Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

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“Tons of useful website information on top of extremely knowledgeable customer service people who won’t BS you just to sell you something you don’t need. Great easy real getting it done. Will buy from here again every time.”

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Posted 5 years ago

“Easy to fine and deal with online. I liked that they called me personally to ask about my order and make sure all was good. The only issue was that one of the screws that mounts the basket to the rails on the car was messed up on the top. The Allen wrench hole was completely sheered off. So I couldn’t use it”

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Posted 5 years ago

“Fantastic service!”

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Posted 5 years ago

“Some complications with the order. Mostly because the sizes that Thule had listed for my car were incorrect. But these guys took care of it and I'm all situated now. Great customer service.”

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Posted 5 years ago

“Fast shipping and even faster response when we had questions about the install.”

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Posted 5 years ago

“Rack Attack has great customer service and they are quick to answer questions and ship products. Prices were very competitive too. However, I was shipped the wrong rack at first. RA quickly contacted me to rectify, sent UPS label for return, and advised me that correct rack was going to be sent out and UPS would pick up wrong rack. That was over a week ago - the new rack hasn't showed and UPS has not yet picked up the old rack.”

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Posted 5 years ago

“Good product availability, quick shipping. Had become my go to accessory site”

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Posted 5 years ago

“A representative from Rack Attack contacted me by phone and dealt with my issue to my complete satisfaction. The bike rack is great and easy to use.”

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Posted 5 years ago

Hi Gary, Apologies for the confusion. We have fully refunded your second order. Let us know if there is anything else we can do for you. Best regards, Blaze, Rack Attack

Posted 5 years ago

“Excellent and very speedy Servicevertrag happy”

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Posted 5 years ago

“They contacted me after I placed my order online and noticed a fitment issue. The sales rep walked me through the issue and we resolved it. Shipment was quick. Highly recommend. Great customer service!”

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Posted 5 years ago

“Great customer support and item arrived very quickly.”

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Posted 5 years ago

“Very good service and knowledgable service representative”

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Posted 5 years ago

“Customer service was good. Your employee was thorough and careful when finding the correct product. Prior to entering the store, i had ordered parts online. I ended up forgetting to order the fitkit. I may have just been oblivious, but if the site could try to stop my mistake from happening somehow ( perhaps with more obvious explanations) that would be nice. But I dont blame your site, it was my mistake after all.”

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Posted 5 years ago

“Best purchase I've made since my wife and I purchased our bikes. Great product, great workmanship easy to use. The "instruction" manual was worthless for assembly. I had to go to you tube to a third party to assemble the unit.”

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Posted 5 years ago

“Good advice on my order. Quick delivery.”

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Posted 5 years ago

“Ordering process was simple. Delivered to door without any issues.”

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Posted 5 years ago

“I recently purchased a Quat NV bike rack and the two bike add-on extension and I couldn't be happier. The employees in the Vaughn, ON store, were super helpful. I also ordered the two bike extension online and it came as promised within 48 hours. I will definitely shop Rack Attack again and would highly recommend them to anyone looking for a bike rack.”

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Posted 5 years ago

“Great service! Easy to use and quick and efficient service!”

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Posted 5 years ago

“Unfortunately we can’t use the parts we received as we are still waiting for the rest of the order… hard to give a review”

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Posted 5 years ago

Hi Wendy, Thank you for your feedback. I see a part of your order is waitlisted and I hope our team provided some clarity around why we are experiencing delays and how our backorders work. I understand you are not happy with receiving only the part of the order, so please reach out if we didn't provide the correct information and if there is anything we can do to upgrade your 3-star shopping experience into 5 stars. Even with limited stock, we still want to make sure our customers are as happy as possible, so please accept my apologies for that not happening. Best regards, Blaze, Rack Attack

Posted 5 years ago

“I purchased open box flush mount carrier bars and mounting kit at a good savings. Shipping was fast. The items were in perfect condition and all parts and instructions were in the boxes. Fitment was perfect for my new Audi Q7”

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Posted 5 years ago

Rack Attack is rated 4.7 based on 5,277 reviews