Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,887 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,887 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came super quick. Thanks!”

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Posted 4 years ago

“Rack Attack has some of the best customer service I’ve experienced.”

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Posted 4 years ago

“great customer service”

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Posted 4 years ago

“The staff at Rack Attack provided outstanding customer service. There was a mix up with my online order and I got multiple responses via email and phone within a couple of hours of contacting them. The problem was solved without any hassle and they followed up to make sure it all worked out. Upon receiving my order I asked to exchange the cross bars for a different model and they immediately helped me at their Ottawa location again without any problems. Can't stress enough how courteous and helpful the staff were at getting me set up. Would highly recommend this company.”

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Posted 4 years ago

“Arrived quickly and in good shape.”

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Posted 4 years ago

“Great service, quick delivery (2 days!)”

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Posted 4 years ago

“Worked with Matt today on part of an order I created with Rack Attack. After opening one of the packages, found the hardware to assemble the kit was missing. I gave the company a call this morning and worked with Matt who worked with his local rep to get the hardware located and overnighted to me for our upcoming camping trip. Highly appreciated the expedience and communication coming to a successful resolution for my issue. I'm definitely going to order with RackAttack in the future! Thank you!”

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Posted 4 years ago

“I’ve purchased a few full rack systems in recent years from Rack Attack, and from an inventory and speed of shipping perspective they are excellent. Also considering that new rack systems are pretty expensive and therefore meet the threshold for free shipping which is nice as well. Again the speed of shipping is much appreciated vs. the large online retailers.”

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Posted 4 years ago

“I got a rack at Rack Attack that I couldn't find anywhere else. It came in just 2 days!!!!!!”

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Posted 4 years ago

“Excellent service. Order arrived in 2 days.”

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Posted 4 years ago

“Great buying experience. In stock. Timely delivery.”

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Posted 4 years ago

“It was a great experience.”

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Posted 4 years ago

“Item arrived damaged but customer service was good and refunded part of purchase price after I sent pic of damage. I encouraged them to file a complaint with delivery services.”

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Posted 4 years ago

“Good price and fast delivery.”

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Posted 4 years ago

“When I had a question, they were very helpful in reviewing my video and offering a solution. Excellent customer service!”

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Posted 4 years ago

“My rack arrived faster then I anticipated and in good condition!”

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Posted 4 years ago

“Awesome customer service!”

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Posted 4 years ago

“Created a very large "Yakima EXO" order with RackAttack as they had all of the pieces I wanted for the set. Alex reached out to me saying that they were missing one of the pieces I needed, but wanted to see what could be done to resolve it. I was able to find another vendor for the missing piece, and Alex did what he could to get the rest of the order out and on-time and the appropriate money refunded. Highly appreciated the upfront response in relation to the order and getting the rest of the order resolved.”

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Posted 4 years ago

“Product arrived on time as advertised, not a small feat these days.”

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Posted 4 years ago

“Received on time and what I ordered.”

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Posted 4 years ago

Rack Attack is rated 4.8 based on 4,887 reviews