Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,887 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,887 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and quick delivery”

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Posted 4 years ago

“Coquitlam store never answers the phone and Ontario warehouse takes days to ship”

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Posted 4 years ago

Sorry to hear about your experience. We have been experiencing delays due to increased demand but one of our staff has been in touch to help out.

Posted 3 years ago

“Great online shopping experience. My rack shipped quickly and arrived on time. Rack attack kept me well informed. Thanks Rack Attack…you guys ROCK 🤟🏽”

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Posted 4 years ago

“Happy to see a hard to find item at Rack Attack and it was delivered quickly.”

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Posted 4 years ago

“A professional service that I really enjoy to deal with. The staff was professional and helpful, I highly recommend company for their expertise.”

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Posted 4 years ago

“Great prices, and great service!”

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Posted 4 years ago

“First class throughout the entire process. Ordering was painless. We got our rack in 3 short days from the time we placed the order. It arrived undamaged.”

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Posted 4 years ago

“Everything arrived as expected and on time. Works as intended”

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Posted 4 years ago

“I have the heavy duty rack for my Chevy Silverado HD. It fit perfect and was so easy to install and remove. Excellent product!”

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Posted 4 years ago

“Incredibly fast delivery.”

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Posted 4 years ago

“Awesome! Website was super easy to navigate to find what I needed, the system put the package together, and it arrived in two days. Would highly recommend and would use again for sure!”

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Posted 4 years ago

“The Yakima keys ordered all worked and came quickly!”

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Posted 4 years ago

“Responsive, Good Variety, Great products.”

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Posted 4 years ago

“Good rack after assembly. It was hard to line up bolt holes once pieced together but it looks great and it's strong. APEX has the same looking rack for $240 but not sure about quality”

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Posted 4 years ago

“Very helpful on the phone. Quick delivery.”

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Posted 4 years ago

“Great service and delivered exactly what was requested!”

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Posted 4 years ago

“Super fast shipping”

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Posted 4 years ago

“i can't believe how fast they shipped my stuff - thanks!”

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Posted 4 years ago

“Highly recommended, the website was super easy to navigate and find exactly what I needed. The delivery was prompt just as they said it would be. I just placed another order for extra straps for my Yakima Jaylow. Thanks Rack Attack!”

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Posted 4 years ago

“PREPARE TO PAY EXTRA FEE if you need to exchange or return any product there!! Free return is a not a TRUE!! I just bought a Cargo Box at the Portland Store with Shane. He was really clear about return policy: as long as its in new condition, not used or damage you have 60 days free return policy. NOT TRUE. The day after my purchase I realized I need a bigger size of my THULE Cargo Box. I paid US$649 for the XL Force Thule (full price, no discount) by his recommendation. He was not recommending the Yakima at all! I just followed his suggestion. On a call with Daniel the following day he explained a total different story!! They said they would try to help, having a conversation with Suzy, the Store manager and would return a call. I never received any response, even calling them a second time and telling another person I would like to talk with one of them!! VERY DISAPPOINT SERVICE AS THEY DONT TELL YOU THE TRUTH! So over be prepare to buy something and don't expect free return!! Botton line”

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Posted 4 years ago

Dear Guillermo, Thank you so much for your feedback and I'm sorry to hear you were unhappy with the experience. Our team has invited you to call us or return to the store so we can address this for you. Please reach out, so we can find the solution together. Best regards, Blaze, Rack Attack

Posted 4 years ago

Rack Attack is rated 4.8 based on 4,887 reviews