Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,972 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,972 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 28th December 2025

Anonymous

721

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my replacement keys for bicycle rack in 10 days. Thanks”

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Posted 4 years ago

“When there was an issue with the order a representative called us very shortly after we put in the order. The issue was resolved and we had our order delivered to us within a couple of days. Absolutely fabulous”

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Posted 4 years ago

“Helpful and great customer service with real human beings rather than automated support which just doesn't work for most questions!”

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Posted 4 years ago

“Prices are expensive but great advices, high quality products and user friendly website. Easy to find the right product for your car and your needs. Also fast and free shipping. Would definitely recommend.”

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Posted 4 years ago

“Easy order, and the rack came really fast. Excellent experience. TY”

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Posted 4 years ago

“Easy ordering & Fast shipping..”

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Posted 4 years ago

“They had the roof rack parts that I was looking for. Good price, quick shipping, very happy to do business with Rack Attack. I'll look to you guys the next time we're in the market for rack accessories.”

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Posted 4 years ago

“I ordered a Yakima roof rack kit for my car online. When I ordered all the material was showing in stock but they only shipped three of the four items. When I called to see what happen they said the third item was back ordered and not available. I’ve tried ordering the missing part from other retailers but they will only sell me a complete system. Now thanks to Rack Attack I’ve got an incomplete rack sitting in my garage, which if I’d ordered elsewhere would be complete and on my vehicle. They also didn’t try to help me get the missing part.”

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Posted 4 years ago

Hi Brad, We apologize for the inconvenience - we are frequently dealing with stock shortages. We have fully refunded you for the missing item but please let us know if there is anything else we can do. Best, Blaze, Rack Attack

Posted 4 years ago

“Still waiting for my item...”

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Posted 4 years ago

Hi Kristine, Thank you for your feedback. We sent out your item on May 23 via Expedited Parcel and it looks like Canada Post is taking longer than usual to deliver. I checked the tracking and it's due to arrive today or tomorrow. Apologies on behalf of CP for the delay. Best regards, Blaze, Rack Attack

Posted 4 years ago

“Quick turnaround. Fair prices.”

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Posted 4 years ago

“Hello, I am writing regarding the bike rack I purchased recently. The first time I put it on my car and tried to take it off – it broke. More specifically, the thread on the bolt that fixes the rack to trailer hitch broke. The thread on the bolt and one of the nuts inside the rack arm broke with the bolt halfway through. Thus, it was neither possible to unscrew the bolt and take the rack off the car, or screw the bolt in and fix the rack on the car (the rack was wobbling with the bolt half way through). I had to saw off the rack arm that connects to the hitch and insert a screwdriver into the opening that fixed one of the loose nuts in place. That allowed to unscrew the bolt and take the remaining part of the rack arm out of the hitch. I see two design flaws with the rack, that combined lead to the described critical failure. 1. The bolt is supposed to go through two nuts and the same time. Unless both nuts are perfectly aligned, putting a bolt through two nuts destroys the thread on the bolt. 2. The nuts are supposed to be kept in place by thin plastic. Once the plastic brakes, a nut becomes loose, and makes it impossible to unscrew the bolt.”

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Posted 4 years ago

Hi Mykhaylo, Sorry to hear about the experience with your bike rack. We have been in touch to find a solution for you. Best regards, Blaze, Rack Attack

Posted 4 years ago

“Great! Online live person chat was very helpful in finding me the correct roof rack and bike rack attachment for my 2017 Accord. All packages arrived promptly and intact, except for 1 plastic part that cracked during shipping (looks like). Contacted RA and they are following up with Thule to get me the replacement part.”

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Posted 4 years ago

“Everything fits. Thank you”

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Posted 4 years ago

“Parts came damaged”

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Posted 4 years ago

Hi Aaron, So sorry to hear about the damaged parts. Our team has reached out to help out, so if you haven't already, just send us the photos of the damage so we can evaluate and address the problem for you. Best regards, Blaze, Rack Attack

Posted 4 years ago

“Rack Attack has been my go to for information and fast shipping for years. I've installed and reinstalled my bike rack on several cars over time and Rack Attack 's website is easy to use. Yakima's site not so much.”

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Posted 4 years ago

“Very good service and fast shipping, thank you”

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Posted 4 years ago

“Very good to work with. My purchase shipped quickly. The next day there was a problem when I was assembling my purchase. Not only did they respond quickly, but they contacted the manufacturer, as I had. The problem was quickly solved. I would definitely purchase from them again.”

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Posted 4 years ago

“Great product”

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Posted 4 years ago

“Missed a part got it next day”

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Posted 4 years ago

“Excellent service. Everything arrived on time as expected.”

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Posted 4 years ago

Rack Attack is rated 4.7 based on 4,972 reviews