Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,136 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,136 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 29th June 2026

Rack Attack 5 star review on 17th February 2026

Claude F

731

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best customer service I’ve had ordering parts , knowledgeable, fast, and helpful”

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Posted 5 years ago

“This review is for the gentlemen at RackAttack on Dempster St in Skokie. They installed a hitch and Thule Helium Pro 2 on my Subaru Crosstrek, explained everything perfectly, and off I went. I called the RA team 4 times in a day working through the bike mounting issues. They were awesome and professional and did everything they could to help. The Thule Pro ended up not working for me, so they allowed me to return it, sold me a better solution, installed it on the spot, and explained everything to a T! I drove home, mounted the bikes and am happy as heck. GREAT product knowledge, EXCELLENT service, and VERY PATIENT with me. I appreciated the whole experience. Thank you!!”

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Posted 5 years ago

“The item I needed was not available at the store and the staff person seamlessly helped me locate the correct item (to match my car and bike) at their online site. I ordered it and it arrived quickly. Thanks!”

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Posted 5 years ago

“Rack Attack has a big thumbs up from me! My Thule Proride XT was delivered in 3 days in perfect condition. I originally tried to order the rack from Thule, but they were not in stock!”

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Posted 5 years ago

“The website is very easy to use. I felt confident about choosing a roof rack that would fit my vehicle. Fast delivery. Exactly what I wanted and the whole experience from shopping and installing went great.”

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Posted 5 years ago

“Awesome customer service and support!”

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Posted 5 years ago

“The shipment was quick and the rack arrived in new condition”

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Posted 5 years ago

“Great instructions and although there were lots of steps to follow, it was pretty straight forward. The only thing missing was how to remove the preinstalled plugs in the towers. Otherwise it was great”

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Posted 5 years ago

“Less than a day between ordering and delivery! Had parts in stock that weren’t available from Thule Canada for another 6 weeks! Ordering website actually double checks that you have entered your vehicle correctly before it will complete the process.”

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Posted 5 years ago

“Shipping speed is so fast it's ludicrous. They say they have a faster delivery than amazon and they tell the truth. Their website is well made and easy to navigate. Also, I had to reach out to their customer service because I messed up my order and they were very helpful. Glad I discovered this store.”

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Posted 5 years ago

“Quick response, High Availabuility of products, fast delivery. Excellent place. Especially during Pandemic when local place are often low on stock.”

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Posted 5 years ago

“Shipping super fast!”

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Posted 5 years ago

“This came in the mail really quickly and fit on my vehicle perfectly, seems complicated to install at first (for someone with no experience with roof racks) but once you get going its really easy. All pieces were there and in great shape. It was so easy to order as well just put in your vehicle type and good to go. Don't need to order any separate parts everything you need is in a bundle package that they recommend you to buy.”

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Posted 5 years ago

“Great selection, good prices and very fast service.”

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Posted 5 years ago

“The racks arrived quickly but both boxes showed damage and one box was completely open at one end. I have not installed them yet but I hope all the parts are there and I have no issues. I did inform Rack Attack about the damage just after the delivery.”

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Posted 5 years ago

“Sadly i had an issue with my car which meant the Thule Rack was not suitable for an installation. I was helped today by Justin and he tried every way possible to sort my car and he was just outstanding in his efforts and just so helpful. This type of service needs noting in today's world and what a fine example he sets for the company. Thank you Justin.”

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Posted 5 years ago

“I like the Saris Bones EX 3 Bike Rack but I was a bit disappointed that I wasn't told that I will need an extra adapter for my lady's bike that I also have to buy for my daughter's bike. This adapter is about $60 plus tax.”

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Posted 5 years ago

“The parts I needed were back ordered. After about a month I received a call indicating that they had arrived asking if I still wanted them. I said I would pick up in 4 days. When I got there (a 30 min drive from my home) I discovered that my parts had been sold. The person who helped me was very apologetic and found the parts at a store across the continent. He arranged for direct shipping with no charge. They arrived yesterday and I'm good now. You have one bad employee and one very good one.”

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Posted 5 years ago

Jay, apologies for the mix up and I'm glad one of our staff members was able to help you out to address the issue. Please reach out if there is anything else we can do.

Posted 5 years ago

“Needed the speciality clip quickly and they took care of me”

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Posted 5 years ago

“Great service, web site is simple to use, pictures of installation help alot, good comment from tech team and shipping was very fast !”

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Posted 5 years ago

Rack Attack is rated 4.7 based on 5,136 reviews