you directly to offer assistance. Best regards, Blaze, Rack Attack

Posted 4 years ago

“good variety of inventory, good chat advice, quick delivery although the delivery cost was a bit expensive because my order was less that $100”

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Posted 4 years ago

“Very good service . Recently ordered sweet rolls and windshield for Yakima Rack. I can now carry 2 kayaks .On both occasions company reached out to me to make sure I was getting correct products. I felt confident with my purchase.”

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Posted 4 years ago

“Quick replies to questions about car fit. Shipping was quick Installation video helpful”

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Posted 4 years ago

“Most helpful staff making up a kit from replacement parts to avoid a long wait.”

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Posted 4 years ago

“Very nice experience - Rack Attack followed up after I placed my Thule replacement key order because they suspected I had provided them with an incorrect lock number - and they were correct! The key arrived a few days later and worked fine.”

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Posted 4 years ago

“As a first time shopper I purchased two items online. Both shipped quickly with no issues. I was able to find exchange what I was looking for and the website included all the necessary info to help me make my purchase. Will definitely purchase from Rack Attack again and recommend to others.”

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Posted 4 years ago

“Excellent customer service and timely shipping.”

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Posted 4 years ago

“Rack Attack Vancouver worked really hard at resolving the issue and thank you for that. I have to admit that I am not impressed with Thule who sold me a tracrac saying that Thule, Tracrac, and Yakima accessories were compatible with my rack when in reality nothing fits with my model. Rack attack Vancouver ended up having to scramble parts of three years old accessories and were able to send me used load stoppers with two knobs missing. I am now hoping that the knobs that I ordered on Amazon will fit, 6 weeks after I bough the rack finally. It's been an issue for me as I need to put three ladders on my rack every time I go to work, without load stopper it makes it a pain in the butt. If I could have known, I would have not purchase a Tracrac. Thanks Rack Attack Vancouver No thanks to Thule and Canadian Tire, know before you talk!”

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Posted 4 years ago

Hi Charles I can only apologize for your experience trying to find parts, I know it can be tough sometimes. I hope we were able to find the parts you needed. Is there anything else we could do better to make this a 5-star experience? Feel free to email us at info@rackattack.com Thanks Mike

Posted 4 years ago

“THE BIKE RACK CAME IN 3 DAYS- SO QUICK- WELL PACKAGED”

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Posted 4 years ago

“Great ramp for my HEAVY ebikes!”

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Posted 4 years ago

“Great website, competitive prices, easy to config a rack for your car.”

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Posted 4 years ago

Rack Attack is rated 4.7 based on 4,975 reviews