Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,975 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,975 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 28th December 2025

Anonymous

721

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I appreciated the online chat - timely and informative but not pushy! It was very easy to get the correct package for our vehicle, and it was delivered safely to our door with UPS tracking. Now we have a great rack!”

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Posted 4 years ago

“Arrived in about a week - Ottawa to Calgary - assembled the rack in about an hour - all required tools included. Very happy with the feel - took it out on a trial run - easy to load / unload - 1 smaller eBike - 1 XL size dual sport Trek - works very well - very satisfied at this point.”

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Posted 4 years ago

“Technical questions were answered accurately by the rep in the Vancouver store.”

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Posted 4 years ago

“We love our Kuat Sherpa 2.0 bicycle rack & the fabulous customer service we received from Rack Attack. We received our order quickly which is quite the exception with many online retailers. We received our rack in 2 days with free shipping. I shop online regularly & the excuses & delays from other companies during this Covid ordeal have been frustrating. Rack Attack was different. They delivered & their service is superior. Thank you so much!”

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Posted 4 years ago

“Very helpful and friendly .”

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Posted 4 years ago

“Service rapide et impeccable”

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Posted 4 years ago

“Great job Rack Attack!”

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Posted 4 years ago

“Arrived quickly, exactly as ordered. Liking the new Saris bike rack. C’mon spring!”

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Posted 4 years ago

“Outstanding assortment of quality products at competitive pricing. Customer service is top notch. Technicians are courteous, knowledgeable and efficient with their jobs. The go -to place with Shuswap- Okanagan recreational needs.”

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Posted 4 years ago

“Quick and easy”

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Posted 4 years ago

“Sent info that my Mazda CX-9 already had the crossbars/rack installed, so I didn't know if it would fit...just to be sure. They replied quickly. The ski rack fits.”

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Posted 4 years ago

“Everything came as ordered and on time.”

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Posted 4 years ago

“Dear Rack Attack, You guys had best price I could find online and had inventory. Unit arrived promptly. However, shipping box was quite beat up and the back of the unit has a small dent. Also was disappointed that Rack Attack did not stock the protective cover, which I had to order elsewhere and pay additional shipping charges”

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Posted 4 years ago

“Wow, the delivery of my product was insanely fast like, Ottawa to Montreal the next day. Also, I later called to ask for some tech support on the installation of my trailer hitch and I got exactly what I wanted quickly and efficiently. Yay, Rack Attack”

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Posted 4 years ago

“Quick quote turnaround, free shipping, products arrived in 2 days. I can't imagine better service other than me imagining buying something from Rack Attack and it showing up in 10 seconds or less. Will definitely buy from again!”

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Posted 4 years ago

“Great customer service, very friendly and helpful on the phone. Rack was shipped within hours of the order.”

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Posted 4 years ago

“Easy to talk to a real person on the phone. Helpful in identifying the numbers on the lock as they had worn off. Quick delivery, although kind of expensive, but worth it. Overall good customer service, friendly, and quick response time.”

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Posted 4 years ago

“Easy to use web site, with a great vehicle configurator. Prompt delivery and if you have a question they provide responses quickly.”

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Posted 4 years ago

“Great and easy order process and very timely shipping”

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Posted 4 years ago

“Rack arrived on time with all parts ordered. The Yakima jaylow installation was easy and fit the Pacifica well just like the rack attack folks advised”

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Posted 4 years ago

Rack Attack is rated 4.7 based on 4,975 reviews